To avoid health related risks for our other passengers during the flight, we cannot allow certain travelling patients on board due to international flight rules.
Any sick passengers that do not have any contagious diseases or travel restrictions are allowed on board, provided that they can produce a medical report made within 10 days before the flight stating that there is no harm in travelling by aeroplane.
Our passengers with disabilities and temporary limited motion capability are allowed on board either alone or with a companion, depending on their medical condition.
|Situation||Must travel with a companion||Can travel without a companion||Description|
|Sick passenger who can attend to his/her personal needs on his/her own||X||Can travel only with a medical report taken within 10 days before the flight.|
|Passenger with disability who can attend to his/her personal needs||X||No medical report is required|
|Mentally handicapped passenger||X||No medical report is required, all travel documents must be carried by the companion.|
|Visually impaired passenger||X||No medical report is required|
|Hearing-impaired passenger||X||No medical report is required|
|Hearing-impaired and visually impaired passenger||X||No medical report is required|
|Passenger with one broken leg||X||No medical report is required, can travel without a companion after signing a waiver and quittance form**. |
|Passenger who is mobile only with the help of a wheelchair||X||No medical report is required, can travel without a companion after signing a waiver and quittance form**. |
We transfer our passengers who require a stretcher or wheelchair from the aeroplane to the airport and from the airport to aeroplane with the assistance of our attendants. You must request a stretcher or wheelchair via our reservation channels no later than 48 hours before the flight. You can contact our sales offices or call centres for emergency situations.
Additionally, we give priority to our disabled and patient passengers during check-in and passport transactions. There is a special check-in counter in Istanbul Ataturk Airport for such passengers.
Our passengers with diabetes may take their relevant medications without producing a report.
Our passengers with medical conditions other than diabetes who are required to take medication during the flight must keep their prescriptions with them.
You can access the Department of Transportation's regulation via the following channels.
Free phone numbers for passengers with disabilities:
Phone numbers for the US Aviation Consumer Protection Department:
Address of the US Aviation Consumer Protection Department:
C-75, U.S. Dept. of Transportation
1200 New Jersey Ave., SE.
Washington, D.C. 20590
Website of the US Aviation Consumer Protection:
Guide dogs accompanying our disabled passengers will be accepted on board free of charge. However, you must inform our sales offices or call centres about your guide dog request at least 48 hours before the flight. Your guide dog must stay leashed and must remain sitting at your feet at all times during the flight. In addition, you are required to keep all of your guide dog's necessary documents with you, such as a health report, ID, vaccination certificate and other documents required by the destination country.