We are cancelling the requirement to submit related documents in each flight for discounts provided to our passengers with disability. Our passengers with disability, activating their Miles&Smiles membership by submitting a “proof of disability” document only once, will now benefit from a 20% discount in domestic flights and a 25% discount for international flights without the need to present any further documents.
In Turkish Airlines operated flights departing from Turkey, it is now enough for our passengers with disability to activate their Miles&Smiles membership by submitting a “proof of disability” document only once. Our passengers with disability will not be required to present any further documents in each flight to benefit from a 20% discount for domestic flight tickets and a 25% discount for international flight tickets.
When our passengers with disability become Miles&Smiles members with submitting one of the following documents, no further documents will be required from them.
For passengers wishing to buy tickets from our sales offices or authorized agencies, it is enough to go to our sales offices or authorized agencies with a proof of disability document. Passengers wishing to buy tickets from our call center are required to fill out the feedback form and upload proof of disability document to the system whether they are Miles&Smiles members or not. You are required to make the following selections when filling out the feedback form.
Proof of disability document must be uploaded in “Your File” section.
Terms and Conditions
For detailed information regarding transportation of passengers with disability, you can visit our passengers with a medical condition or disability page.
Companion passenger discount
Discounted tickets can also be issued for the companions of our passengers with disability provided that they travel together. In order to benefit from discount, the companion card given to passenger with disability by the Ministry of Family and Social Policy or proof of disability document demonstrating the “right to have a companion” must be submitted to our sales offices.
Our efforts to cancel the requirement for our companion passengers to present related documents continue. Furthermore, we are working on a feature that will enable issuing discounted tickets for passengers with disability from our website and mobile app.