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Announcements

Announcements published about special cases caused by coronavirus pandemic

Updates to Turkish Airlines Lounge services Learn more

Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services.

Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal and Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal are providing services for our passengers, following the implementation of additional hygiene measures.

Other lounges will remain temporarily closed.

Last update: 10.07.2020

International flights for citizens under the age of 18 and over 65 during the normalization process Learn more

According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights.

  • Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. Children under 18 years of age may travel intercity without a Travel Permit Document, if accompanied by their parent/guardian.
  • Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates).
  • Turkish citizens 65 years of age and older are not required to obtain a Travel Permit Document for connecting flights (domestic flights) if they can prove that their flight will continue abroad.
  • ­It is not necessary for Turkish citizens under the age of 18 to be accompanied by their parent/guardian on connecting flights (domestic flights) if they can provide that the flight will continue abroad.
  • ­Our citizens aged 65 and older, and under the age of 18 from abroad will not be required to have a Travel Permit Document or be accompanied by a parent/guardian on connecting flights within Turkey (domestic flights).

Reservation and route change for evacuation flights from April 18 to July 30, 2020 Learn more 

Reservation and route changes for passengers who purchased their tickets before July 30, 2020 and who wish to change their tickets to all evacuation flights arriving to/departing from Turkey and to a 5. traffic route between April 18, 2020 and July 30, 2020 (included) are as follows.

Reservation and route changes

Tickets purchased before July 30, 2020 may be changed for a new evacuation flight, provided that the new evacuation flight is used between April 18 and July 30, 2020 (included), without paying a penalty (change penalty, fare difference and tax/currency exchange difference).

Cancelation requests

You can submit refund and cancellation requests according to the flight and service disruption procedures related to your flight date or your current changing rights.

Terms and Conditions

  • Ticketing must be made before July 30, 2020 (included).
  • Valid for ticket changes for flights arriving to/departing from Turkey and to a 5. traffic route between April 18 and July 30, 2020.
  • Ticket changes must be performed via the Turkish Airlines sales offices and the call center.
  • Promotional tickets without any changing rights are included.
  • Also valid for miles tickets.

Notification for passengers unable to fly from Turkey between June 11, 2020 and August 11, 2020 Learn more 

For passengers with tickets issued for scheduled international flights departing Turkey between June 11 and August 11, 2020:

If you were unable to board the flight because you were not accepted by the destination country, you may change your ticket, request a refund, change your ticket to an open ticket, or extend the validity of your ticket.

If the ticket is issued on or before August 11, 2020:

  • The transaction must be completed by December 31, 2021 (included)
  • The relevant flight must be a scheduled international flight departing from Turkey between June 11 and August 11, 2020

Individual and group ticket transactions can be completed once for free regardless of the fare rules.

Change requests

You can change tickets for Turkish Airlines and AnadoluJet flights until December 31, 2020 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.

Refund Requests

You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights

Change-to-Open Ticket

You can change your ticket to an open ticket without paying an additional fee.

Extension of the ticket period

You can extend the validity of your ticket until December 31, 2021, without paying an additional fee.

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.

Rights granted due to the postponement of the Tokyo 2020 Olympics for passengers traveling to Japan Learn more

As the Tokyo 2020 Olympics are now postponed to 2021, our passengers with flights to Japan are offered the privilege to change or return their tickets, or change their tickets to open tickets.

You may use these privileges if your ticket was issued on or before March 24, 2020. The rights are valid

  • Provided that you take action by July 31, 2020,
  • For flights arriving in Japan between July 14, 2020 and September 6, 2020,

You can complete your personal and group ticket transactions for once, regardless of the fare rules.


Change requests

Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights, until September 30, 2021, without any penalty.


Return requests

You can return your ticket in accordance with the fare rules specified on your ticket.


Change to open ticket

You can change your ticket to an open ticket, provided that the ticket is used by September 30, 2021, without paying an additional fee.

Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.

Last publish date on March,26 2020

Rights granted, due to the cancellation of Euro 2020, for passengers traveling to Italy and Azerbaijan Learn more

Due to the cancellation of Euro 2020, our passengers with flights to Italy and Azerbaijan are offered the privilege to change or return their tickets, or change their tickets to open tickets.

You may use these privileges if your ticket was issued on or before March 17, 2020. The rights are valid

  • Provided you take action by July 20, 2020 (included),
  • For flights arriving in Italy between June 09, 2020 and June 12, 2020,
  • For flights arriving in Azerbaijan between June 15, 2020 - June 21, 2020 and July 3, 2020 - July 4, 2020,

You can complete your personal and group ticket transactions at once, regardless of the fare rules.


Change requests

Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights up to one year after your original ticket date, until July 10, 2021, without any penalty.


Return requests

You can return your ticket in accordance with the fare rules specified on your ticket.


Change to open ticket

You can change your ticket to an open ticket, provided that the ticket is used by July 10, 2021, without paying an additional fee.

Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.

Last publish date on March,26 2020

Announcement regarding No-show rules between March 12-April 12, 2020 Learn more

In accordance with decisions taken at the meeting with the Republic of Turkey Ministry of Culture and Tourism:

No-show rules will not be applied to passengers

  • with a ticket issued before and on March 20, 2020, and travel dates from March 12 to April 12, 2020 (included),
  • traveling on flights registered to Turkish Airlines and AnadoluJet; passengers traveling on domestic flights and travelling abroad from Turkey (including Ercan Airport flights).

Reservation and preferred destination changes made by our passengers will be completed without applying No-show rules.

These tickets will be available for use within one year from April 12, 2020.

Last publish date on March,26 2020

Regarding the Announcement by the Ministry of Youth and Sports on March 19, 2020 Learn more

In accordance with the decision taken by Ministry of Youth and Sports on March 19, 2020, all professional branch competitions planned to be held in Turkey have been postponed. Federation employees and athletes participating in these competitions are entitled to refunds without any deductions, within certain conditions.

If you are a federation employee or athlete in a postponed competition and:

  • Your ticket was issued before March 19, 2020
  • Your flights are operated by Turkish Airlines and/or AnadoluJet
  • You take action by April 14, 2020 (inclusive)

You can enjoy refunds without any deductions for individual and group tickets, regardless of the fare rules.

You can perform ticket return and change transactions from our sales offices or the agencies from which your ticket was purchased.

Unused tickets

Refunds will be issued for unused tickets, regardless of the fare rules.

Used tickets

For partially used tickets, our passengers will receive refunds for the non-used portion of the ticket.

Last publish date on March,21 2020

Additional rights granted to teachers and passengers Learn more

Due to the closure of schools and institutions under the Ministry of National Education, we have granted additional rights to teachers considering the cancelled social activities in schools and institutions. These additional rights cover the passengers described below: 

A) Teachers (and their first-degree relatives with whom they were traveling, if applicable) whose travel dates were changed due to amended holidays of schools and institutions affiliated with the Ministry of National Education. Our passengers are required to submit a document verifying that they are teachers. 

B) Due to the cancellation of all social activities in schools under the Ministry of National Education, participants in these activities, including school administrators, teachers, students and their first-degree relatives. Our passengers are required to present an invitation and/or a document verifying their participation in the event. 

Passengers who want to enjoy additional rights with a ticket issued before and after 12 March 2020 for domestic travel within Turkey and travel abroad from Turkey (including Ercan Airport flights) registered to Turkish Airlines and Anadolujet flights, can change their reservation and preferred route, submit refund requests and extend their ticket dates one time until 15 April 2020. 

Reservation and route changes 

You can perform reservation and route changes without paying a fare difference for flights taking place within one year of the date of the original ticket, provided that your destination is in the same flight zone and is in the same fare class. 

Refund Requests 

You can obtain your return transactions without a refund deduction. 

Extension of the ticket period 

You can extend the validity of your ticket for up to one year without any fare difference or change fee. 

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the agencies where the ticket was purchased.

Last publish date on March, 19 2020

Additional rights granted to Ministry of Health employees regarding flight tickets Learn more

Passengers working under the Ministry of Health, who have tickets issued before and on 10 March 2020 registered to Turkish Airlines and AnadoluJet flights for domestic travel within Turkey and international travel from Turkey (Including Ercan Airport flights), can make their transactions regardless of the fare rules, including individual and group ticket transactions, and can enjoy additional rights one time until 31 March 2020 (inclusive). Passengers are required to submit a document verifying that they work under the Ministry of Health. 

Reservation and route changes 

You can make your reservation and route changes without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin and provided that action is taken by March 31, 2020 (inclusive). 

Refund Requests 

You can obtain your refund without paying a refund fee, provided that action is taken by March 31, 2020 (inclusive). 

Extension of the ticket period 

You can extend the validity of your ticket for up to one year without paying any change fee or fare difference. 

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the agencies where the ticket was purchased.

Last publish date on March,19 2020

Additional rights granted for the tickets of public institutions and organizations officials whose travel abroad has been suspended Learn more

Our passengers who work at public institutions and organizations, whose international flights are canceled, with a ticket issued before and after 12 March 2020 for travel abroad from Turkey (Including Ercan Airport flights) and registered to Turkish Airlines and AnadoluJet flights, can make their transactions regardless of the fare rules, including individual and group ticket transactions, and can enjoy additional rights one time until 31 March 2020 (inclusive). Our passengers are required to present the official document of the institution they are affiliated with. 

Reservation and route changes 

You may make changes to your reservation and route changes without a fee up to one year after your original ticket date, provided that your destination is in the same flight zone and your flight is in the same cabin, and provided that action is taken by March 31, 2020 (inclusive). 

Refund Requests 

You can obtain your refund without paying a refund fee, provided that action is taken by March 31, 2020 (inclusive), depending on the following conditions. 

Extension of the ticket period 

You can extend the validity of your ticket for up to one year without paying any change fee or fare difference. 

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the agencies where the ticket was purchased.

Last publish date on March,19 2020