You can change your ticket to a new flight or change it to an open ticket. You can also review return offers that add value to your ticket.

• If you have not yet scheduled your trip, you can benefit from the change-to-open ticket right for flights operating until December 31, 2021 in the same class fare and without paying any additional fees
• If you have scheduled your new trip, you can change your ticket for a flight operating until December 31, 2021, and travel without being affected by the high volume of requests and fare changes.
• If you want to add value to the price of your purchased ticket, you can obtain a refund in Miles. In accordance with your request, 1,000 Miles will be transferred to your Miles&Smiles account for every 10 Euros of your ticket’s value.
• You can exchange your ticket with a voucher and gain 15% more value, and use the voucher for a future trip.

Please review our Return requests page for more details.

We offer you the opportunity to reschedule your non-suspended flights.

Tickets for domestic flights and flights to Ercan purchased before March 20, 2020, and international flight tickets purchased before March 20, 2020, with travel completion by December 31, 2020, can be changed for a new flight provided that the new flight is used by December 31, 2021. Alternatively, these tickets can be changed to open tickets. Please review our Zero Change Fee and Change to Open Ticket page for more information.

We know that plans can change! With the flexible change or change-to-open ticker rights, you can safely plan a new trip.

You can change domestic and international tickets purchased between March 21, 2020 and December 31, 2020 (inclusive) for another flight taking place by December 31, 2021 (inclusive), without paying a penalty. Alternatively, you can change your ticket with to an open ticket for use on another date. Please review our Flexible change page for more details.

Our domestic flights started operating on June 1, 2020. To board these flights, you must have a personal HES code. Please visit the Hayat Eve Sığar (HES) page for details.

As of June 1, 2020, all Turkish citizens flying to domestic and international destinations with departures from Turkey should have a valid HES code.

As of June 1, 2020, all intercity travel restrictions have been lifted. Therefore, if you are under 65 years of age, you do not need a Travel Permit Document.

In accordance with the notice published by the Ministry of Internal Affairs on May 29, 2020, if you have a Travel Permit Document or comply with the terms set forth in the notice (link in Turkish), you can conduct intercity travel and board the flight. Please remember to obtain your HES code in addition to the required Travel Permit Document.

If you are younger than 18 years of age as of June 1, 2020, you can board flights if you are accompanied by a parent, first degree relative or a legal guardian. Please note that if you are between 2 – 18 years of age, you may board the flight if you you have the HES code.

You are not required to obtain a HES code for infants. Since the HES code is not required for infants, you will not see them listed in HES code entry section during the ticketing process. We would like to remind you that all passengers younger than 2 years of age are accepted as infants and any passenger over 2 years old is accepted as a child.

The HES code can be obtained by Turkish citizens only and is not requested from international passengers. Any changes in this regard will be announced to our passengers on this page.

Have a good flight.

Will there be changes to in-flight magazines, the entertainment system and passenger kits during the pandemic?

In accordance with our coronavirus-related hygiene measures, we have enhanced the in-flight entertainment system and passenger kits. Newspapers and magazines are currently not offered on flights for health reasons. Please review the FAQ below for details.

Will the in-flight entertainment system be available during flights to all destinations during the pandemic?

Yes, the in-flight entertainment system will be available for both domestic and international flights.

Are the screens and remotes of the in-flight entertainment system disinfected during the pandemic?

The screens and remotes are sanitized with special disinfectants and color-coded microfiber cloths.

Is there information about COVID-19 available on the in-flight entertainment system during the pandemic?

Informational videos about the COVID-19 pandemic, prepared in collaboration with the Ministry of Health, are available. The video content includes general information about the virus, how the virus spreads, its symptoms and what to do if these symptoms occur, virus protection methods, travel history, and how to most effectively wash hands.

Are there products for passenger hygiene on the aircraft during the pandemic?

Hygiene kits are offered to all passengers to support the personal hygiene.

Products in the hygiene set include:

• Mask and antiseptic wipes for domestic and short- and medium-haul flights,
• Mask, antiseptic wipes, and disinfectant products are included on long-haul flights lasting more than 8 hours.

Is there a dedicated rubbish bin on the board for disposing of masks, gloves, and other contaminated materials during the pandemic?

The bag in the front seat pocket can be used for all waste.

Are pillows and blankets available during the flight during the pandemic?

The pillow service is currently suspended for health reasons. Blankets are available on flights of more than 4 hours.

Are the textile products, such as blankets, cleaned during the pandemic?

All textile products on the aircraft are washed at professional facilities in high temperatures with allergen-free special chemicals provided by the authorities, and packed by automatic packaging machines.

Are newspapers/magazines available on the aircraft during the pandemic? If not, is there an alternative application?

Products that are available for multiple use, including newspapers and magazines, have been temporarily removed to prevent them being contaminated by an infected person. The online Press Reader newspaper application is available.

Are headphones available on the aircraft during the pandemic?

Disposable headphones are available on all international flights.

Are there disinfectants in the aircraft lavatories during the pandemic?

All lavatories have special hand sanitizers.

Will there be changes to catering during the pandemic?

We have renewed onboard catering processes to ensure healthier and safer flights. Please review the FAQ below for details.

Will there be catering during the flight during the pandemic?

Water will be served on domestic flights and on international flights up to 2 hours. On international flights lasting more than 2 hours, the catering service is provided in a box/package.

Why has the catering concept changed during the pandemic?

The new catering concept has been implemented to protect the health of passengers and crews at the maximum level and to minimize contact between cabin crew and passengers.

How is the catering produced with regard to the COVID-19 process during the pandemic?

Catering is produced in hygienic kitchens in accordance with protocols and criteria published by the Ministry of Health.

Why have onboard catering services been reduced and simplified during the pandemic?

The variety of catering products has been reduced to minimize contact between cabin crew and passengers. Disposable products are currently used for health and hygiene.

Why are only cold meals served onboard during the pandemic?

To minimize contact between cabin crew and meals, and to offer a healthier journey, a cold catering service is currently in effect.

Why has the in-flight beverage service been simplified?

Among the highest contact points during the flight is the catering service, when passengers are asked for their food and beverage preferences. In this process, to minimize contact between cabin crew and passengers during the catering service, a single-pack beverage service with simplified options is currently in effect.

May I eat and drink at the same time with the passengers in the same row?

In accordance with the recommendation of the Ministry of Health Science Board, passengers sitting in the same row should not remove their masks simultaneously.

How is food served on onboard during the pandemic?

Food and beverages are served in personalized packages to passengers, with minimum contact by cabin crew.