At Turkish Airlines, we provide our passengers with a safe and comfortable flight experience, We also stay with our passengers throughout their trip, not just on the flight, providing them insurance coverage thanks to our collaboration with Gulf Sigorta. Therefore you can take protection against certain unexpected situations by taking out travel insurance.
Please click here and read the full list of coverages provided, coverage details and exclusions.
Domestic Travel Insurance
Gulf Sigorta Domestic Travel Insurance covers all your trips within Turkey, and between Turkey and the Turkish Republic of Northern Cyprus.
Gulf Sigorta Domestic Travel Insurance coverages and coverage limits, per passenger, are explained in the table below. Please click here and read the full list of coverages provided, coverage details and exclusions.
Policy breakdown | Coverage | Coverage limit |
| Treatment costs resulting from an accident and/or illness (urgent medical evacuation is included in the cover limit) | TRY 15,000 |
| Mugging | TRY 250 |
| Baggage delay | TRY 400 |
| Missing a scheduled flight | TRY 400
|
| Delayed flight | TRY 400
|
| Trip Cancelation
*If the contracted travel is cancelled before its starting date in case insured, insured's immediate family member have a situation preventing insured from taking the trip, get injured or die provided that this situation lasts until travel period and certified with an official report by a doctor, part of paid tour price that insured cannot take back shall be paid by insurer up to total limits stated in coverage limits. Provided that reservation and advance payment is made before the said illness, injury or death occur, insurer shall pay to insured back advance payments that insured make to hotel and/or transporter firm and insured do not use and which are impossible to return. Reservation or ticket cancellation terms of travel agency, airline or hotel shall be considered while making payment within coverage limits and amount out of or above the rate that is necessary to be paid by travel agency, airline or hotel shall be paid within maximum coverage limit written on the policy. | TRY 1,500 |
| Baggage loss and/or damage (only while flying) | TRY 2,500 |
| Repatriation of the deceased’s body | Unlimited |
Gulf Sigorta Worldwide Travel Insurance
With Gulf Sigorta Worldwide Travel Insurance, you are under insurance protection when you travel anywhere* in the world.
Gulf Sigorta Worldwide Travel Insurance coverage and coverage limits, per passenger, are explained in the table below. Please click here and read the full list of coverages provided, coverage details and exclusions.
*Excluding Afghanistan, Cuba, Democratic Republic of Congo, Iran, Syria, Sudan, North Korea or the Crimea region
Policy breakdown | Coverage | Coverage limit |
| Treatment costs resulting from an accident and/or illness (repatriation of the deceased’s body is included in the cover limit) | €60,000 |
| Baggage delay | €400 |
| Delayed flight | €400 |
| Mugging | €500 |
| Missing a scheduled flight | €1,000 |
| Baggage loss and/or damage (only while flying) | €3,500 |
| Trip Cancelation *If the contracted travel is cancelled before its starting date in case insured, insured's immediate family member have a situation preventing insured from taking the trip, get injured or die provided that this situation lasts until travel period and certified with an official report by a doctor, part of paid tour price that insured cannot take back shall be paid by insurer up to total limits stated in coverage limits. Provided that reservation and advance payment is made before the said illness, injury or death occur, insurer shall pay to insured back advance payments that insured make to hotel and/or transporter firm and insured do not use and which are impossible to return. Reservation or ticket cancellation terms of travel agency, airline or hotel shall be considered while making payment within coverage limits and amount out of or above the rate that is necessary to be paid by travel agency, airline or hotel shall be paid within maximum coverage limit written on the policy. | €5,000 |
Gulf Sigorta Europe Travel Insurance
With Gulf Sigorta Europe Travel Insurance, you will be under insurance protection during the travel in any European country.
Gulf Sigorta Europe Travel Insurance coverage and coverage limits, per passenger, are explained in the table below. Please click here and read the full list of coverages provided, coverage details and exclusions.
Policy breakdown | Coverage | Coverage limit |
| Treatment costs resulting from an accident and/or illness (urgent medical evacuation and repatriation of the deceased’s body are included in this cover limit) | €40,000 |
| Baggage delay | €200 |
| Delayed flight | €200 |
| Mugging | €250 |
| Missing a scheduled flight | €500 |
| Baggage loss and/or damage (only while flying) | €2,500 |
| Trip Cancelation *If the contracted travel is cancelled before its starting date in case insured, insured's immediate family member have a situation preventing insured from taking the trip, get injured or die provided that this situation lasts until travel period and certified with an official report by a doctor, part of paid tour price that insured cannot take back shall be paid by insurer up to total limits stated in coverage limits. Provided that reservation and advance payment is made before the said illness, injury or death occur, insurer shall pay to insured back advance payments that insured make to hotel and/or transporter firm and insured do not use and which are impossible to return. Reservation or ticket cancellation terms of travel agency, airline or hotel shall be considered while making payment within coverage limits and amount out of or above the rate that is necessary to be paid by travel agency, airline or hotel shall be paid within maximum coverage limit written on the policy. | €3,000 |
You can make a claim using the following steps:
- Please give information us about the event which causes the claim for indemnification by calling 0216 6817520
- In order to obtain the information about your file, you may call 0216 6817520
- For the purpose of payment of your indemnification, please indicate your Bank Account details on the relevant sections of the “Claim Form”. (For the payments, exceeding 5.000 TL, please indicate your Bank Account details on the relevant sections of the “Receipt of indemnity-discharge slip” to be issued by the insurer.
- Indicate the file reference number and the name of the person who will receive the document which you will send via fax and transmit it to the fax, no. 0216 575 97 77 and receive the fax message confirmation.
- In case where the indemnification would be paid to the person other than the insurer, the power of attorney, which explains that he/she, is authorized to collect and pay and peace and acquaintance from the notary public. Otherwise, it will not possible that the indemnification will be paid to the some one else.
- In case where the indemnification will be paid to a company, the receipt of indemnity-discharge slip and acquaintance should be signed by the persons who are authorized to act and represent the company under the company’s seal, the signature circular of the company, trade register entry, tax form must be attached to them.
- Your indemnity demand will be evaluated under the General and Special Conditions of your policy as soon as possible, after all your documents are attached to the file.
- Teminatlarınızın, poliçeniz üzerinde belirtilen kapsam ve limitlerle sınırlı olduğunu belirtelim.
- Your coverage limited with as written on your policy.
- In order to obtain the emergency medical evacuation indemnification, firstly you must call Gulf Sigorta Assistance Services +90 212 318 08 72 or +90 850 488 04 72 and the verification must be obtained from Gulf Sigorta A.Ş.
- • We will send informative messages/ letters to your mobile phone/e-mail address/mail address about your claim file. If require us not to send you that kind of informative messages/letters, appreciate you to send an email to iletisim@gulfsigorta.com.tr
- Turkish Commercial Code Article 1446
- The policy holder shall notify the insurer without delay when s/he becomes aware of the realization of the risk.
- If the failure to make or the delay in making the notification regarding the realization of the risk has caused an increase in the compensation amount or the sum insured to be paid, a reduction shall be made in such compensation amount or sum insured depending on the severity of the fault.
- If the insurer has actually become aware of the realization of the risk previously, it may not benefit from the provision of the second paragraph.
- Please send requested documents to our office which is nearest to you.
- You can submit all kinds of wishes, complaints and suggestions to our Company’ or Republic of Turkey Prime Ministry Undersecretariat of Treasury’ / Insurance Arbitration Commission’ contact informations which are shown as below.
You can forward your complaints to our Company contact information as well as to the Insurance Gen. Directorate of the Ministry of Treasury and Finance (www.sigortacilik.gov.tr) or the Insurance Arbitration Commission (www.sigortatahkim.gov.tr).
Disclosure of Personal Details
Our Company shares necessary personal information belonging to its policyholders with several governmental and professional organizations and authorities, notably with Insurance Information and Supervision Center, as per applicable legislation. Also, personal details of the insured people are disclosed by our Company to domestic and international organization and institutions that we are in cooperation and with affiliates for processing such details or for operational or statistical purposes. Our Company has no legal or penal liability that might arise in connection with such information sharing.
Communication
Commercial Name: GULF SİGORTA A.Ş.
Registration Number: 857584
Place of Registry: İstanbul Ticaret Sicil Müdürlüğü
Corporate Headquarter: Saray Mah. Dr. Adnan Büyükdeniz Cad. No:4/2 Kat:4-5 Akkom Ofis Park Cessas Plaza Ümraniye / İSTANBUL 34768
Corporate Headquarter: Saray Mah. Dr. Adnan Büyükdeniz Cad. No:4/2 Kat:4-5 Akkom Ofis Park Cessas Plaza Ümraniye / İSTANBUL 34768
Web: www.gulfsigorta.com.tr
Customer Call Center: 444 1 244
Phone: 0216 400 2 400
Fax: 0216 575 97 77
| Ankara District Office | İzmir District Office | Adana District Office | Bursa District Office |
| Cinnah Cad. Göreme Sk. Nazmi Bey İş Mrk. No:1 K:3 D:5B Kavaklıdere-Ankara Pbx: 0312 466 67 00 Fax: 0312 466 67 07 | Halit Ziya Bulvarı. Kayhan İş Mrk. No:42 K6 D:601 Alsancak-İzmir Pbx: 0232 425 66 61 Fax: 0232 425 65 99 | Reşatbey Mah. Atatürk Cad. Gen İşmerkezi No:22 Kat:6 D:18 Seyhan-Adana Pbx: 0322 459 41 15 – 17 - 20 Fax: 0322 459 42 28 | Atatürk Cad. No:4 D.204 Eser Emre İş Mrk. K:2 Setbaşı-Bursa Pbx: 0224 224 33 95 Fax: 0224 224 16 64 |
Ticket fare and travel insurance costs are charged to your card by two different processes. Therefore, travel insurance costs are not included in the total ticket price.
You can only buy travel insurance with VISA or MASTERCARD cards. Alternative payment methods and other card types cannot be used in Insurance Sales.
Documents necessary for medical claims resulting from an accident or illness Learn more >>
- Photocopy of policy and ticket.
- Copy of the fully completed and signed declaration form.
- Doctor’s report/discharge summary from the relevant doctor or health establishment, detailing the diagnosis and treatment provided.
- Original invoices from the relevant health establishment.
- If MRI or tomography has been performed, the MRI request form and report showing MRI results.
- Receipts and original prescription for any medicine, or detailed list containing the medicine costs of the insured.
- Photocopy of the insured’s ID and passport with visa (international trips).
The documents above are standard requirements. Additional documents may be requested depending on the type of claim.
Documents necessary for baggage loss/delay claims Learn more >>
- Photocopy of policy and ticket.
- Copy of the fully completed and signed declaration form.
- Proof of receipt given by the relevant airline when the baggage was handed over.
- For baggage loss claims, an official letter which confirms the circumstances must be provided by the airline or company concerned.
- Detailed list of all items contained in the baggage and a written request from the insured person.
- Receipts for items contained in the baggage with extra copies if possible.
- Copy of the travel ticket.
- Document stating whether or not the company concerned will compensate the customer for the baggage loss.
- Lost baggage report.
- Photocopy of the insured’s ID and passport with visa (international trips).
The documents above are standard requirements. Additional documents may be requested depending on the type of claim.
Documents necessary for delayed/canceled/curtailed trip claims Learn more >>
- Photocopy of policy and ticket.
- Copy of the fully completed and signed declaration form
- Travel agreement between the tour firm and the passenger.
- Statement of account showing payments made to the travel firm.
- Cancellation invoice/refund receipt or statement of account from the carrier or travel firm.
- Photocopy of passport pages showing the entrance and exit stamp of the country entered.
- Passenger declaration stating reasons for the curtailed trip.
- In the case of a curtailed trip, a doctor’s note explaining the reason for the insured’s early return due to a medical issue with their recognized partner/mother/father/sibling/child. This should be accompanied by a photocopy of an official document certifying their relationship to the insured.
- If the delay/cancelation is due to illness or death, a health or death report.
The documents above are standard requirements. Additional documents may be requested depending on the type of claim.
Documents necessary for mugging claims Learn more >>
- Photocopy of policy and ticket.
- Copy of the fully completed and signed declaration form
- Written declaration describing events.
- Police report.
- Photocopy of the insured’s ID and passport with visa (international trips).
The documents above are standard requirements. Additional documents may be requested depending on the type of claim.
Documents necessary for agency bankruptcy/professional responsibility claims Learn more >>
- Photocopy of policy and ticket.
- Copy of the fully completed and signed declaration form
- Official document relating to the agency’s bankruptcy.
- Travel agreement between the tour firm and the passenger.
- Statement of account showing payments made to the travel firm.
- Copy of promotional material/brochure about the trip provided by the agency or tour firm.
- Evidence of difficulties experienced on the trip due to the bankruptcy (photographs, collective statements etc.).
The documents above are standard requirements. Additional documents may be requested depending on the type of claim.
Documents necessary for claims concerning repatriation of the deceased Learn more >>
- Photocopy of policy and ticket.
- Copy of the fully completed and signed declaration form
- Photocopy of ID and signed bank details of the person who has paid the deceased’s expenses.
- Death report.
- Death certificate/written authority to bury the corpse.
- Written authority to repatriate the deceased.
- Original copies of invoices for expenses relating to the deceased (casket, transport etc.).
The documents above are standard requirements. Additional documents may be requested depending on the type of claim.
