Frequently asked questions about TKPAY Wallet
What are the terms and conditions of TKPAY Wallet? Learn more
- TKPAY Wallet is a digital wallet accessible via the Turkish Airlines mobile app. You must complete the identity verification steps to use features such as QR code payments, ATM cash withdrawals, and currency exchange. Identity verification procedures are carried out using your valid passport details.
- You can initiate your identity verification process by logging into TKPAY Wallet prior to traveling to Türkiye. Your identity verification process and the activation of services such as QR code payments, ATM cash withdrawals, and currency exchange can be completed after you arrive in Türkiye on a flight operated by Turkish Airlines.
- You can top up your TKPAY Wallet balance using your debit or credit card, via wire transfer, or through ATMs.
- You can perform currency exchanges between TRY, EUR, USD, and GBP currencies via TKPAY Wallet. TKPAY does not charge additional commission for currency exchange transactions. The current exchange rate to be applied will be displayed to you before confirming the transaction.
- You can use TKPAY Wallet to make payments via QR code, digital card, or physical card.
- TKPAY does not charge additional fees for cash withdrawals made from any ATM in Türkiye.
- If you are a Miles&Smiles member and own an identity-verified TKPAY Wallet, you can convert your Miles into a TRY balance via TKPAY Wallet and spend it. You can visitcom/tkpay for Miles conversion.
- TKPAY Wallet users may benefit from periodic campaigns and cashback opportunities, provided they meet the participation and eligibility requirements of the relevant campaign. Validity dates, reward amounts, maximum limits, excluded transactions, and other terms of campaigns may vary depending on the campaign.
- The statement “up to EUR 300 cash back” represents the total maximum benefit achievable under eligible campaigns offered by TKPAY. Each campaign has its own participation requirements, reward limits, and validity dates.
- Transactions available via TKPAY Wallet may vary depending on your identity verification status, transaction limits, regulatory requirements, and the availability of the relevant service.
- To the extent permitted by law, TKPAY reserves the right to make changes to product features, transaction limits, pricing, campaigns, and terms of use
Who can use TKPAY Wallet? Learn more
Foreign visitors traveling to Türkiye with Turkish Airlines, or those who have flown to Türkiye with Turkish Airlines within the last 90 days, can initiate the identity verification process with a valid passport via TKPAY Wallet within the Turkish Airlines mobile app. After completing the required verification steps, they can start using the services offered by TKPAY Wallet.
Can a TKPAY Wallet be opened before arriving in Türkiye? Learn more
Yes. Before your trip, you can open the Turkish Airlines mobile app, access TKPAY Wallet, and initiate the identity verification process with your passport. Subject to meeting the required conditions, once your flight to Türkiye operated by Turkish Airlines is completed, you can log into TKPAY Wallet and enable your location permissions to complete your identity verification process.
How can users top up their TKPAY Wallet balance? Learn more
You can top up your TKPAY Wallet balance easily and free of charge using your debit or credit cards. You can then convert your topped-up balance into Turkish Lira and use it for your expenses in Türkiye.
Is there a commission for converting foreign currency into Turkish Lira? Learn more
No. No commission is charged for currency exchange transactions in TKPAY Wallet. You can convert your balance in supported currencies into Turkish Lira with advantageous rates and view the applicable exchange rate before confirming your transaction.
Can TKPAY Wallet owners withdraw cash free of charge from ATMs in Türkiye? Learn more
Yes. With TKPAY Wallet, you can withdraw cash free of charge from all ATMs in Türkiye. This way, if you need cash during your trip, you don’t need to search for a specific bank or ATM.
Where in Türkiye can TKPAY Wallet be used? Learn more
You can use TKPAY Wallet for your daily expenses in Türkiye. Make QR payments at restaurans, cafes, shops and other participating merchants, or shop online with your digital TKPAY Card, while enjoying exclusive TKPAY campaigns.
How can TKPAY Wallet owners earn up to EUR 300 cashback? Learn more
During your stay in Türkiye, you can take advantage of the campaigns offered to TKPAY Wallet users. Participation requirements, validity periods, and reward limits may vary for each campaign. By participating in eligible campaigns, you can earn up to EUR 300 cashback in total. You can review the Campaigns page of TKPAY for current offers and detailed terms.
Can Miles be used with TKPAY Wallet? Learn more
Yes. You can convert your Miles&Smiles Miles into Turkish Lira via TKPAY Wallet and use the resulting balance for your daily expenses. This allows you to utilize your Miles for your spending in Türkiye, as well as your travels.
