- الحجز والإدارة الحجزالإدارةخدمات إضافية
- خبرة
- العروض والوجهات
- Miles&Smiles محتوى البرنامجاكسب الأميالاستبدال الأميال
- مساعدة معلومات السفرالأسئلة الشائعةمركز المساعدة
Do you have any questions in your mind before your travel? You can find what you need to know about Istanbul Airport on this page.
Istanbul Airport does not have separate terminals for domestic and international flights. All passengers are served under a single roof.
The terminal has waiting areas for both arriving and departing passengers. For detailed information on these areas, please visit the Istanbul Airport website: https://www.istairport.com/
A visa on arrival is available at Istanbul Airport for citizens of certain countries. As there are no e-visa counters at the airport, passengers must bring a printout of their e-visa with them. Passengers travelling to Türkiye must obtain their e-visa before starting their journey at https://www.evisa.gov.tr/tr/
The departure fee stamp can be purchased at the 2 cashier desks located between check-in islands G and K and the passport control point on the Departures level. The departure fee is set by the Ministry of Finance.
For Turkish Airlines flights, you can find information on our corporate website at https://www.turkishairlines.com/en-tr/flights/flight-status/ or in the Turkish Airlines mobile app by selecting the “Flight Status” tab under “Menu” in the top left corner. Flight information can also be viewed on the flight information display screens inside Istanbul Airport, on the website https://www.istairport.com/tr and via the mobile app: https://www.istairport.com/en?locale=en
Transfer passengers can stay at the airport hotel (Yotel) located inside the airport.
Items that pose a risk to flight security and safety are held in custody by the airport operator. Confiscated items must be collected within the specified period, either in person from the designated location or by a person authorised in writing (power of attorney); otherwise, they are destroyed. An item that is not permitted in baggage can be collected later from the Lost and Found Office or from the lockable left-luggage lockers.
Istanbul Airport has a clinic, ambulance and doctor available 24 hours a day. Medical services are provided on both the Departures and Transfer levels. There is also a pharmacy inside the terminal.
Istanbul Airport has car rental offices, currency exchange offices, bank branches, a PTT (post office) and bank ATMs. For detailed information, please visit the Istanbul Airport website: https://www.istairport.com/
Tailor, shoe shine, hairdresser, barber and prayer room (masjid) services are available at Istanbul Airport. A store offering dry-cleaning services is located in the Meeters and Greeters Hall on the Arrivals level. Shoe repair services are offered in the check-in area on the Departures level. You can use map applications for the locations of these points and directions to them.
Istanbul Airport has stores where you can buy mobile phones and SIM cards. For detailed information, please visit the Istanbul Airport website: https://www.istairport.com/
You can use the IGA WiFi service provided by IGA at Istanbul Airport. For the duration of use, connection method and current terms of the service, please refer to Istanbul Airport’s official information channels. Internet access is also available in many cafés and dining areas.
Istanbul Airport holds the “Accessible Airport” certificate and offers a range of services for passengers requiring special assistance.
After entering the terminal, passengers with disabilities can call an attendant on request and are escorted all the way to the aircraft. Airlines provide dedicated check-in counters, waiting areas, telephone and fax services suitable for passengers with disabilities, accessible toilets, and tactile warning strips for visually impaired passengers.
Special service is also provided at Istanbul Airport for patients arriving by ambulance.
The airport has a total of 13 smoking terraces (10 on the international side and 3 on the domestic side) and 6 smoking balconies.
Tax refund (Tax-Refund) processing is available at Istanbul Airport. Tax refund offices are located both landside on the Departures level and on the same level after passport control (airside on the international Departures level).
Istanbul Airport has a paid car park with a total capacity of 40,000 vehicles, operating 24/7. Of this, 18,000 spaces are in the covered car park and 22,000 spaces are in the open-air car park. Car park fees are set by the airport operator.
There are stores where you can print documents in the check-in area on the terminal Departures level and in the Meeters and Greeters Hall on the terminal Arrivals level.
There are 2 left-luggage offices at different points in the Meeters and Greeters Hall on the terminal Arrivals level. Electronic luggage lockers are located in the check-in area on the terminal Departures level.
A sufficient number of baggage trolleys are available landside and airside.
The Lost and Found Office can be reached by telephone or by visiting the airport in person. The location of the Lost and Found Office at Istanbul Airport can be found through signage, maps and applications. You can collect your found item from the Lost and Found Office against a signature, and you can also learn the status of your item from the same office. Items containing personal information are also taken into secure custody and stored.
You can apply to the Lost and Found Office.
Istanbul Airport has 2 screening areas: 1 landside (before passport control) and 1 airside (after passport control). Advanced X-ray devices, thermal cameras and advanced detectors are used to facilitate risk detection, with the aim of shortening processing times.
You can complete boarding using the QR code on your mobile boarding pass, without the need for a printed boarding pass. However, please note that a printed boarding pass may be requested depending on the practices of the departure station or the authorities of the relevant country.
Passage without ID is not possible. For security reasons, the original ID must be presented.
A document displayed via e-Devlet is not valid, as it is not the original ID.
Istanbul Airport has tactile paving for visually impaired passengers.
There are special areas at the check-in islands so that elderly passengers and passengers with disabilities can receive service. In addition, a paid buggy service is available, with passengers met at the terminal entrance.
There are approximately 9,000 wayfinding signs inside the terminal. The colours and symbols on these signs comply with international standards and are designed to be simple enough for passengers to understand easily.
There are a total of 25 prayer rooms (masjid) for women and men throughout the terminal. In addition, 2 prayer areas are available for passengers of other faiths.
There are ihram changing rooms on both the Arrivals and Departures levels of the terminal.
Family rooms for nursing and baby care are available near the children’s play areas.
Yes, there are family restrooms inside the terminal.
At Entrances 1, 3, 5 and 7, which connect the car park to the terminal Departures level, there is one assistance phone and call button for passengers with disabilities. In the Meeters and Greeters Hall on the Arrivals level, there are 4 assistance phones for passengers with disabilities. From these points, passengers with disabilities can call the ground handling companies to request service. Ground handling staff accompany passengers with disabilities from the moment they disembark from the aircraft to the vehicles in the car park, taxi lane and service areas. Departing passengers are also accompanied to the boarding gates. For detailed information on this subject, you can visit the Istanbul Airport website.
Yes, a baggage wrapping service is available on the terminal Departures level.
Istanbul Airport has numerous cafés and restaurants offering Turkish and international cuisine in a variety of concepts. Bakeries and cafés serving baked goods and pastries, bars, dining restaurants, coffee chains, fast-food restaurants, and kiosk-style food and beverage outlets offering takeaway serve passengers.
Istanbul Airport has Turkish Airlines lounges serving different travel classes and membership statuses, as well as lounges belonging to other airlines and private operators. For the current lounge list, entry conditions and location information, please check turkishairlines.com, the Istanbul Airport website or the wayfinding signs inside the airport.
You can reach Istanbul Airport by private car, metro, taxi, Havaist and IETT buses. For detailed public transport information, please use the links below:
For detailed information, please visit the Havaist website.
At Istanbul Airport, you can access the taxi service directly from the Arrivals level. A taxi service operating 24 hours a day, 7 days a week is provided. For detailed information, please visit the Istanbul Airport website: https://www.istairport.com/en/airport/airport-transportation/urban-transportation/other?locale=en
Yes, Istanbul Airport has the world’s largest multi-storey car park under a single roof. The total capacity is 40,000 vehicles, of which 18,000 spaces are in the covered car park and 22,000 are in the open-air car park. The car park is operated by IGA (Istanbul Grand Airport), and vehicles are monitored by camera 24 hours a day, 7 days a week. For detailed information, please visit the Istanbul Airport website:
https://www.istairport.com/havalimani/havalimani-ulasim/havalimani-otopark
For current information on car park fees and payment methods, please visit the Istanbul Airport website:
https://www.istairport.com/en/airport/airport-transportation/airport-carpark?locale=en
The car rental offices at Istanbul Airport are located landside on the Arrivals level. For detailed information, please visit the Istanbul Airport website:
https://www.istairport.com/en/airport/airport-transportation/car-rental?locale=en
The taxi tariffs applicable in Istanbul also apply at Istanbul Airport. For detailed information, you can contact Taxi Cooperative No. 34.
If your flight is delayed or cancelled, you can reach us through the following channels:
You can purchase your ticket for travel from Istanbul Airport through the following channels:
We recommend arriving at Istanbul Airport at least 2 hours before departure for domestic flights and at least 3 hours before departure for international flights.
At Istanbul Airport, you can follow your flight destination, time and any delay information on the flight information display screens. You can also access the latest status of your flight information through the Turkish Airlines mobile app.
You can access information on our current flights through the following communication channels:
The Turkish Airlines check-in counters at Istanbul Airport are located in islands D, E, F, G, H, J and L.
For the locations of all areas in the airport and directions to them, you can use map applications or follow the wayfinding signs inside the terminal.
To reach the self check-in kiosks by the shortest route, we recommend entering the terminal through Gate 3. For your domestic and international flights, you can use the self check-in and self bag-drop services in islands D, E and F. You can also complete self check-in at the kiosks in islands D, E, F, G, H and J.
For flights requiring special security screening, such as flights to the USA and the UK, check-in must be completed at the counters.
Turkish Airlines operates the following lounges inside the Istanbul Airport terminal:
Turkish Airlines Domestic Lounge Miles&Smiles (Domestic)
You can reach our domestic lounge:
The following passengers can use the domestic Miles&Smiles lounge:
Turkish Airlines Domestic Lounge Business (Domestic)
You can reach our domestic Business lounge:
The following passengers can use the domestic Business lounge:
Turkish Airlines Lounge Business (International)
Our international Business Class lounge is located opposite Gate E1 of the International Terminal.
The following passengers can use the international Business lounge:
Turkish Airlines Lounge Miles&Smiles (International)
Our international Miles&Smiles lounge is located opposite Gate C1 of the International Terminal.
The following passengers can use the international Miles&Smiles lounge:
At Istanbul Airport, Turkish Airlines operates in 7 check-in islands.
On the Departures level, you can easily reach the following areas depending on the terminal entrance gates:
You can process both your check-in and your Tax-Refund at counter K28. In addition, tax refund offices are located both landside on the Departures level and on the same level after passport control (airside on the international Departures level).
Our passengers who hold a Turkish Airlines ticket, have a layover of 6–24 hours at Istanbul Airport, and whose flight times are suitable for the tour programmes can benefit from the TourIstanbul service. Passengers must have a connecting flight via Istanbul Airport from one international point to another international point.
For detailed information and reservations:
https://www.turkishairlines.com/en-tr/flights/fly-different/touristanbul/index.html
In addition to the IGA Wi-Fi service provided by IGA at Istanbul Airport, you can also benefit from the internet services provided by Turkish Airlines in suitable areas. You can log in to the TK WiFi connection, available at Istanbul Airport and in all of our domestic lounges, with your Miles&Smiles membership details or your flight details.
To connect to the internet via TK WiFi:
If you experience a baggage irregularity, you must visit our Baggage Services office and file a Property Irregularity Report (PIR) before leaving the terminal building. Your baggage tag and ID document are sufficient when applying to our Baggage Services office.
You can pay for your excess baggage online via our mobile app and website, and by credit card at the check-in counters. Passengers who wish to pay in cash can pay at our Ticket Services office.
Non-standard baggage is accepted at counters 21 in island G or E. Our Business Class passengers and Miles&Smiles Elite and Elite Plus passengers can complete their procedures at counter 21 in island L.
Terminal entrance
Our Business Class passengers travelling abroad, and Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders, can use priority entrance Gate 5 (International Fast Track) when entering the Departures level.
Passport and security checkpoint
The same passenger group can use the 6 passport counters on the left side of the area and security lanes 1, 2, 3 and 4 (X-Ray).
Domestic transfer checkpoint
For our transfer passengers in Business Class and Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders who arrive on a domestic flight with Turkish Airlines and continue their journey on an international flight, 1 passport counter and 1 security lane (X-Ray) are allocated at the domestic transfer point.
International transfer checkpoint
For our transfer passengers in Business Class and Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders who arrive on an international flight with Turkish Airlines and continue their journey on another international flight, 3 security lanes (X-Ray) are allocated at the international transfer point.
Check-in opens 48 hours before the flight. We recommend arriving at the airport at least 2 hours before domestic flights and at least 3 hours before international flights. Baggage drop-off times may vary depending on the flight.
After passing through Entrance Gates 1, 5 or 7 in the terminal, you can apply to the weapon handover counters. Your procedures are carried out at counters D1 and D2.
Our Family Check-in counters for domestic passengers are located in check-in island D.
Passengers can complete their procedures at the dedicated counters in islands G, H and J in the check-in area.
Our passengers with disabilities (PRM) travelling on international flights can complete their procedures at dedicated check-in counters G40, G41, G42 and G43.
Our passengers with disabilities (PRM) travelling on domestic flights can use dedicated check-in counters D17, D18, D19, D20, D21 and D22.
They will complete their procedures at the dedicated check-in area in island L in the check-in area. Our greeting staff at the entrance of island L direct our passengers.
Our passengers travelling in Business Class are served in the dedicated area on the right side of the area. Our passengers who are Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders travelling in Economy Class are served in the dedicated area on the left side of the area.
The domestic and international ticket sales office in the terminal is located near Entrance Gate 4.
At our ticket sales offices, our passengers travelling in Business and Economy Class are served at separate counters dedicated to them.
Braille is available on the kiosks for our visually impaired passengers.
Istanbul Airport has dedicated entry-exit points and walkways for our passengers who need assistance (elderly and passengers with disabilities).
Separate check-in counters for our passengers with disabilities are available in the international and domestic check-in islands.
Dedicated passport counters for passengers with disabilities are available at all passport control points.
You can complete your procedures through our contact center, website, mobile app or kiosks. You can also get support from our Passenger Services office in the check-in area.
All citizens of the Republic of Türkiye who are 18 years of age or older, hold a chip (biometric) passport and obtained their passport in Türkiye can use the Fast Passport Control System.
Locations of the Fast Passport Control System at Istanbul Airport:
Using Entrance Gates 1 and 2 of the terminal, you can complete your check-in at the counters in islands D and E. You can also check in using our self-service options.
After completing your procedures, you must go through the security checkpoint opposite island D and follow your boarding gate on the passenger information screens. By following the wayfinding signs, you can reach your gate by the shortest route.
Using Entrance Gates 3 and 4 of the terminal, you can complete your check-in at the counters in islands E, F and G. You can also check in using our self-service options.
After completing your procedures, you must go through the security and passport control point opposite islands G, H, J and K and follow your boarding gate on the passenger information screens.
You can pay for your excess baggage online via our website and mobile app. You can pay by credit card at the check-in counters. Passengers who wish to pay in cash can pay their excess baggage fees at our Ticket Services office.
Non-standard baggage is accepted at counters 21 in check-in islands G and E.
Terminal entrance:
Our Business Class, Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholder passengers travelling abroad can use the dedicated fast entrance Gate 5 (International Fast Track) when entering the Departures level.
Passport control area:
Our Business Class, Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholder passengers can use the 6 passport counters on the left side of the area and security lanes 1, 2, 3 and 4 (X-ray).
Domestic transfer point:
For our transfer passengers in Business Class and Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders who arrive on a domestic flight with Turkish Airlines and continue their journey on an international flight, 1 passport counter and 1 security lane (X-ray) are allocated at the domestic transfer point.
International transfer point:
For our transfer passengers in Business Class and Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders who arrive on an international flight with Turkish Airlines and continue their journey on another international flight, 3 security lanes (X-ray) are allocated at the international transfer point.
Check-in opens 48 hours before the flight. You are advised to be at the airport at least 2 hours before domestic flights and at least 3 hours before international flights. Please note that baggage drop-off times may vary depending on the flight.
After passing through Entrance Gate 1, 5 or 7 in the terminal, you can apply to the weapon handover counters.
Our Family Check-in counters for domestic passengers are located in check-in island D.
For these flights, you can complete check-in at the counters allocated in islands G, H and J in the check-in area.
Our passengers with disabilities (PRM) travelling on international flights can complete their procedures at the dedicated check-in counters between counters 40 and 43 in island G.
Our passengers with disabilities (PRM) travelling on domestic flights can complete their procedures at the dedicated check-in counters between counters 17 and 22 in island D.
You will complete your procedures at the dedicated check-in section in island L in the check-in area. Our greeting staff at the start of island L will direct you to the relevant area.
Our passengers travelling in Business Class will be served in the dedicated section on the right side of the area.
Our Economy Class passengers who are Miles&Smiles Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders will be served in the dedicated section on the left side of the area.
Our domestic ticket sales office in the terminal is located near Entrance Gate 2, and our international ticket sales office is located near Entrance Gate 4.
At our ticket sales offices, our passengers travelling in Business and Economy Class are served at separate counters dedicated to them.
Braille is available on our kiosks for our visually impaired passengers.
Istanbul Airport has dedicated entry-exit points and walkways for our passengers who need assistance (elderly and passengers with disabilities).
Separate check-in counters have been established for our passengers with disabilities in the international and domestic check-in islands.
Dedicated passport counters for passengers with disabilities are available at all passport control points.
You can complete your procedures through our contact center, self check-in kiosks, website and mobile app. You can also complete your procedures at the Turkish Airlines sales office at service point 4 in the check-in area.
All citizens of the Republic of Türkiye who are 18 years of age or older, hold a chip (biometric) passport and obtained their passport in Türkiye can use the Fast Passport Control System.
Locations of the Fast Passport Control System at Istanbul Airport:
Passengers continuing by private vehicle can use the lift or stairs and follow the wayfinding signs to the car park.
Passengers going by taxi can exit directly from the Arrivals level to the taxi area.
Passengers using public transport can take the lift, escalator or moving walkway down to the level where the public transport vehicles are located.
You can apply to our Baggage Services office on the domestic and international Arrivals level.
You can get information and purchase services from the travel agencies at the airport. You can use map applications for the locations of the travel agencies and directions to them.
The TourIstanbul service offered by Turkish Airlines is available at Istanbul Airport. For details and reservations:
https://www.turkishairlines.com/en-tr/flights/fly-different/touristanbul/index.html
You can collect your firearm from the weapon handover desks in the public transport platform area on the level below the Arrivals level (Level -2).
Our passengers travelling on international flights can collect their baggage from the Oversize Baggage claim area opposite carousels 10 and 23.
Our passengers travelling on domestic flights can collect their baggage from the Oversize Baggage claim area opposite carousel 2.
There are 2 Baggage Services offices on the Arrivals level, one for domestic and one for international flights. You can get service from these offices 24/7.
When you reach the greeting area on the Arrivals level, you can get service 24/7 from the Hotel Desk and TourIstanbul offices on the right side.
Our passengers who hold a Turkish Airlines ticket, have a layover of 6–24 hours and whose flight times are suitable for the tour times can benefit from our TourIstanbul service. Our passengers must have a connecting flight via Istanbul Airport from one international point to another international point.
For details and reservations:
https://www.turkishairlines.com/en-tr/flights/fly-different/touristanbul/index.html
Our passengers with a layover of 12 hours or more in Economy Class, or 9 hours or more in Business Class, can benefit from the hotel service free of charge, provided that no connecting flight with a shorter layover is offered for the relevant journey.
For detailed information:
https://www.turkishairlines.com/en-tr/flights/hotel-service/index.html
When you disembark, the jet bridges will lead you up to the Arrivals level. From here, you need to follow the blue wayfinding signs to the passport control points.
After passport control, the corridors you pass through will lead you to the stairs down to the baggage claim hall. You can follow the number of the carousel on which your baggage will arrive on the screens in the baggage claim hall.
After collecting your baggage from the relevant carousel, you can pass through the customs gate and enter the Meeters and Greeters Hall.
When you disembark, the jet bridges lead you to the Arrivals level. Follow the blue wayfinding signs towards the baggage claim and go down the stairs.
At the end of the corridor, the stairs on your left will take you to the baggage claim hall. You can follow the number of the carousel on which your baggage will arrive on the screens in the baggage claim hall.
After collecting your baggage from the relevant carousel, you can pass through the customs gate and enter the Meeters and Greeters Hall.
Locations of the Fast Passport Control System at Istanbul Airport:
There are a total of 4 Turkish Airlines lounges in the terminal.
On the Departures level:
Depending on whether your transfer flight is domestic or international, you can follow the wayfinding signs to the relevant lounge.
If the airport at your final destination is a customs airport, your baggage is automatically transferred to your onward flight, and you do not need to collect your baggage at your first point of arrival.
If the airport at your final destination is a non-customs airport, you must collect your baggage from the baggage claim point and re-check it at the check-in counter for your onward flight.
In the passport control area
Our Business, Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholder passengers can use the following on the left side of the passport control area:
At the domestic transfer point
For our transfer passengers in Business, Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders who arrive on a domestic flight with Turkish Airlines and continue their journey on an international flight, the following are allocated at the domestic transfer point:
At the international transfer point
For our transfer passengers in Business, Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholders who arrive on an international flight with Turkish Airlines and continue their journey on another international flight, the following is allocated at the international transfer point:
As long as you do not leave the transit area, there is no change to general practice and you do not need to obtain a visa.
For detailed information:
https://www.turkishairlines.com/en-tr/any-questions/visa-and-travel-requirements
Yes. You can use our self check-in kiosks located at the service point where our transfer desks are situated.
Yes. We have special service points where all our transfer passengers can receive service 24/7 airside.
When you disembark, our passenger services staff at the passenger boarding bridges and remote stands will direct you straight to the Departures level.
On the flight information screens on the domestic Departures level, you can follow the zone and gate of your onward flight. You can easily find your way by following the purple wayfinding signs.
On the Arrivals level, follow the transfer wayfinding signs and go down the stairs. After passing through passport and security control, you can reach the international Departures level directly.
On the flight information screens on the international Departures level, you can follow the zone and gate of your onward flight. You can easily find your way by following the red wayfinding signs.
After arriving at the Transfer level, follow the domestic transfer signs to reach the transfer point on the east side of the terminal. Here, you can pass through passport and security control and go directly up to the domestic Departures level.
On the flight information screens on the domestic Departures level, you can follow the zone and gate of your onward flight. You can easily find your way by following the purple wayfinding signs.
You can move from the Arrivals level to the Transfer level. Then, after passing through the transfer security points in the middle of this level, you can reach the stairs that take you directly up to the international Departures level.
On the flight information screens on the international Departures level, you can follow the zone and gate of your onward flight. You can easily find your way by following the red wayfinding signs.
On the domestic Departures level, you can reach our Lounge Domestic by using the lifts opposite Boarding Gate G6.
Our Business passengers can reach the stairs leading up to the Turkish Airlines Lounge Business opposite Boarding Gate E1 on the international Departures level.
Our Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholder passengers can reach the stairs leading up to the Turkish Airlines Lounge Business opposite Boarding Gate C1 on the international Departures level.
Our Business passengers can reach the stairs leading up to the Turkish Airlines Lounge Business opposite Boarding Gate E1 on the international Departures level.
Our Elite, Elite Plus, Elite Corporate and Star Alliance Gold cardholder passengers can reach the stairs leading up to the Turkish Airlines Lounge Business opposite Boarding Gate C1 on the international Departures level.
You can visit our Domestic Care Point service point located opposite Boarding Gate G2. Depending on your request, you can process your ticket transactions via our website (turkishairlines.com), our Turkish Airlines mobile app or our reservations line, 0 850 333 0 849.
You can complete your procedures at the Turkish Airlines Transfer Desk service point in the middle of the Transfer level. Depending on your request, you can process your ticket transactions via our website (turkishairlines.com), our Turkish Airlines mobile app or our reservations line, 0 850 333 0 849.
If you are in the A, B, F and D gate areas, you can apply to our Care Point service points. Depending on your request, you can process your ticket transactions via our website (turkishairlines.com), our Turkish Airlines mobile app or our reservations line, 0 850 333 0 849.
If you realise that you have left your passport on the aircraft at the airport where you disembarked, it is important to apply to the relevant units immediately, before leaving the airport.
First:
Apply immediately to the Turkish Airlines Lost Property Office at the airport where you disembarked, or to the airport’s lost and found office.
If you realise you have left your passport on the aircraft before leaving the airport, you can apply to the Turkish Airlines Transfer Desk in the middle of the Transfer level and get support from the staff on duty.
Steps you can follow:
If you are still at the airport, go to the Turkish Airlines Lost Property Office on the Arrivals level. Provide the staff with your flight details, your seat number and your passport details. When cleaning crews check the aircraft, items such as passports are usually handed in to this unit.
If you have left the airport, you can fill in the “lost property” report form via the Turkish Airlines Baggage Irregularities page or the Help Center.
If you are at Istanbul Airport, you can also apply to the Istanbul Airport lost and found service points: