The passenger’s first name and last name recorded during the reservation/ticketing process cannot be changed at a later date.
All flight times, including departure and arrival times displayed on Online Channels are in local time.
The type of aircraft or departure time scheduled for a flight may change for operational reasons.
Turkish Airlines cannot be held responsible in case of issues arising from technical difficulties or the entry of incorrect/missing contact information.
Flights eligible for reservations/ticketing through Online Channels:
In multi-city flights, a maximum of 6 journey legs may be selected. While selecting multi-city flights, the time between one flight arriving and the subsequent flight departing must be at least 30 minutes for domestic flights and 90 minutes for international flights.Date ranges for reservations:
Passenger number limits for reservation/ticketing through Online Channels¹:
|Excluding infants (Adults and children)||With infants2|
|Domestic flights||7||+2 (9 total)|
|International flights||9||+2 (11 total)|
²The number of infant passengers may not exceed the number of adult passengers traveling with them under the same reservation. If the number of infant passengers exceeds this limit, a new reservation must be made
|Age limit as of the first date of flying||Age limit as of the last flight date|
|Infant||7 days and over||2 years and under|
|Child||-||12 years and under|
|Adult||-||12 years and over|
Various discounts may be applied to tickets purchased through Online Channels. Please click for more information regarding discounted ticket types (seniors discount, young persons discount, student discount, child discount, military personnel discount), regulations and other details.
|Domestic flights||Business Class||100 days before flight|
|International flights||All classes||100 days before flight ¹|
Flights to Batumi and Hopa: Reservations for Hopa flights may only be made through Online Channels if the flight is departing from or arriving in Turkey. International fights cannot be made from Hopa. If you are traveling to/from outside Turkey, please select Batumi as Your departure/arrival city. For more detailed information, please contact Our call center or visit one of Our sales offices.
Passengers flying to Hopa from airports in Istanbul will be processed at counters in the International Flights terminal. Turkish nationals may travel to Hopa from airports within Turkey by presenting their Turkish ID card. While checking in with a Turkish ID card, passengers are required to indicate they will be traveling to Hopa. Passengers traveling from cities in Turkey other than Istanbul will connect to a Batumi flight in Istanbul. These passengers should continue to the transit lounge without collecting their baggage.
Flights to Cyprus: Underage passengers (below 18 years old) traveling to Cyprus must present a consent form signed by their parents stating that the minor is allowed to leave the country. If a minor is traveling with their mother or father only, a consent note signed by the other parent notarized within the last six months indicating the minor is allowed to leave the country must be presented. The waiting time for stopovers will be no less than 1 hour.
Flights connecting at different airports: In some of Our connecting flights passengers may have to connect using a different airport in the same city. For example, some London-Tehran flights connecting in Istanbul may require first landing at Istanbul Sabiha Gökçen Airport, then a transfer to Istanbul Airport before boarding the connecting flight. Passengers will confirm they have understood should this be the case, and will then be responsible for transferring themselves and their baggage to the airport from which the connecting flight is to depart.
Passengers may check in online and select their seat through Online Channels 24 hours before flight departure. This service is available up to 90 minutes before departure.
Passengers may complete self check-in 12 hours before flight departure. This service is available up to 45 minutes before departure for domestic flights, and 60 minutes before departure for international flights. For international flights, passengers are required to be at the airport at least two (2) hours before the flight’s scheduled departure time.
Baggage and boarding pass:
For international flights, all check-in and baggage handling procedures must be completed at least 60 minutes before the flight’s scheduled departure time. For domestic flights, passengers are required to be at the airport at least one (1) hour before the flight’s scheduled departure time.For domestic flights, all check-in and baggage handling procedures must be completed at least 45 minutes before the flight’s scheduled departure time.
If Your baggage is in excess of Your allocated limit, please take into account the time it will take to pay excess baggage fees when planning Your journey to the airport. Your check-in will be cancelled unless you collect Your boarding pass in time, or if you are late to the boarding gate. In case of excess baggage, Our passengers have to take into consideration the excess baggage payment processes. Turkish Airlines is not responsible of probable passenger lateness.
Passengers who have not applied to the gate before boarding, even those who've printed boarding pass over the internet, will not be accepted on board.
Baggage and safety:
Please prepare Your baggage on Your own or view the preparation. Do not take any other objects from someone you don’t know. Also look over it to close boxes and packages inside.
In the event of the following Your baggage will not be accepted on board the flight if;
• Your baggage is liable to cause damage to the aircraft, passengers or other cargo.
• Your baggage is not packaged in a way that facilitates orderly and safe handling.
• Your baggage contains items whose transport is prohibited by laws and regulations in any of the states of departure, destination or overflight.
• Your baggage is of dimensions exceeding size limits.
• Any piece of baggage exceeds 32 kg.
• Your baggage contains prohibited hazardous substances.
Due to operational reasons, special assistance requests such as wheelchair assistance must be made at least 48 hours before your flight. Special meal requests must be made at least 24 hours before your flight. Please click for more information.
Whilst Turkish Airlines will try to advanced seating requests, it cannot guarantee any particular seat even if Your reservation is confirmed and you have checked in through online check-n. Turkish Airlines has the right to change the seat number(s) you have preferred at check-in due to operational requirements which may occur.
Boarding gates close no later than 20 minutes before departure time in order to complete last minute preparations to ensure departures and arrivals on schedule. Please make sure that it can often take up to 25 minutes to reach a gate from the main departure areas in some airports.
Stations with special security regulations:
Passengers traveling to the stations that need special security information should arrive to airport earlier as they need pass through the special security control that is provided by the related authorities. Online boarding pass can be printed by the passengers who completed special security form via web.
To be able to fill out the form please have Your passport or Your traveling documents with you and click on the Special Info button. Only the online check-in can be completed without filling out the form, the online boarding pass cannot be printed.
The time spent at the airport could be shortened by filling the Special Security Form and printing the boarding pass from web.
Please ensure you take all relevant travel documentation such as ticket/passport etc. with you to the airport.
All passengers are required to show valid photographic ID (ID card, driving license or passport for domestic flights; passport for international flights) at airport ticket and security checkpoints.
Airline flights may be overbooked. It is possible that a seat is not available on a flight for which you have a confirmed reservation. Please note that if online check-in fails, you must follow the regular airport check-in procedures at Your departure airport.
For passengers with a confirmed ticket and reservation, further information regarding Denied Boarding Compensation System will be shared at check-in counters.
Turkish Airlines online check-in cannot inform you in the event of Your flight being delayed or cancelled. You are reminded to check with Your local Turkish Airlines office and airport before departure. In the event of delay, you are still expected to be at the airport on time, as the position can change.
Cancelling online check-in:
Passengers who have their ticket via internet should contact with call center 444 0 849. The extension is 4-2-1 to cancel online check-in.
If the online check-in has cancelled, the previous boarding pass that has been printed is not valid anymore. In this case, to prevent any unpreferable situation while boarding, please re-check and re-print the new boarding pass.
Flight coupon sequence:
Flight coupons will be accepted only in sequence with the related flight ticket by the carrier.
The ticket may not be valid and carrier may not honour the passenger's ticket if the first flight coupon for international travel has not been used and the passenger commences his or her journey at any stopover or agreed stopping place.
Ticket cancellations/refunds and changes not made through Online Channels:
In cases where ticket cancellations/refunds and changes are not made through Online Channels, please contact Our call center or visit a Turkish Airlines Sales Office in order to cancel, request a refund or change a ticket.
Any ticket refunds will be made according to the payment method used while purchasing the ticket.
All deductions, taxes or price differences, ticketing service fees, etc. will be calculated automatically when making cancellations, changes or requesting a refund.
The ticketing service fee is only refunded for cancellations made within the scope of flight irregularities (flight change, flight cancellation and extraordinary circumstances). The ticketing service fee is not refunded for cancellations made in line with the passenger's request, when there are no flight irregularities.
Refunds made to iDEAL and Sofort accounts will be processed within around 5 days.
The refund period for other payment methods will depend on the existing agreements with the relevant institutions.
For ticket reissue, you should pay the possible fare difference between the new and original ticket along with the shown reissue fee.
Your cancellation/refund and change requests will be applied to all passengers listed under Your reservation. Separate transactions cannot be carried out for individual passenger under a reservation.
Confirmation of cancellations/refunds and changes made through Online Channels will be sent via e-mail.
¹To make a payment using cards displaying the Electron or Maestro logo, Your bank must have authorized the cards to be used in online purchases.²In payments made using a Miles&Smiles credit card, the payment rules of the credit card provider (MasterCard, Amex) apply.
Because Turkish Airlines is based in Turkey, additional processing fees may be charged by Your bank for any online ticket purchases made with a credit card not issued by a Turkish bank.
Sofort: Sofort is an online payment system which allows payments to be made from Your bank account quickly and securely. Sofort is supported by many banks across Europe. Please visit https://www.klarna.com/sofort/ for more details. If you have chosen to pay using Sofort at checkout, you will be forwarded to the Sofort website. Once payment has been successfully completed, you will be redirected back to the Turkish Airlines website and Your ticked details will be displayed.
It is the passenger's responsibility to transmit the complete ticket payment on time to Turkish Airlines. Tickets for which payments are not made Turkish Airlines within seven days will be canceled. Turkish Airlines is not responsible for any errors in payment or late payments originating from the passenger or passenger's bank. In case of dispute, Turkish Airlines' records must be shown as positive proof.
Klarna: Klarna is an online payment system that aims to smooth your payment. You can buy your tickets now with Klarna and pay later. On the payment page, when you click on the ‘Show Klarna options’ button, you will be offered to ‘Pay now’, ‘Pay later’ and ‘Slice it’ options according to your information. In addition, Klarna may request additional information if needed. After you buy your tickers with Klarna, you will pay for it to Klarna. Klarna is available for our passengers in Sweden, Norway, Denmark, Finland, Germany and the UK.
iDEAL: iDEAL is an online payment system which allows payments to be made from Your bank account quickly and securely. In order to use the iDEAL payment method, you must hold an internet banking account with ABN Amro, ASN Bank, Bunq, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank, Triodos, Moneyou, Handelsbanken or Van Lanschot. Please visit www.ideal.nl for more details. If you have chosen to pay using iDEAL at checkout, you will be forwarded to Your bank's website. Once payment has been successfully completed, you will be redirected back to the Turkish Airlines website and Your ticked details will be displayed.
Please complete transactions made on Your bank's system as soon as possible and do not close the window until you have been redirected back to the Turkish Airlines website. If Your payment was made successfully but no ticket is issue, please contact Our call center for a refund.
Shetab Card: Shetab is an online payment card supported by Iranian banks. On our flights from Iran, you can make payments safely and quickly with Shetab cards, by selecting your the exchange rate as IRR. You can find more information on Shetab card payment methods here: https://www.shaparak.ir. If you choose to make a payment on the Shetab payment page, you will be redirected to the Samanbank website. After your payment has been successfully processed, you will be redirected to the Turkish Airlines website, where you will be able to view your ticket details.
KNET: Knet is a local card payment system supported by Kuwaiti banks that allows customers to make payments without having to share their full card information. You can make payments swiftly on KNET by selecting the KWD exchange rate. If you choose to make a payment on the payment page with KNET, you will be redirected to the KNET website in order to complete the payment process. After your payment has been successfully processed, you will be redirected to the Turkish Airlines website, where you will be able to view your ticket details.
Alipay: Alipay is a payment system that allows you to register your cards and make your payment quickly and securely. You can get more information about Alipay from https://intl.alipay.com website. If you choose to pay with Alipay on the payment page, you will be directed to the Alipay website to complete your payment. After your payment has been made successfully, you will be directed to Turkish Airlines website and you will be able to see the ticket details.
EFT: In EFT transactions, the total ticket amount must reach Turkish Airlines' account. While making an EFT transaction, the "EFT code" displayed on the “Checkout”/ “Confirmation” page must be used, and "Turkish Airlines" must be indicated as the recipient.
EFT payments can be made via any bank in Turkey.
In place of payment via EFT, passengers holding İş Bankası accounts may select the internet banking payment option and make payment via İş Bankası's internet banking service."
If the EFT payment option is not selected, a reservation payment cannot be made via EFT.
EFT cannot be used in Pay and Fly payments.
Internet banking: You can complete payment and ticketing processes for reservations made through Online Services via the internet banking systems of banks with which Turkish Airlines has existing agreements (Türkiye İş Bankası). Simply enter the reservation code (PNR) and any one of the passenger surnames recorded under the reservation into the relevant fields on the Internet Banking system through which you wish to pay.
Express checkout: The payment information entered into Online Services by Miles&Smiles members can be kept by Turkish Airlines, in accordance with the Payment Card Industry (PCI) Data Security Standard (DSS).
With this saved information, you can make payment for subsequent reservations quickly, easily and securely without having to enter Your card details.
After signing into Miles&Smiles, check the "Save my payment details" option while purchasing a ticket to save Your payment details. You can also save Your payment details and Your preferred payment method on the "My Payment Details" page of Your Miles&Smiles account.
By saving Your payment details, you authorize Turkish Airlines to securely keep those details and use them during purchasing transactions which you subsequently carry out.
While saving Your credit card details, the related CVC code will not be recorded.
You can save up to 3 cards. If you wish to save additional cards, you will be required to delete one of the existing records.
Choose Express Checkout on the "Checkout" page and use one of Your saved cards or preferred payment methods. Currencies supported by each payment method currencies supported by credit/debit card payments:
|Bank||Credit Card||Number of installments (Domestic flights)||Number of installments (International flights)|
|Türkiye İş Bankası||Maximum*||2-6||2-3|
|T.C. Ziraat Bankası||Bankkart Combo*||2-6||2-3|
|Yapı Kredi Bankası||World*||2-6||2-3|
*Miles & Smiles credit cards are offered in 3 installments for transactions under 250 TRY, while installment options cannot be offered to other cards.
|Payment methods||Supported countries (based on departure point)||Supported exchange rates|
|Credit card¹/bank card²||All countries||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY|
|AMEX||All countries||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY|
|JCB||All countries||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY|
|UnionPay||All countries||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY |
|Diners Club||All countries||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, KWD, NOK, SAR, SEK, RUB, CNY|
|Discover||All countries||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY|
|MIR||All countries||TRY, RUB|
|CarteBleue||France||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY|
|Bancontact||Belgium||TRY, USD, EUR, GBP, AUD, CAD, CHF, DKK, JPY, KWD, NOK, SAR, SEK, RUB, CNY|
|Sofort||United Kingdom, Germany, Belgium, Holland, Switzerland, Austria, France, Spain, Italy||EUR, GBP, CHF|
|iDEAL||Germany, Belgium, Holland ||EUR |
|Klarna||USA, Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Sweden, Switzerland||USD, DKK, EUR, NOK, SEK, GBP |
|EFT, internet banking , BKM Express||All countries||TRY|
|Alipay||All countries||AUD, USD, CAD, GBP, EUR|
²Maestro, Visa Electron
In tickets purchased through Online Services, card presentation will only be requested for transactions which have been identified as "suspect" by Our system. If a transaction is identified as "suspect", a card presentation warning will be displayed on the checkout page, and this warning will need to be confirmed. After confirming this warning, the cardholder must present the credit card and a valid identification document (passport, birth certificate, driver's license or marriage certificate, etc.) before the flight (at Turkish Airlines sales offices or check-in counter). Furthermore, this credit card must be submitted for any changes or cancellations/refunds to a ticket. In case this warning is not confirmed, the transaction will not be completed and the use of an alternative credit card will be requested.
For payments made by credit card and debit card, 3-D Secure verification may be requested where deemed necessary and supported by the card bank. For 3-D Secure authentication, the 3-D Secure password must be entered in the window of the bank to be opened after the card information is entered. Card submissions are not required for tickets purchased through 3-D Secure full validation.
|Time remaining until departure (at most)|
|Internet banking||72 hours|
|BKM Express||1 hour (domestic) 2 hours (international)|
|Credit/debit card||1 hour (domestic) 2 hours (international)|
The passenger is responsible for ensuring that payment reaches Turkish Airline's account within the option period given at the time of ticket purchase. Reservations not paid for within the given period will be cancelled automatically. Turkish Airlines cannot be held responsible for delays or technical difficulties (overpaid/underpaid EFT totals, transfer limits, etc.) which may arise through the use of a banking system or applications. In case of dispute, Turkish Airlines records constitute conclusive evidence.
You can become a Miles&Smiles member through Online Channels.
Passengers over the age of 2 can become Miles&Smiles members.
Award tickets for up to 5 people can be issued through Online Channels.
Miles&Smiles members can have award tickets issued to other passengers. However, they must travel with the Miles&Smiles member on the first flight of the ticket.
Award tickets cannot be issued for infants age 2 or younger, or for unaccompanied minors. However, an award ticket may be issued to a child as long as they are traveling with an adult under the same reservation. If you wish to add an infant passenger to Your award ticket, you need to have a ticked issued for the infant. An infant passenger may only be added to an award ticket after they have been issued a ticket.
Award tickets cannot be issued for codeshare flights.
Earn Miles when flying with Us. Use those Miles to buy award tickets and fly all over the world! If you have Miles which are yet to be processed, you can process them through Online Channels.
Please click for Miles&Smiles terms and conditions.
The provision of booking services for all products other than flights (including but not limited to hotel bookings, car rental, travel insurance, etc.) (collectively the "Ancillary Services") on this site are offered by third party partners on behalf of Turkish Airlines. Please refer to the third party website when making any such booking to see which third party is offering the Ancillary Product You are booking. If You book an Ancillary Product through any third party from this site, then Your contract will be directly with that third party and under that third party's terms & conditions (if any) and Turkish Airlines shall have no liability for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of Your arrangements and which were unforeseeable or unavoidable; or (iii) events beyond Our control.
Additional services available through Online Channels: