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Announcements

Announcements published about special cases caused by coronavirus pandemic

We were awarded APEX Diamond status within the scope of COVID-19 hygiene measures. Learn more 

We have been awarded the Diamond status by APEX Health Safety powered by SimpliFlying for our efforts in ensuring the highest standards of cleanliness and sanitization. You can visit the APEX Health Safety page for detailed information about the assessment, which includes 75 contact points in 10 categories. 

We have meticulously implemented all the measures and innovations developed for our passengers to travel in a healthy and safe manner with the beginning of the pandemic period. We are proud to gain Diamond status in 10 categories and 75 contact points, including contactless check-in processes, social distance application, extra cleaning measures, our hygiene experts, hygiene kits we offer and more. 

Your health and safety will always be at the forefront of us. See you on new travels.

Additional rights granted to passengers who cannot fly due to PCR test requirements to be applied during arrival to Turkey Learn more

Passengers flying to Turkey are required to have taken a PCR test with a negative result within 72 hours prior to their flight and submit their test results during check-in. Passengers failing to submit a negative PCR test result for their flight to Turkey between December 30, 2020 (included) and April 30, 2021 (included) can change their reservation for another flight until May 31, 2021 (included) provided that the destination is the same or in the same IATA region, or request a refund.

Passengers can also create a voucher worth 15% more than the ticket price or top-up their Miles&Smiles account 100 Miles for every EUR 1 of the ticket price.

Terms and conditions 

  • Ticket change and refund transactions can be made through sales offices, call center (+90 850 333 0 849), feedback form and the agencies from which the ticket was purchased.
  • Tickets can be changed until May 31, 2021 (inclusive) for a new travel date.
  • Refund requests should be made within 2 years of the ticket issuance date.
  • Change right is for 1 time only. The second change is subject to the fare rules specified.
  • Please review the Terms of Use for Flight Vouchers and Miles Refund: Terms of Use pages regarding the alternative refund options of creating a voucher worth 15% more than the ticket price or topping-up Miles&Smiles account 100 Miles for every EUR 1 of the ticket price.

Information for passengers who will have flights in the curfew restrictions that applied as of Tuesday, December 1, 2020 Learn more

Dear Passengers, 

All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of Interior of the Republic of Turkey. 

Our passengers will be able to proceed with their transportation by submitting a flight document (mobile boarding pass or ticket screenshots) during the checks to be made in the restricted hours. 

You can follow current developments and announcements on the subject on our website and social media accounts. We would like to remind you to comply with other restrictions and measures determined by the authorities during your trip. 

International flights for citizens under the age of 18 and over 65 during the normalization process Learn more

According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights.

  • Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. Children under 18 years of age may travel intercity without a Travel Permit Document, if accompanied by their parent/guardian.
  • Passengers between 12 and 18 years of age may travel intercity if they are accompanied by a parent, first degree relative or guardian. Passengers between 18 and 20 years of age may travel intercity if they are traveling to where their families are. In exceptional cases, they can travel alone if they have a Travel Permit document.
  • Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates).
  • Turkish citizens 65 years of age and older are not required to obtain a Travel Permit Document for connecting flights (domestic flights) if they can prove that their flight will continue abroad.
  • ­It is not necessary for Turkish citizens under the age of 18 to be accompanied by their parent/guardian on connecting flights (domestic flights) if they can provide that the flight will continue abroad.
  • ­Our citizens aged 65 and older, and under the age of 18 from abroad will not be required to have a Travel Permit Document or be accompanied by a parent/guardian on connecting flights within Turkey (domestic flights).

Information for passengers with flights regarding partial curfews to be imposed Learn more

Dear Passengers, 

In accordance with the circular published by the Ministry of Internal Affairs, Turkish Airlines passengers with tickets for domestic and international flights will be permitted to travel during the partial curfew starting on November 20, 2020. 

If traveling to the airport during these times, passengers must submit flight documents (mobile boarding pass or ticket screenshot) at the checkpoints. 

Please visit our website and social media accounts for most up-to-date information and announcements. 

We would like to remind you to follow the guidelines and regulations published by the authorities and wish you healthy and safe flights.

Additional rights granted to passengers who cannot fly between December 1, 2020 and April 30, 2021 due to the curfew Learn more

Due to the curfew in effect, for tickets issued before November 30, 2020 for flights between December 1, 2020 and April 30, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), passengers may refund or change their ticket under the conditions written below.

Change requests

Provided that the new reservation is in the same cabin class and destination area, you can change your tickets for Turkish Airlines and AnadoluJet flights until May 31, 2021 (inclusive) without paying any change fee

Refund requests

For tickets issued before November 30, 2020 for flights between December 1, 2020 and April 30, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), a refund request can be submitted based on the following conditions.

Unused tickets: Passengers may obtain a refund regardless of the fare rules.

Used tickets: Passengers may obtain a refund under Involuntary.

Refund Options

  • You can create a voucher that adds 15% more value to your ticket.
  • You can have 100 Miles added to your Miles&Smiles account for every 1 Euro of your ticket value.
  • You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. The alternative return options are offered only through Turkish Airlines sales channels.

Terms and Conditions

  • Ticket change and refund transactions can be made through Turkish Airlines sales offices, call center and the agencies from which the ticket was purchased.
  • Promo-tickets without any return rights and tickets issued with Miles are covered.
  • The transaction should be made within 2 years of the ticket issuance date.
  • Refund and change rights are for 1 time only.
  • Ticket validity can be extended until May 31, 2021 (included).
  • Since there is no curfew age limit, passengers below 20 years of age and over 65 years of age are not required to submit a Travel Permit Document.
  • In cases where submitting a document and information are necessary, ticket change and refund transactions will be performed via the Turkish Airlines sales offices, the agencies from which the ticket was purchased and the call center by completing the feedback form.

For passengers with tickets issued for scheduled domestic and international flights between June 11, 2020 and April 30, 2021 who were/will be unable to board due to COVID-19 Learn more 

Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and April 30, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.

If the ticket is issued on or before April 30, 2021:

  • The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and April 30, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact.
  • The passenger departs Turkey, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities
  • The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights)
  • The passenger has a ticket issued before December 28, 2020 for flights to Turkey between December 30, 2020 and April 30, 2021 but ‘s not permitted to board the flight due to the obligation to submit a PCR test result in Turkey.
  • The passenger has a ticket issued for flights and transit flights from/to Turkey for Turkish Airlines and AnadoluJet domestic and international flights (inc. flights to TRNC) between January 14, 2021 (included) and April 30, 2021 (included) but is not able to travel due to vaccination planned by the Ministry of Health and the passenger can submit a proof for this

Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.

Change requests

You can change tickets for Turkish Airlines and AnadoluJet flights until May 31, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.

  • For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • For tickets departing from any point in Turkey, issued as connecting flights to abroad, that will be processed at the transfer point due to restrictions on travel: If you perform a transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • The interline flight tickets can be changed without paying an additional fee provided that they are in the same fare class. Fare differences, if applicable, are collected separately. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied.
  • The passenger has a ticket issued for flights and transit flights from/to Turkey for Turkish Airlines and AnadoluJet domestic and international flights (inc. flights to TRNC) between January 14, 2021 (included) and April 30, 2021 (included) but is not able to travel due to vaccination planned by the Ministry of Health and the passenger can submit a proof for this, the change can be completed regardless of the fare rules.

Refund Requests

You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.

  • Interline flights are included. 
  • To benefit from your refund right, you must be able to document the restriction on travel.
  • Passengers with tickets issued for flights between December 30, 2020 and April 30, 2021 but are not permitted to board the flights are not required to submit a document.
  • Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • Passengers who made an international departure from Turkey and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • If passengers of group reservations who cannot travel due to the restrictions specified by countries or being COVID-19 positive, posing a risk or has been in contact with a COVID-19 positive person have a ticket issued for flights from Turkey for domestic and international flights (for Turkish Airlines and AnadoluJet) for January 14, 2021 (included) and later but are not able to travel due to vaccination planned by the Ministry of Health, the change can be completed regardless of the fare rules. These passengers do not have the right to refund.

Refund options

  • You can create a voucher worth 15% more than the ticket price.
  • You can top-up your Miles&Smiles account 100 Miles for every EUR 1 of the ticket price.

Change-to-Open Ticket

You can change your ticket to an open ticket without paying an additional fee.

Extension of the ticket period

You can extend the validity of your ticket until May 31, 2021, without paying an additional fee.

You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. Passengers with tickets issued for flights between December 30, 2020 and April 30, 2021 but are not permitted to board the flights are not required to submit a document. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased

Additional rights for passengers with tickets issued between March 21, 2020 and December 31, 2021 (included) Learn more

For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and December 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. (It is not valid for flights arriving to / departing from China.)

Change requests 

Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. For partially flown tickets, the ticket change should be for the same IATA destination.

Change-to-Open Ticket 

You can change your ticket to an open ticket without paying an additional fee. 

Extension of the ticket period 

You can extend the validity of your ticket until March 31, 2022, without paying an additional fee

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. 

Last uptade: 05.04.2021

Pakistan PCR Test Application Learn more

As of August 8, 2020, passengers are required to submit a negative COVID-19 PCR test result during check-in for departures from Pakistan. Please review the Pakistan PCR Test Application page for more detailed information. We would kindly like to inform you that passengers failing to submit negative results are not allowed to board the flight. We wish you safe travels!

Last publish date on August, 19 2020

Updates to Turkish Airlines Lounge services Learn more

Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services.

Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures.

Turkish Airlines Lounges in Antalya and Izmir Airports are providing services as of April 1 2021, and Turkish Airlines Lounge in Bodrum is providing service as of April 5, 2021.

Other lounges will remain temporarily closed.

Last update: 06.04.2021