This contingency plan for lengthy tarmac delays is applicable to flights operated by Turkish Airlines and has been adopted pursuant to the requirements of section 259.4 of the regulations of the U.S. Department of Transportation (DOT).
For all flights, which depart from or arrive at U.S. airports, we will not allow the aircraft to remain on the tarmac for more than 4 hours without an opportunity for passengers to deplane unless the pilot-in-command (PIC) determines there are safety or security reasons that the aircraft cannot leave its position on the tarmac to deplane passengers or Air Traffic Control (ATC) advises the PIC that returning to the gate or another disembarkation point would significantly disrupt airport operations.
We will make reasonable efforts to provide convenient and comfortable service to all customers in the event that a flight is delayed.
In particular, in the event of a tarmac delay, we will,
1) Provide adequate food and potable water no later than two hours following gate departure or flight touch-down if the aircraft remains on the tarmac, unless the PIC determines that safety or security considerations preclude such service.
2) Ensure that lavatory facilities are operable and that adequate medical assistance is available if needed.
3) Notify passengers on the aircraft every 30 minutes regarding the status of the delay, including the reasons for the delay, if known.
4) Provide passengers on the aircraft notification every 30 minutes that they have the opportunity to deplane, if that opportunity exists.
We have committed sufficient resources to implement this plan and we have coordinated this plan with airport authorities (including terminal facility operators, U.S. Customs and Border Protection, and the Transportation Security Administration) at all U.S. airports that we serve including regular civilian diversion airports that are defined by DOT to be a “non-hub” or larger airport.
We will make reasonable efforts to comply with this plan in the event of a diversion to any other U.S. airport.
Pursuant to Turkish Airlines’s Conditions of Carriage, for flights operated on our behalf by other carriers, the applicable contingency plan will be that of the operating carrier.