As a Miles&Smiles member you can use award tickets on flights operated by Turkish Airlines and other Star Alliance member airlines. On the condition that reservations are made and confirmed, Award tickets are valid for round-trip and one-way flights.

Use award tickets to take a holiday and discover new places, or gift them to loved ones. Just as you can have award tickets issued in your own name, you can also have them issued for family and loved ones.

Award ticket types

Under the Miles&Smiles program, award tickets for Turkish Airlines flights can be divided into two groups; "promotion award ticket" and "award ticket".

A defined number of seats will be allocated on our flights for promotion award ticket. If there is space available within this allocation, a reservation can be made. For promotion award ticket, the reservation class is X for Economy Class and I for Business Class. The Miles value of promotion award tickets lower than award tickets.

There is no allocation limit on award tickets. Just as passengers who are traveling with paid tickets, as long there is space on a flight, an award ticket can be issued.* For award tickets, the reservation class is X for Economy Class and I for Business Class. On Turkish Airlines award tickets issued in combination with Star Alliance member airlines, the reservation class will be the reservation class for promotion award tickets. Miles values provided in the Star Alliance award ticket table will apply for award tickets issued in combination.

To get more information, you can review promotion award ticket table, award ticket table and award region table via our page.

*Turkish Airlines reserves the right to limit the use of award tickets and to stop them periodically.

It's easy to fly with an award ticket!

You can issue your award ticket through our website, mobile applications and call center, or through our sales offices by showing a valid ID.

Additional expenses like airport taxes and statutory charges may be charged when award tickets are issued. Please don't forget to provide your credit card information while making a reservation in order to charge these to your credit card. Payment methods other than cash or credit card, such as MCO or vouchers, are not valid. The Miles required for your award ticket will automatically be debited from your Miles&Smiles account. You can see your remaining Miles in your account. Your award ticket should be issued within the option period provided after your reservation has been confirmed. Reservations for award tickets which are not issued will be canceled. You can collect your award ticket from one of our sales offices by presenting a valid photo ID.

Terms and conditions

• The total Miles required for award tickets is equal for adult and child passengers.
• Award tickets can be reissued and refunded within one year from the original ticket issuance date, without any flight date limitation.
• Award tickets cannot be transferred and cannot be combined via any means of payment.
• Miles cannot be earned on journeys made with award tickets or from any other award services.
• Award tickets will be issued as round-trip or one-way tickets.
• Open-jaw (tickets issued as round trip as the return is to a different destination. Example: a round trip award ticket can be an Istanbul – Berlin departure with a return trip from Hamburg - Istanbul.) can only be used once on award tickets.
• Award tickets cannot be issued as open tickets.
• Award ticket reservations must be made and confirmed in the award tickets class.
• Award tickets can be upgraded in all Turkish Airlines flights in exchange of Miles or vouchers.
• On the outbound journey or return journey, an airport cannot feature on a route more than once.
• It may not be possible to use award tickets with partner airlines at certain times of the year. In addition, award tickets may be subject to allocation limits and other restrictions.
• Turkish Airlines reserves the right to make changes to the award ticket tables.

Stopover: If the award ticket is used on Turkish Airlines operated flights, only one stopover is allowed in outbound or return flight.

You can enjoy booking online award ticket on Star Alliance partners!

You can redeem your Miles for your next award ticket at our Star Alliance partners on our website by logging into your Miles&Smiles account, select Miles Transactions section and start flying around the world with your Miles!

As a Miles&Smiles member, you can use your accumulated Miles to plan your next trip by issuing award tickets on Star Alliance member airlines via the “Miles Transactions” page of your Miles&Smiles account on our website. With your Miles, you can fly all around the world with the privilege of Star Alliance member airlines!

For award tickets issued on Star Alliance member airline flights, the reservation class is X for Economy Class, I for Business Class, and O for First Class.

You can also issue combined award tickets with Turkish Airlines and Star Alliance member airlines.

You can review the award ticket values and award region tables on our website.

You can issue your award ticket through our website, call center, or sales offices by presenting a valid ID.

Additional expenses such as airport taxes and statutory charges may arise for award tickets. These charges may be collected by credit card or, where applicable, with the Miles payment option. During the reservation process, you may be required to provide your credit card details according to your selected payment method. Any additional charges can only be paid by cash or credit card, and cannot be paid with MCO* or vouchers*.

The required Miles for your award ticket will be automatically debited from your Miles&Smiles account. You can see your remaining Miles in your account summary.

Your award ticket must be issued within the option period provided after your reservation has been confirmed. Reservations for award tickets that are not issued in time will be canceled. You can also collect your award ticket from our sales offices by presenting a valid ID.

*MCO (Miscellaneous Charges Order): A document representing the remaining value of a previously purchased but unused ticket or service (such as flight cancellation, change, rebooking, or service fee). For example, the value of a canceled flight may be refunded to you as an MCO instead of cash.

*Voucher: Coupons issued for a specific amount or service, which can be used for payments such as tickets, extra baggage, or seat selection.

Terms and Conditions

• The total Miles required for award tickets is the same for adult and child passengers.
• Award tickets can be reissued and refunded within one year from the original ticket issuance date, without any flight date limitation, subject to a transaction fee.
• Award tickets cannot be transferred and cannot be combined via any forms of payment.
• Miles cannot be earned on journeys made with award tickets or from any other award services.
• Award tickets can be issued as round-trip or one-way tickets.
• Only one open-jaw is permitted per award ticket. (Open-jaw: A round-trip ticket where the return journey starts from a different city. Example: Frankfurt–New York outbound, Boston–Frankfurt inbound.)
• Award tickets cannot be issued as open tickets.
• Award ticket reservations must be made and confirmed in the award ticket class.
• An airport cannot appear on a route more than once, either on the outbound or inbound journey.
• It may not be possible to use award tickets with partner airlines at certain times of the year. In addition, award tickets may be subject to allocation limits and other restrictions.
• Turkish Airlines reserves the right to make changes to the award ticket tables.
• If the award ticket is used on Turkish Airlines operated flights, only one stopover is allowed on either outbound or inbound flight.
• Elite Plus complimentary upgrade right is not valid on Star Alliance member airline flights.
• According to Miles&Smiles rules, coupons of an award ticket must be used sequentially. Unused flight segments will be canceled by the reservation system, and the award ticket may need to be reissued for further use.

Turkish Airlines reserves the right to limit or suspend the use of award tickets periodically.

As a Miles&Smiles member, you can use your accumulated Miles to plan your next trip by issuing award tickets on program partner airlines Azul, GOL, and Olympic Air.

For award tickets issued on program partner airline flights, the reservation classes are as follows:
Azul: Economy Class V, Business Class R
GOL: Economy Class X, Premium Economy Class I
Olympic Air: Economy Class X, Business Class I

You can also issue combined award tickets with Turkish Airlines and Miles&Smiles partner airlines.

You can review the award ticket values and award region tables on our website.

You can issue your award ticket through our call center or sales offices by presenting a valid ID.

Additional expenses such as airport taxes and statutory charges may arise for award tickets. These charges may be collected by credit card or, where applicable, with the Miles payment option. During the reservation process, you may be required to provide your credit card details according to your selected payment method. Any additional charges can only be paid by cash or credit card, and cannot be paid with MCO* or vouchers*.

The required Miles for your award ticket will be automatically debited from your Miles&Smiles account. You can see your remaining Miles in your account summary.

Your award ticket must be issued within the option period provided after your reservation has been confirmed. Reservations for award tickets that are not issued in time will be canceled. You can also collect your award ticket from our sales offices by presenting a valid ID.

*MCO (Miscellaneous Charges Order): A document representing the remaining value of a previously purchased but unused ticket or service (such as flight cancellation, change, rebooking, or service fee). For example, the value of a canceled flight may be refunded to you as an MCO instead of cash.
*Voucher: Coupons issued for a specific amount or service, which can be used for payments such as tickets, extra baggage, or seat selection.

Terms and Conditions

• The total Miles required for award tickets is the same for adult and child passengers.
• Award tickets can be reissued and refunded within one year from the original ticket issuance date, without any flight date limitation, subject to a transaction fee.
• Award tickets cannot be transferred and cannot be combined via any forms of payment.
• Miles cannot be earned on journeys made with award tickets or from any other award services.
• Award tickets can be issued as round-trip or one-way tickets.
• Only one open-jaw is permitted per award ticket. (Open-jaw: A round-trip ticket where the return journey starts from a different city. Example: Frankfurt–New York outbound, Boston–Frankfurt inbound.)
• Award tickets cannot be issued as open tickets.
• Award ticket reservations must be made and confirmed in the award ticket class.
• An airport cannot appear on a route more than once, either on the outbound or inbound journey.
• It may not be possible to use award tickets with partner airlines at certain times of the year. In addition, award tickets may be subject to allocation limits and other restrictions.
• Turkish Airlines reserves the right to make changes to the award ticket tables.
• If the award ticket is used on Turkish Airlines operated flights, only one stopover is allowed on either outbound or inbound flight.
• Elite Plus complimentary upgrade right is not valid on program partner airline flights.
• According to Miles&Smiles rules, coupons of an award ticket must be used sequentially. Unused flight segments will be canceled by the reservation system, and the ticket may need to be reissued for further use.

Turkish Airlines reserves the right to limit or suspend the use of award tickets periodically.

• To get more information, you can review promotion award ticket table, award ticket table and award region table via our page.
• Stopovers cannot be made with one-way award tickets. Waiting times between flights must not exceed 24 hours. In cases where waiting times exceed 24 hours, a one-way award ticket cannot be issued.

• On one-way award tickets, the arrival point of each segment must be the same as the departure point of the next segment.
• The departure and arrival points may not be in the same city on domestic routes, and may not be in the same country on international routes.
• If a combined one-way award ticket for Business Class and Economy Class is requested, the required Miles for the higher class will be debuted from the member's account, and a one-way award ticket will be issued. This can only be applied if there is no Miles&Smiles feature available in the chosen flight class. It is not applicable if a Miles&Smiles feature is available in the chosen flight class but no space is available.
• One-way award tickets will be use in accordance with the order of flight legs. Unused flights on a leg will be automatically cancelled by the reservation system. An existing award ticket may need to be reissued to be used.
• On condition that the region and flight class remain the same, route changes can be made to issued one-way award tickets for a fee.
• Within the validity period of the award ticket, reservation alterations including changes to the flight date and time, as well as refund requests, can be made for a fee.
• Miles refunds will not be issued for one-way award tickets which have had any of their flight legs used.
• Other rules which apply to Miles&Smiles award tickets will apply to one-way award tickets.

The rules above will apply in full to award tickets issued via the Turkish Airlines call center and website.

• Changes to award ticket dates or routes may be made within one year from the original ticket issuance date, for an additional fee per transaction, without any flight date limitation.
• TRY 150 is collected in domestic flights and USD 70 is collected in international flights per transaction.
• In case of no-show, reissuing costs TRY 200 in domestic flights and USD 150 in international flights for award tickets.
• On domestic tickets with an international connection, the international change fee will be charged, even if changes are only made to the domestic reservation.

• Unused award tickets and Miles for an upgrade (cabin upgrade) may be refunded to the member’s account for a fee. Refunded Miles will have the same expiration date as when they were first earned. Airport taxes are subject to normal refund procedure.

• The complimentary cabin upgrade right granted to our Elite Plus members only on Turkish Airlines flights can be refunded free of charge.
• In case of reissue or refunds on an upgraded ticket, the upgrade must be returned first, and then transactions can be made in accordance with the refund and reissue conditions of the ticket.
• TRY 150 is collected in domestic flights and USD 70 is collected in international flights per transaction.
• In case of no-show, refunding costs TRY 200 in domestic flights and USD 150 in international flights for Miles refund in award tickets.
• In normal tickets upgraded with Miles, pre-flight cancelation costs TRY 150 per transaction in domestic flights and USD 70 in international flights; while in case of no-show, TRY 200 is collected in domestic flights and USD 150 is collected in international flights per transaction.

• Award ticket changes and Mile refund transactions are made through online channels or the call center.

For award tickets, Miles used for seat fees may be refunded within one year from the ticket issuance date, and the amount paid for taxes may be refunded within two years.