Türk Hava Yolları Anonim Ortaklığı (hereinafter referred to as “THY”, “Company” or “We”), pays the utmost attention to the lawfulness of the processing of personal data relating to its customers. The Turkish Airlines Privacy Notice (“Privacy Notice”) herein have been prepared in accordance with relevant legislation primarily the Article 10 of Law No. 6698 on Protection of Personal Data ("Law") and the EU General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) to ensure that the personal data of our customers are processed in a transparent manner during processes within the scope of the Miles&Smiles Program (“Miles&Smiles”).
In this respect, within this Privacy Notice we provide you information on, as a data controller, which personal data of yours we process and for what purposes within Miles&Smiles membership, the third parties we share your data with, your rights and methods that you may contact us.
For more detailed information about the processing of your personal data, you may read the Privacy Notice on the Protection and the Processing of Personal Data on https://www.turkishairlines.com/en-int/legal-notice/privacy-policy/index.html. If you are a passenger subject to GDPR, please find more detailed information on https://www.turkishairlines.com/en-pl/legal-notice/gdpr-privacy-notice/
Your personal data can be collected within services we provide with Miles&Smiles program via Turkish Airlines’ online channels, documented forms, sales offices, check-in counters, kiosks, call center, internet service provided inside the plane and IFE, member request and concerns, admission points to the plane, authorized travel agencies for the sale of Turkish Airlines products and services, GDSs, online sales channels, questionnaire and evaluation activities, program partners and other airlines verbally, in written form or digitally.
As per the Law, your personal data may only be processed where one or more conditions that are stipulated under Law are present. As THY, regardless of the purpose for which we process your personal data, we process it in accordance with the provisions of national and international law, primarily the general principles stated under Article 4 of the Law and by relying on conditions for lawful data processing listed under Article 5 and 6 of the Law.
In addition to the above-listed conditions for processing personal data, in some cases we may request your explicit consent to process your personal data. In such cases, your personal data is processed limited to the scope of the explicit consent you have provided with your freewill. You have the opportunity to withdraw your explicit consent at any time.
General information on your personal data processed by THY are as follows (For more detailed information about the processing of your personal data, you may read the Privacy Notice on the Protection and the Processing of Personal Data on https://www.turkishairlines.com/en-int/legal-notice/privacy-policy/index.html.):
We process personal data of customers who accepts Miles&Smiles Program Rules and Conditions and becomes a member for the following purposes (For more detailed information about the processing of your personal data, you may read the Privacy Notice on the Protection and the Processing of Personal Data on https://www.turkishairlines.com/en-int/legal-notice/privacy-policy/index.html.):
Under certain circumstances, we may transfer your personal data that we process to third parties residing within borders or abroad, in accordance with the provisions of national and international law, particularly Article 8 and 9 of the Law.
The categories of third parties that we may transfer your data to can be listed categorically as follows:
According to the Law on Electronic Commerce no. 6563 and the Regulation on Commercial Communication and Commercial Electronic Communications, in accordance with the consent given, your personal data may be processed in order to provide information about our services, to promote our goods and services and to keep you informed about our campaigns. In accordance with the relevant legislation, your permissions regarding commercial electronic communication must be recorded in the Communication Management System (CMS), and within this scope, the contact address (phone number or e-mail address), permission date, communication channel, recipient type and data of permission source will be shared with CMS. You can visit https://iys.org.tr for detail information.
As data subjects, you are entitled to a number of rights under Article 11 of the Law in relation to your personal data. We would like to inform you about the rights that you are entitled to and the ways you may use them.
The rights you have under the Article 11 of the Law are as follows:
| ||Learn whether data relating you is being processed.|
| ||Request further information if personal data relating to you has been processed.|
| ||Learn the purpose for the processing of personal data and whether data are being processed in compliance with such purpose.|
| ||Learn the third-party recipients to whom the data are disclosed within the country or abroad.|
| ||Request rectification of the processed personal data which is incomplete or inaccurate and request such process to be notified to third persons to whom personal data is transferred.|
| ||Request deletion or destruction of personal data in the event that the data is no longer necessary in relation to the purpose for which the personal data was collected, despite being processed in line with the Law and other applicable laws and request such process to be notified to third persons to whom personal data is transferred|
| ||Object to negative consequences that you experienced as a result of analysis of the processed personal data by solely automatic means.|
| ||Demand compensation for the damages that you have suffered as a result of an unlawful processing operation.|
| ||If you are a passenger subject to GDPR, please find more detailed information on https://www.turkishairlines.com/en-pl/legal-notice/gdpr-privacy-notice/|
In order to easily exercise your rights listed above and send us your relevant requests You may contact us through our contact information below. We will respond you in the shortest time possible, based on the nature of your request and within 30 days at the latest. As a general rule, responses to data subject requests are given free of charge; however, we reserve the right to charge you according to the tariff to be determined by the Personal Data Protection Board in case the request requires additional costs.”
Türk Hava Yolları A.O. Genel Yönetim Binası Yeşilköy Mah. Havaalanı Cad. No:3/1 34149 Bakırköy/İstanbul/Türkiye
00 90 212 463 63 63