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Türk Hava Yolları Anonim Ortaklığı

Cookie Notice

(“Notice”)

Last updated: [15] [March] [2024]

General information on the notice

As Türk Hava Yolları Anonim Ortaklığı (“THY” or the “Company”), we benefit from certain technologies such as cookies, pixels, gifs, etc. (“cookies”) in order to improve your experience during your visits to our online channels. The use of such technologies and the processing of personal data is carried out in accordance with the applicable legislation, in particular the Law on the Protection of Personal Data Numbered 6698 (the “Law”) and European Union General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679).

This Notice is intended to inform you about the use of cookies and the processing of your personal data which are obtained during our operation of “turkishairlines.com” website (the “Site”) and mobile application, through the use of cookies by the Site users/members/visitors (“Data Subject”). We would like to herein describe, for which purposes, which types of cookies are used on our Site, and how you may control such cookies and data processing.

As THY, we may decide not to use processing activities or cookies which are currently used on our Site, change processing activities or the types or functions of cookies, or add new processing activities or cookies to our Site. Accordingly, we hereby reserve our right to amend the terms of this notice at any time. Any and all kinds of amendments made on the current notice will become effective upon publication on Site or any public channel. Please see the last update date on top of this notice. The right to modify this Notice does not exclude our commitment to ask for your consent for certain new or amended processing activities or cookies, where required by applicable laws.

For further information on the purposes for processing of your personal data by the Company, please visit the THY Policy on the Protection and Processing of Personal Data available at https://www.turkishairlines.com/en-tr/legal-notice/privacy-policy/index.html. You can find detailed information about the protection and processing of personal data under GDPR available at https://www.turkishairlines.com/en-tr/legal-notice/gdpr-privacy-notice.

What are Cookies?

Cookies are small data files set up in your computer by a web server, via your browser. Web sites use cookies to recognize you when a connection is established between your browser and the server. Cookies are designed to make a web site to be used more comfortably by its visitors.

For which purposes Cookies are used?

As THY, we use cookies on our Site and mobile applications for various purposes, and we process personal data through such cookies, in particular, for the following purposes:

  • Performing basic functions necessary for the operation of the site. For instance, members logged in do not have to enter their passwords again when visiting different pages on the Site.
  • Analyzing the site and improving the performance of the site. For instance, the integration of the different servers on which the Site operates, determination of the number of visitors of the Site and carrying out of performance settings accordingly or facilitation of the location, for the visitors, of what they are looking for.
  • Increasing the functionality of the site and providing ease of use. For instance, posting on third-party social media over the Site, remembering the user name data or search queries of the visitors of the Sites on their subsequent visits.
  • Performing personalization, targeting and advertising. For instance, showing advertisements about visitor’s interests on pages and products which they have previously viewed.

What is the method of and legal basis for collection of personal data?

Your personal data are acquired through some cookies when you visit our Site or use our application. In accordance with the purposes laid down in this notice and the THY Privacy Notice on the Protection and Processing of Personal Data, your personal data may be processed, without your consent, if any of the following conditions for legal data processing under article 5(2) of the Law and article 6 of GDPR are present: (i) The legitimate interest of our Company such as performing functions and security for the operation of the Site, analyzing and measuring performance of the Site for improvements, , developing and improving the Site as well as products and services, provided that it does not harm the fundamental rights and freedoms of the relevant person; (ii) data processing is required for the fulfillment of its legal obligations by our Company; and (iii) data processing is related to the conclusion of a contract or directly related to the performance of a contract. Otherwise, your personal data will be processed only with your explicit consent.

In any case, cookies (whether they collect your personal data or not) which are not strictly necessary for the Site will only be placed with your consent, unless otherwise permitted under applicable laws.

To whom and for which purposes do we transfer personal data?

As THY, we may transfer your personal data subject to the notice, with third persons, our affiliates, business partners and group companies which benefit from our Company’s services, as limited to the achievement of the purposes set forth in the THY Privacy Notice on the Protection and Processing of Personal Data, and which are mentioned above, and in accordance with the legislation. Please note that the parties to which data are transferred may store your personal data over the servers located anywhere in the world.

Which Cookies do we use?

The different types of cookies which are used by our Site are listed below. Our Site uses both first-party cookies (which are placed by the site visited) and third-party cookies (which are placed by servers, other than the site visited).  In mobile application, Google and Criteo SDK (Software Development Kit) are used instead of cookies.

Type of Cookies

Function of Cookies

Strictly Necessary Cookies

These cookies are essential for the Site to function properly. These cookies allow the Site to be visited and its features to be used properly and in a secure way e.g. authentication, device identification for attack protection etc. Session cookies are used to ensure information exchange between the various pages of the Site and to allow the users to remember the information about their visit which makes it easier to visit the site again and make the site more useful. The cookies in this category are temporary and can be either deleted manually or set to be deleted right after the browser is closed.

Analytic/Performance Cookies

These cookies including some web analytics and session replay tools, allow the Site owner to collect information on the frequency of the Site visits, relevant error messages (if any), time that users spend on the pages and how the users use the Site. Information collected with these cookies is used in operations to measure website, such as for website performance, troubleshooting, or analytics.

Functionality Cookies

These cookies are set by us or by third party service providers we use to implement additional functionalities or to enhance features and website performance. For instance, these cookies remember the choices of the users (selected city, flight date etc.) and thus facilitate the user’s visit to the Site. Besides, this information provides advanced web features to the users.

Marketing Cookies

These cookies are set by third-party suppliers (e.g. advertising partners that use cookies created with social media posts on flight destinations and promotional pages) and are used to include certain functions on the Site. Besides, cookies of the parties that track advertisements on the Site are also used.

Information about cookies on the site are given in the following table:

Cookies Service Provider

Cookies Name

Cookies Purpose

Cookies Type

Cookies Duration

THY

AKA_A2

An advanced acceleration feature that enables DNS Prefetch and HTTP2 Push mechanisms.

Strictly Necessary Cookies

1 hour

THY

1P_JAR

Provides information on how the end user uses the website and the advertisements the end user sees before visiting the website.

Marketing Cookies

1 month

THY

MSDomain_[affiliateName], MSName_[affiliateName], TOV_[affiliateName]

Ensures that requested flights are shown on our website through Affiliate channels.

Functionality Cookies

3 minutes

THY

ak_bmsc

Ensures that requested flights are shown on our website through Affiliate channels.

Functionality Cookies

20 minutes

THY

bm_sv

Ensures that requested flights are shown on our website through Affiliate channels.

Functionality Cookies

21 minutes

THY

lastAff

Used for the most recently operated Affiliate channel.

Functionality Cookies

3 minutes

SilverPop

com.silverpop.iMA.page_visit, com.silverpop.iMA.session

Used to track e-mail deliveries.

Marketing Cookies

1 hour

SilverPop

com.silverpop.iMAWebCookie

Used to track e-mail deliveries.

Marketing Cookies

3 years

THY

COOKIE_ADVERTISEMENTS

Used for advertising cookie permissions.

Functionality Cookies

2 years

THY

COOKIE_FUNCTIONAL

Used for functional cookie permissions.

Functionality Cookies

2 years

THY

COOKIE_WARNING_VIEWED

Used for display status information of cookie warning.

Functionality Cookies

2 years

THY

userPrefLang

User’s browser language information

Functionality Cookies

1 year

Google Analytics

_ga

Used to track e-commerce sales performance.

Marketing Cookies

2 years

Google Analytics

_gid

Used to track e-commerce sales performance.

Marketing Cookies

1 day

Facebook

fr

Used for Facebook promotional tracking information.

Marketing Cookies

3 months

Google AdServices

APISID, HSID, SAPISID, SID

Used to track Google AdServices.

Marketing Cookies

2 years

Google AdServices

NID

Used to track Google AdServices.

Marketing Cookies

6 months

Google AdServices

SIDCC, SSID

Used to track Google AdServices.

Marketing Cookies

1 year

Google Tag Manager

_dc_gtm_UA-45731639-2,_dc_gtm_UA-45731639-4

Used for conversion tracking, website analysis, remarketing purposes.

Marketing Cookies

1 minute

THY

PROFILE_MS_MEMBERSHIP_ID

Used to remember MS information of the passenger. (Travel Insurance)

Functionality Cookies

1 year

THY

Email

Used to remember e-mail information.

Functionality Cookies

1 year

THY

CarrentDefaultCurrency

Used to remember default Currency value coming from Countries service.

Functionality Cookies

30 days

THY

Currency

Used to remember the currency selected by the passenger and transfer the selected currency data between the pages.

Functionality Cookies

1 year

THY

startScheduculePageUrl

Provides ticketing process link to homepage.

Strictly Necessary Cookies

Session

How can you control the use of Cookies?

When you visit our Site, a banner which informs you about the use of cookies will appear, and by clicking “I accept all cookies” button, you agree to all consent-based cookies on our Site. By clicking on “I reject all cookies” button you disagree to all consent-base cookies on our Site. Please note that are activated without user consent because these are necessary for the website to work properly and in a secure way. By clicking “Change Settings” button, you can determine the types of cookies, depending on your preference. You can withdraw your consent or change cookie settings at any time at the top of this page.

Additionally, depending on the type of your internet browser, you can learn about cookies, exercise your right to allow or reject cookies, by following the steps below:

  • Google Chrome: You can allow or block cookies from the “Cookie” tab by clicking on the “lock mark” or letter “i” in the “address section” of your browser.
  • Internet Explorer: You can click on the “Tools” Section at the top right corner of your browser and click on the “Security” tab and manage your cookies by “allowing” or “disallowing” them.
  • Mozilla Firefox: You can click on the “open menu” tab at the top right corner of your browser and click on the “Options” image and manage your cookies by using the “Privacy and Security” button.
  • Safari: You can select the “safari” tab from the Settings” section, and manage your cookies from the “Privacy and Security” Section.
  • For other browsers (such as Opera, Microsoft edge, etc.), you can review the help or support pages of the relevant browsers.
  • In addition to the options above, you can also visit https://www.allaboutcookies.org, https://www.youronlinechoices.eu/ in order to learn about all cookies and to manage cookies, or you can use the “Privacy Badger” application (https://www.eff.org/tr/privacybadger).
  • For the management of the cookies or SDK (Software Development Kit) in mobile applications, you can follow the instructions under the Privacy or Settings Section of your device, or you can download the Lumen Privacy Monitor (https://haystack.mobi) to your phone and use it.

What are your rights as a data subject?

Pursuant to Article 11 of the Law, you are entitled to:

  • Learn whether personal data relating you is being processed.
  • Request further information if personal data relating to you has been processed.
  • Learn the purpose for the processing of personal data and whether such data are being processed in compliance with such purpose.
  • Learn the third-party recipients to whom personal data are transferred within Türkiye or abroad.
  • Request the rectification of personal data which have been processed incompletely or inaccurately, and request such process to be notified to third persons to whom personal data have been transferred.
  • Request the erasure or destruction of personal data in the event that the data is no longer necessary in relation to the purpose for which the personal data was collected, despite being processed in line with the Law and other applicable laws, and request such process to be notified to third persons to whom personal data have been transferred.
  • Object to any unfavorable consequence if such arises by means of the analysis of the data processed, exclusively through automatic means.
  • Claim compensation for damages which are incurred due to personal data being unlawfully processed.

In case you are a Site visitor residing in the European Union and being subject to GDPR, your rights are Under the GDPR you are entitled to the following rights (further information is available under https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights_en):

  • Right to withdraw consent (Art. 7 GDPR)
  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)

For more information please refer to Turkish Airlines GDPR Privacy Notice at https://www.turkishairlines.com/en-pl/legal-notice/gdpr-privacy-notice/.

In order to easily exercise your rights listed above and send us your relevant requests you may contact us through our contact information below. We will respond you in the shortest time possible, based on the nature of your request and within 30 days at the latest. As a general rule, responses to data subject requests are given free of charge; however, we reserve the right to charge you according to the tariff to be determined by the Personal Data Protection Board in case the request requires additional costs.

Data controller and contact information

Türk Hava Yolları A.O.

Genel Yönetim Binası

Yeşilköy Mah. Havaalanı Cad. No:3/1 34149

Bakırköy / İstanbul / Türkiye

00 90 212 463 63 63

https://www.turkishairlines.com/en-tr/any-questions/customer-relations/feedback/

Please note that you may not fully benefit from the functioning of the Site or the application if you make a request which will prevent the Company from using any personal data, and any and all liabilities which may arise therefrom will belong to you.

OTHER LANGUAGES

You can use the documents below to examine the translations of this page in other languages.

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