Traveling with pets

Pets can travel safely and comfortably: For an additional fee paid at the airport, your pets can enjoy discovering new destinations with you.

Reservation and Boarding of the Pets

To transport a live animal on our flights, the reservation must be made and confirmed no later than 6 hours before the flight departure time. Please note: in accordance with aircraft type, there is a capacity limit on the number of animals that can be carried per aircraft. A maximum of two pet cages are accepted for each passenger (except for transfers via the Turkish Cargo unit). However, it should be noted that only one cage is allowed to be transported in the cabin, the other cage will be treated as "AVIH", or both will be transported in the aircraft hold as AVIH. For our rules regarding having more than one pet in a cage, you can review the heading "Pets sharing crates". Exceptionally, we accept only 1 cage per passenger (maximum 2 same species/siblings in the same cage) on flights to the USA from Moldova and Ukraine. Passengers can complete check-in procedures for pets at check-in counters. The passenger’s name, surname, address, telephone number, number of animals and the name of the pet or pets must be available on a label affixed to the cage or container. Have a vaccination card that contains identification information for cats and dogs, and a flight certificate for birds with you. It is important to note that the rabies vaccines listed on the vaccination card must have been given at least 30 days and no more than one (1) year prior to the flight date. Make sure that pets are clean, odorless and calm-looking. Pets that are in poor health and appearance are not accepted for transportation. Please be reminded that transportation of pets is not included in baggage allowance and is subject to additional baggage fees. You can review the heading "Pets with special conditions" for the types of dogs that are prohibited/dangerous to be transported on our Incorporation's flights.

In cases when passengers have provided a medical report prior to the flight stating that they are allergic to animals, pets will be accepted in the cabin according to specific conditions:

• In cases of a passenger with an allergy statement and a passenger with a pet request travelling on the same flight, the request of the passenger who made the first reservation will be confirmed.
• In cases of a passenger with an assistance dog and a passenger with an allergy statement travelling on the same USA flight, assistance dogs always take precedence regardless of reservation order. (Pursuant to US Department of Transportation rules)
• Excluding USA flights and except search & rescue dogs, in cases of a passenger with an assistance dog and a passenger with an allergy statement travelling on the same flight, the order of reservation will be considered.

Pet permitted to be carried within the flight cabin

Cats, dogs and small singing birds (e.g., parakeets, canaries) kept as pets may be transported in the cabin with the passenger. Conditions set below are taken into consideration when pets are brought onboard:

• Passengers traveling with in-cabin pets: The pet must be kept in a carrier that fits underneath the seat in front of the passenger.
• Passengers traveling with their pets in the cabin can only choose from the seats located by the window (except the rows with emergency exit doors or infant stroller apparatus) in order not to prevent an emergency evacuation.
• For our rules on having more than one pet in a cage, you can review the heading “Pets sharing crates”.

Service animals (SVAN)

A service animal is a dog, regardless of breed or type, individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. Only dogs are accepted as service animals for our flights.

Seeing Eye Dogs, Hearing Dogs, Medical Alert Dogs and Rescue Dogs in the SVAN category may accompany the passenger free of charge in the cabin on all routes. Psychiatric Service Dogs may fly for free only on flights between Istanbul and the United States. For connecting flights before and after these routes, the dog may be transported in a crate in the passenger cabin or in the aircraft hold for an additional charge. This fee is calculated according to the baggage concept applied and is collected at the first departure point. Passengers travelling with a Psychiatric Service Dog who have a connecting flight must carry an empty crate with the appropriate dimensions. Carrying an empty crate is not subject to a fee. For passengers arriving from the United States with a connecting flight from Istanbul, the empty crate may be checked in at U.S. airports. The crate will be presented during the boarding of the connecting flight from Istanbul. After placing the dog in its crate, we ensure that it travels in the passenger cabin or in the cargo area of the aircraft in accordance with our rules. Psychiatric Service Dogs arriving in Istanbul from other airports and continuing to the United States may be transported, in the crate, in the passenger cabin or aircraft hold from the first exit points, in accordance with our rules. During the boarding of Istanbul to United States flights, the empty crate will be transported to the aircraft hold.

SVAN dogs must be trained and certified. Please ensure that the dog’s training certificate, vaccination card, pet passport - identification card and all other documents required according to the rules of the destination country are up-to-date and available. If documents are missing, the SVAN may not be permitted on the flight or may be transported, in the crate, in the passenger cabin or depending on the availability of the flight, if it is in a cage, can be transported in the cabin as PETC or in the aircraft hold as AVIH.

A SVAN dog may not be permitted in the cabin or on the flight if it behaves aggressively during check-in and/or boarding; is not well-maintained and clean; exceeds a certain size; causes a safety hazard; and/or if the crew states that the dog may cause interruption of services or may be transported, in the crate, in the passenger cabin or depending on the availability of the flight, if it is in a cage, can be transported in the cabin as PETC or in the aircraft hold as AVIH. Passengers traveling with SVAN in the cabin may select seats that are not located in rows with emergency exit doors or infant stroller apparatus.

On flights other than to the USA and as a condition of permitting service dogs to travel in the cabin, we require passengers travelling with a service dog to provide documentation that the animal will not need to relieve itself, or that the animal can relieve itself in a manner that does not create a health or sanitation issue during the flight. Acceptable documents:

• A written statement issued by a veterinarian
• A written statement describing the procedures implemented by the passenger to prevent the dog from relieving itself
• A signed statement with photographs or other illustrations of the dog’s ability to relieve itself without posing a health or sanitation problem
• A letter of undertaking stating that, should the dog relieve itself accidentally, the affected area will be thoroughly cleaned by the dog’s owner (please bring bags, napkins, wipes, etc.). All damages that may arise during travel are the passenger’s responsibility.

If the SVAN is on the list of animals that are not allowed to enter the country at the destination station, it will not be accepted to the flight.

SVAN dogs must be clean, and wear a vest and/or an identifying harness. Throughout the flight, the dog must be seated in front of the passenger’s feet and the extension of its leash or harness should be attached to the passenger’s belt. It is strictly forbidden for SVAN dogs to sit on passenger seats. When traveling with SVAN dogs, passengers are required to bring a muzzle, in case of barking, bared teeth, etc.

Please note that we may have to change your seat due to safety reasons and the passenger is liable for any damages the SVAN dog might cause.

Transporting pets in the aircraft hold

If the crate exceeds the specified dimensions for the cabin 8 kg, it will be transported in the aircraft hold. To ensure that your pets travel safely in the aircraft hold, the cage you will use must be hard-cased. We do not accept soft-case cage/bag in the aircraft hold.Make sure that the cages are as large as to help your pet travel comfortably, stand on foot, turn around itself, and are suitable for lying position, they get air, are watertight and have a lateral locking system. If you have a waiting period of 4 hours or more, or if your flight time is over 8 hours, please remember to provide food and informative instructions attached to your pet's cage, as well as an automatic drinker for your pet's nutritional or special needs. Please also make sure that a label displaying the pet's information is affixed to the cage.

Pets With Special Conditions

Please ensure that you have all documentation required for your pet by the destination country with you. Otherwise, we will be unable to transport your pet. Please remember that some countries do not allow pets to enter, exit or transit with passengers. In accordance with the rules of the destination country, the valid vaccination card, pet passport - identity card and all other documentation required for service dogs to be accepted on flights must be made available at all times by passengers. We are unable to carry service dogs if these documents are incomplete or missing.

Due to international aviation rules, unfortunately we cannot admit some kinds of pets to flights. We cannot transport the dangerous dog breeds such as Bull Terrier, Staffordshire Bull Terrier, American Pitbull Terrier, American Staffordshire Terrier, Pitbull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro.

Within the frame of CITES-1, the African gray parrot (scientific name: Psittacus Erithacus) is not accepted on our flights.

Pets sharing crates

In the cabin, two animals of the same species, that are used to being together, may be transported in the same crate. It is possible to carry two birds, two cats or two dogs familiar with each other in the same crate, provided that the maximum weight limit of 8 kg is not exceeded.

A maximum of three animals (kitten/puppy) that are 10 to 24 weeks old and born of the same mother may be carried in a single crate in the aircraft hold. Animals of the same species (each weighing maximum 14 kg for dogs and each weighing maximum 10 kg for cats, similarly sized and familiar with each other) may be transported in a single crate. If each animal weighs more than 14 kg (dogs) and 10 kg (cats), each must have their own crate.

In the aircraft hold a maximum of two adult animals of the same species (each weighing maximum 14 kg for dogs and each weighing maximum 10 kg for cats, similarly sized and familiar with each other) may be transported in a single crate in the aircraft hold. If each animal weighs more than 14 kg (dogs) and 10 kg (cats), it must have its own crate.