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Formulario de solicitud de reembolso

Puede enviar sus solicitudes de reembolso y transacciones, como el cambio de apellido, a través de este formulario. 

If your flight is prior to 72 hours, please contact us via our call center.

Dear Passengers,

  • Currently, payments can only be made in the currencies listed below through the online feedback channel you are applying for. TRY, USD, EUR, GBP, SEK, CHF, CAD, JPY, DKK, NOK, SAR, AUD, KWD, RON, RUB, ZAR
  • Currently, we cannot make payments through the online feedback channel for the countries listed below. You can find information about the closest sales offices by clicking here. Armenia, Algeria, Belarus, Cuba, Crimea, Sevastopol, Luhansk and Donetsk / Ukraine, Iran, Myanmar (Burma), North Korea, Peru, Russia, Sudan, Syria, Thailand, Turkish Republic of Northern Cyprus, Uruguay, Venezuela