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OUR POLICY

Our safety policy Learn more

In Turkish Airlines, safety is the first priority for our passengers and employees. We, as Turkish Airlines Management, hereby declare that it is our responsibility to develop, employ and continuously improve a safety management system, with the objective of establishing a level of safety performance that meets national and international standards. All levels of management and employees are responsible for maintaining and continuously improving the level of safety.

Our management is committed to:

  • Provide and promote the necessary human and financial resources to support this policy;
  • Define accountabilities and responsibilities for all management and employees with regard to safety management system;
  • Ensure that the employees are competent in concepts of safety by providing regular and ongoing support for safety training and awareness;
  • Foster and encourage a positive safety culture that features flat, just, adaptive, committed, informed, learning, and reporting elements among employees;
  • Encourage employees to report safety issues, hazards and occurrences, which will be handled in a non-punitive manner, except for cases involving reckless behavior, deliberate violations or a history of non-compliance;
  • Ensure safety hazards are identified and risks are managed by appropriate means and risks are minimized to a point that as a low as a reasonably practicable/achievable;
  • Ensure that all relevant safety events are analyzed and investigated, corrective and preventive actions implemented;
  • Follow up with safety related actions and keep track of their effectiveness;
  • Process, routinely review, and aim to continuously improve safety performance indicators;
  • Periodically review safety policies, procedures and practices to ensure compliance with standards, regulations and best practices;
  • Ensure that externally supplied systems and services that impact upon the safety of our operations are aware of this policy and meet appropriate safety standards;
  • Require all employees to familiarize themselves and comply with safety policies and procedures;
  • Operate a Fatigue Risk Management System (FRMS) in accordance with our PL.10.21.003 Fatigue Risk Management Policy.

Our quality policy Learn more

Turkish Airlines hereby declares its Quality Policy to bring its employees, customers, suppliers, affiliates, and all its business partners and shareholders together to meet a common goal for its future, which will be achieved in accordance with national and international legislation and standards as well as the principles of commercial ethics along with the Company's mission and values in domestic and international lines, scheduled and unscheduled commercial passenger and cargo air transportation services, training services design and presentation activities with an approach of Total Quality. 

It complies with the relevant standards, obligatory national and international aviation rules and legal and other conditions within the scope of quality management. It utilizes the appropriate methods and the best possible technology and resources with the participation of all its employees in order to fulfill its purposes and targets. Within the processes, it monitors process performances via adopting the principle of managing with targets and continuously improves its processes. 

Searching for Perfection in Service 

Every level that we have reached in our activities is merely the starting point for a new search for perfection. 

Giving Priority to Safety and Security in All Our Activities with an Awareness of the Value of Life 

Our well-equipped human resources strive for perfection with adequate facilities and advanced technology to ensure flight safety and security. 

Displaying a Customer-Focused Approach 

By taking cultural variety into consideration, efficient service is provided through the accurate assessment of the present and future expectations and needs of our customers. Customer satisfaction, recommendations, and complaints are thoroughly evaluated. 

Creating a Difference Through Our Employees 

Service is provided by our employees, who are aware of their ultimate impact on customer service, who adopt the corporate values, who produce solutions, who share information, who participate in team work and who continuously improve themselves. 

Making Use of Advanced Technology 

Technology that can provide an advantage over our competition is utilized. 

Managing Resources 

Provides all the necessary resources to ensure operational safety, security, and quality at the highest level and uses them appropriately. 

Maintaining a Widespread and Well-Built Flight Network 

Strives to be one of the world’s leading airlines with respect to its flight network, distance and hours, passengers and cargo quantities, aircraft fleet, and range of destinations. 

Sustaining the Global Airline Identity 

The product and services that have been provided and supplied are identified, audited and administered in light of the concept of sustainable quality. 

Being Prominent in the World of Civil Aviation 

An active and conspicuous role is performed in the management, activities and decision-making of national and international civil aviation organizations. 

Acting with Awareness of Social Responsibility 

Full support is given to projects that provide social benefits to education, culture, art, history, the environment, sports, and humanitarian support by providing resources directly or indirectly. 

Collaborating with Our Business Partners 

We work together with our agencies, shareholders, sub-contractors, and other investors for sustainable profits and the worldwide and continuous growth and success of our company in the long term. 

Increasing Efficiency and Productivity 

We aim to reach our targets in all our processes through the use of appropriate resources and at the first attempt. 

Complying with the Quality Management System and Continuously Improving Its Effectiveness 

Opportunities to improve the system are created through continuous review and a quality-focused, systematic, and well-defined approach to our organizational structure and activities.

Our security policy Learn more

Turkish Airlines Corporation hereby declares its Security Policy to ensure security and the constant improvement of operational conditions during the course of its activities. These include passenger transportation, cargo transportation, and training conducted according to national and international regulations and standards.

To Ensure Operational Security

Turkish Airlines Corporation develops and implements and ensures implementation of processes to prevent acts of unlawful interference that may occur on the ground or during flights and establishes security objectives and security performance standards. While implementing these processes, Turkish Airlines provides a periodic policy review to ensure continuing relevance to organizational needs and to the requirements of security performance standards.

Management of Security-Related Activities

Turkish Airlines Corporation ensures a clear statement of the organization's security objectives and the measures taken in order to conform to national and international security regulations. It executes its corporate security management system to provide security to all its activities with constant improvement.

To Determine Security Responsibilities

Turkish Airlines Corporation determines the responsibilities of its employees regarding security-related issues and ensures a commitment to security from senior management as a fundamental priority throughout the organization.

To Identify Security Vulnerabilities and Risks

To ensure that the security measures required for ensuring protection of staff members, passengers, visitors, buildings, facilities/premises, aircrafts of Turkish Airlines Corporation as well as of any cargo, for which Turkish Airlines is liable for carrying, against any and all kinds of sabotage, assaults, hostage-taking and such other similar incidents threating security, are determined by means of risk-based activities. It implements the determined measures and ensures their implementation.

To Provide the Highest Level of Communication

Turkish Airlines Corporation promotes a just culture where the flow of information and communication is carried out objectively between senior management and the employees in order to support all activities in a secure framework. Communication shall be executed in a secure manner, including non-punitive reporting procedures to encourage the reporting of any inadvertent human error.

To Establish and Promote a Corporate Security Culture

Turkish Airlines Corporation ensures that all necessary arrangements are made to establish and promote a “Corporate Security Culture”. It promotes activities to increase security awareness and to make security an integral part of the corporate management system.

Provision of Resources Required to Ensure Security  

Turkish Airlines Corporation ensures the provision of the resources necessary for the successful implementation of the security policy.

Our occupational health and safety policy Learn more

Turkish Airlines adheres to Occupational Health and Safety regulations to in order to bring employees, customers, suppliers, sub-contractors, subsidiaries, all business partners and shareholders together for the same purpose.

Abiding by the Rules

Complies with international aviation regulations along with national, legal and other requirements on Occupational Health and Safety issues.

Considering People while Growing

Prefers equipment and organizations that have the minimum risk level while planning new investments in its field of activity, expanding the fleet, and raising the technological infrastructure level by considering the Occupational Health and Safety of its employees, customers, suppliers, subcontractors and affiliates. The Company Management believes in the importance of working in a safe and healthy environment, and that this is a part of the Company's success.

The Company Management believes in the importance of working in a safe and healthy environment, and that this is a part of the Company's success.

Involvement, Communication and Consultation

Communicates with the employees or the employees’ representatives in the organization through various methods, ensures active involvement and consultation for improvement of the Occupational Health and Safety performance. Realizes activities in order to support the improvement of Occupational Health and Safety culture via increasing the knowledge and awareness of employees regarding Occupational Health and Safety.

Establishes an open dialog with the employees, suppliers, customers, authorities, and all the related parties in and out of the organization on the Occupational Health and Safety for the current and future activities.

Leadership, Commitment and Resource Provision

Shows leadership and commitment regarding consulting with the employees and ensuring the employee involvement in planning, implementation, maintenance, and development of the established Occupational Health and Safety management system. Undertakes provision and existence of the resources necessary for the Occupational Health and Safety management system.

Managing Risks and Opportunities

Detects the Occupational Health and Safety hazards of its activities, develops action plans to eliminate such hazards, mitigate all risks, and manage all opportunities. Performs works to prevent injuries and deterioration of health, ensure the safe and healthy working conditions.

Ensures continuity of work environment monitoring and preventive medicine activities.

Establishes the necessary infrastructure for creating a healthy and safe work environment for the employees, subcontractors and guests.

Determines probable emergencies in working areas and realizes preparation activities for all these scenarios.

Controls that personnel taking part in critical functions are physically and medically fit to undertake their respective tasks.

Applies alcohol and/or psychoactive substance addiction as a selection criterion in human resource employment for tasks involving critical functions, and does not employ persons who are confirmed to be alcohol and/or psychoactive substance addict in order to make no compromises regarding operational security and safety and to minimize the operational risks, with the awareness of human factor in the civil aviation industry.

  • Checks whether employees carrying out tasks involving critical functions are under the influence of alcohol and/or psychoactive substances first routinely before they start their duties and randomly during their duties.
  • Does not allow the employees who are confirmed to be under the influence of alcohol and/or psychoactive substances to be involved in operations, fully complies with the regulations of national and international civil aviation authorities.
  • Supports employees who admit to be alcohol addicts with their treatments provided that they did not violate any rules.

Improving Consistently

Monitors, measures and reviews the Occupational Health and Safety performance in line with its targets, and continuously improves its performance in this area by considering the good practices in the World as well.

Fulfills the requirements of suitable management procedures by reviewing the policy continuously through the Occupational Health and Safety targets and continuous improvement programs.

Training Policy Learn more

Turkish Airlines Inc. declares its Training Policy, which not only contributes to the professional progress of its employees and stakeholders, but also adds value to the organization. It perpetuates customer satisfaction and corporate standing by enhancing the quality of the services offered, and responds to our needs with an approach of excellence since it is scheduled, objective and ever-growing.

Perpetuating Success

Turkish Airlines Inc. recognizes training activity as essential to sustainable success.

The company believes the training, which is specific to the aviation industry and prescribed by national and international regulations, is fundamental to its operation and it is carried out accordingly.

The company acknowledges the role of training in the generalization of quality management, safety, security, and environmental standards; and creates training programs accordingly.

Delivering Internationally-Recognized Training

In order to be able to deliver an internationally-recognized and up-to-date training service, Turkish Airlines develops innovative and ground-breaking training programs to generate knowledge in accordance with globally-accepted criteria.

Turkish Airlines Inc. collaborates with internationally-recognized training organizations and institutions for sustainable profits, steady growth and long-term achievement.

The company makes use of a high standard of infrastructure and cutting-edge equipment, software, and technology during the delivery of training.

Making a Difference with Its Instructors

Turkish Airlines Inc. trains instructors to a level that satisfies all national and international requirements, with expertise in their fields with the aim of conveying their experience and knowledge to a new generation.

Being Innovative and Achieving Through Best Practices

Turkish Airlines Inc. develops innovative and unique practices when compared with regular aviation industry training. The company pursues the best practices in the industry, and develops and implements its own practices through the experience and knowledge it has gained.

Improving the Efficiency and Productivity of Training

Turkish Airlines Inc. measures the extent and degree of training efficiency and productivity at all training stages from planning to delivery by carrying out performance analysis in respect of its purpose; utilizes its resources in the most efficient way by using computer software and technological infrastructure. The company stays abreast of industry advancements in order to increase efficiency and productivity.

Demonstrating a Proactive Approach Compatible with the Changing Aviation Industry Processes

By demonstrating a proactive approach to the aviation sector processes that are renewed in line with national and international developments; Turkish Airlines Inc. supports live distance learning and effective digital training with its existing resources, experience and knowledge. This way, by synthesizing in-class and online education models; it maintains the advantage of in-class training that is carried out in direct interaction with experienced instructors. It uses all means possible which will facilitate access to education and provides this to its employees and stakeholders.

Delivering Customer Satisfaction-Oriented Training

Turkish Airlines Inc. pays attention to the expectations, proposals and complaints of its customers at every stage of training, measures and assesses the satisfaction of the customers, and makes changes and improvements where necessary.

Contributing to Employee Development

Turkish Airlines Inc. believes that its employees constitute its most worthy asset. The company sees training as an opportunity to increase their motivation and makes efforts to utilize this motivation in the best way possible. Turkish Airlines enables personal and professional improvement and the progress of its personnel by means of training delivered in house and received externally in accordance with its targets and strategies.

Ensuring Continuous Improvement of Training

Turkish Airlines Inc. aims to continuously improve its training process through the feedback received from its customers, as well as through its own experience, to keep up with changes to and progression of training requirements in the aviation industry.

Our environmental policy Learn more

Turkish Airlines hereby declares its Environmental Policy covering the design and presentation of the scheduled and unscheduled passenger and cargo commercial flight operations and in-flight services in domestic and international lines, its corporate complexes within the borders of Turkish Republic as well as the office activities in those complexes, and the training services in order to bring all its related parties together around a common goal.

Abiding by the Rules 

It complies with the aviation regulations along with the other legal and other requirements on the environmental issues that it is liable to comply with and undertakes to comply with voluntarily; it aims to extend beyond compliance with laws by the projects, applications, and initiatives it supports and plays an active role.

Managing the Environmental Aspects 

It detects the environmental aspects and environmental impacts of all its activities, products, and services, and develops action plans to prevent, decrease and, if possible, eliminate all negative environmental impacts at source throughout its life cycle. It applies improvement-oriented management systems and methods to keep significant environmental aspects under control.

Minimizing Adverse Environmental Impacts 

It gives top priority to protection of environment while carrying out all its activities, products and services.

It supports the fuel efficiency initiatives to decrease and eliminate the factors that may worsen the climate change. It monitors and reports the greenhouse emissions regularly, and shares the results with all its stakeholders. It takes the necessary measures and sets goals to decrease its emissions, and develops action plans to attain these goals, and monitors the status of such actions regularly

It develops projects based on Zero Waste principle and waste management hierarchy in the waste management practices.

Considering the environmental impacts of its products and services, it supports the sustainable products and services, and gives priority to preferring such products and services whenever possible.

It acts being aware of its impact on the local pollution. It takes measures against noise pollution, water emission, odor emission, and waste generation. It places importance on protection of the ecosystem and biological diversity.

Decreasing the Consumption of Natural Resources

It uses the natural resources effectively and efficiently in line with the sustainability principle.

It ensures the creation of the infrastructure required to increase the resource and energy efficiency and decrease their consumption, and supports the projects and applications developed to that end.

Considering People and the Environment while Growing 

It adopts the sustainable growth strategies to leave a better world to the next generations while extending all its activities, products, and services and planning its new investments.

It targets to decrease its emissions and noise level with its next generation environment-friendly aircraft that increases fuel efficiency by modernizing its fleet.

It places importance on protection of the natural ecosystems and biological diversity.

Developing along with Stakeholders 

It works to increase the environmental awareness of its own employees. It shares its good environmental practices with all its stakeholders; popularizes them; and encourages its stakeholders to participate through multidirectional communication

Improving Consistently 

It measures its environmental performance regularly against the performance criteria it has determined, monitors its development, and shares it with all its related parties through the Sustainability Report it publishes annually.

It evaluates the feedbacks coming from the national and international rating agencies, its employees from all levels of its organization, and all its related parties, considers every possible feedback, and takes actions to improve its Environmental Management System consistently.

It reviews the Environmental Policy periodically, updates it when necessary, and shares it with its related parties.

Our customer satisfaction policy Learn more

As Turkish Airlines we lend ear to our customers without any economic expectation by providing communication opportunities through which our customers can deliver their expectations, complaints, suggestions and satisfaction in passenger transportation activity that we perform with a customer-oriented approach. We implement compensation methods to ensure customer satisfaction as well as evaluate feedbacks of our customers and produce solutions by considering national and international legal requirements, legislative requirements, civil aviation rules and documented information of the Company. 

We assess and manage the processes for understanding, identifying, analyzing, directing, providing solutions and notifying results to customers in the most accurate manner about customer complaints related to our operations with a customer-oriented approach in accordance with the principles of transparency, accessibility, responsiveness, objectivity, confidentiality and accountability, as well as we utilize such and information to ensure our continuous improvement. 

In accordance with the expectations and requirements of our customers, we continuously improve our processes by using the feedbacks received particularly from our customers and employees, as well as from all of our stakeholders and by providing all necessary resources to improve our products and services.

Energy Policy Learn more

As Turkish Airlines Incorporation, we adopt the principles of using energy with the maximum efficiency, reducing the use of natural resources, and sustainable development. In this context, Turkish Airlines declares its Energy Policy in order to bring together its employees, customers, suppliers, sub-employers, affiliates, all business partners and shareholders for the same purpose. 

Obeying Legal Legislation and Requirements 

It obeys the national and international legal legislations and requirements related to energy use, consumption, and efficiency; it carries out our activities by obtaining all information and resources necessary for an energy management system targeting continuous development in line with our goals and targets. 

Managing the Resources 

It provides the human, technology, infrastructure, finance, etc. resources required for Energy Efficiency and reduction of the use of Natural Resources, and gives priority to energy efficiency in the investments and operations planned for the future. 

Following Technology 

It purchases the energy-efficient products and services and prefers designs that contribute to improvement of the energy performance and follows efficient technologies in all processes. 

Developing Continuously 

It works to improve our energy performance continuously. 

Performance Monitoring 

It continuously reviews our performances by monitoring our goals and targets set in compliance with our policy with the Energy Performance Indicators. 

Bequeathing a Habitable World for Future Generations 

It carries out projects increasing the energy efficiency to decrease the greenhouse emissions arising from our operations, and aims to increase the use of the renewable energy resources. Developing along with Stakeholders It carries out works to raise energy efficiency awareness of our employees and society by establishing an effective communication with all our stakeholders.

Developing along with Stakeholders 

It carries out works to raise energy efficiency awareness of our employees and society by establishing an effective communication with all our stakeholders.

Sustainability Policy Learn more

Turkish Airlines declares the Sustainability Policy based on the sustainability strategy to unite its employees, customers, providers, affiliates, all business partners, and shareholders around the same goal for its future. 

Our Company’s Sustainability Policy is based on our sustainability strategy and the priority issues determined considering our stakeholders’ expectations. 

Adoption of Corporate Management Culture 

Adopting the Corporate Management Principles as its corporate culture, Turkish Airlines complies with the national legal requirements, other national and international requirements, and the aviation sector regulations, with which it is liable to comply, and develops methods going beyond the national and international rules where applicable. 

It works to detect the risks that may jeopardize the continuity of all its activities, products, and services as well as the opportunities that may support its development in advance, to determine the correct actions for the detected risks and opportunities, to implement such actions, and to manage the risks and opportunities. 

Climate Change Combat 

Turkish Airlines is fully aware of the impact of the aviation industry on the climate change. Therefore, it acts being aware of the importance of the works carried out to decrease the carbon footprint. 

It supports the fuel efficiency initiatives and takes measures to decrease the greenhouse gas emissions to decrease and eliminate the factors that may worsen the climate change. It supports the sustainable biofuel research and development works. 

Considering People and the Environment while Growing 

It acts with an awareness of the fact that the resources in the world are not infinite and the responsibility of leaving a carefully protected environment for the future. 

It takes preventive measures against noise pollution and wastes. It minimizes wastes by giving priority to the use of sustainable products with the life cycle understanding and support to recycling. It motivates its providers and affiliates accordingly. 

It places importance on protection of the natural ecosystems and biological diversity. 

Adding Value to Stakeholders 

Turkish Airlines provides all its customers with the highest possible standards to ensure flight safety and security, and designs, implements, and audits all its processes with the same care so that these standards can be applied in a sustainable manner. 

It monitors the customer satisfaction continuously, measures it periodically, and carries out the works, designs and implements the projects required to increase the customer satisfaction. 

It monitors its employees loyalty and satisfaction continuously by making periodic measurements, and offers a better Employee Experience by developing projects to increase their satisfaction. 

It offers its employees the latest human resources and sector practices that will make contributions to the corporate culture. It keeps its employees’ health and motivations at the top level and invests in their personal and professional developments. 

It protects the confidentiality, integrity, and accessibility of information under the national and international legal requirements, and develops projects to ensure the security of the information that belongs to all its stakeholders. 

Improving the Balance between Female and Male Employees 

It creates equal opportunity in the human resources selection and evaluation processes. It aims to increase the women’s employment rate in operational and governance areas. It carries out works to make contributions to improvement of the gender balance at each level in the aviation sector, and supports the relevant national and international projects. 

Adding Value to Society 

It respects the universal human rights and complies with the laws and regulations in force in every country it operates. 

It respects the cultures, traditions, histories, values, and social norms of the societies in which it operates, and considers the expectations of all concerned parties. 

It acts being aware of that its corporate social responsibility is universal at all stations where it performs a flight, and supports the social responsibility projects at these stations. 

Compliance with the Code of Conduct Principles 

It defines the policies, principles, and rules all its employees and managers are liable to comply with. 

The acquisitions it has gained through ethical conducts and the fight against corruption serve the purpose of becoming the identity and course of conduct of Turkish Airlines employees in the long run. 

Sustainable Growth and Profitability 

It aims to create value for everybody living in the society and adopts the sustainable growth strategies to leave a better world to the next generations while extending all its activities, products, and services. 

With its wide connection network, it supports the local economic and social developments in the regions it flies to. 

Support to Innovation 

It targets to decrease its emissions and noise level by increasing its fuel efficiency through the next generation environment-friendly aircraft by modernizing its fleet. 

It follows the technological developments continuously and supports the innovative projects. 

Continuous Improvement 

It monitors and measures the development of its sustainability performance. It reviews its practices and Sustainability Policy in line with the performance results, and updates and shares the same with the concerning parties when necessary. 

It works to improve its sustainability performance continuously. 

It develops its sustainability strategy continuously in line with the expectations and interests of the stakeholders.

Information Security Policy Learn more

Turkish Airlines is a leading airline in Europe that is active on a global scale and preferred for its flight safety, reliability, product range, service quality and competitive position in the civil aviation sector.

Turkish Airlines hereby announces its Information Security Policy to ensure the security of any information assets (electronic records, video records, pictures, printed documents, verbal information, etc.) they own or are obligated by national and international laws, regulations, contracts, standards and ethics to protect and to destroy or anonymize such information when necessary.

This policy applies to all Turkish Airlines departments using the Turkish Airlines information processing systems, users with access to the Turkish Airlines information processing systems as a third party and the service, software or hardware providers that give technical support to the Turkish Airlines information processing systems.

The parties in this scope are required to comply with the rules and requirements specified in the documents, in which there are also sanctions, created for the purpose of managing the relations between Turkish Airlines and its employees and stakeholders.

According to the Turkish Airlines Information Security Policy;

  • Confidentiality, integrity and accessibility are the principles for information security in the processing, transmission and storing of information.
  • All Turkish Airlines employees and stakeholders protect the information that has been assigned to them and their access information according to the written rules and commitments and when it becomes necessary to share the information they act according to the Turkish Airlines policies.
  • Neither onsite nor remote access is given for any facility, resource and information that a direct right has not been assigned. Access authority is checked and tested when necessary or periodically, and rearranged when necessary.
  • All of the Turkish Airlines information systems are securely monitored, recorded and subjected to tests when necessary by Turkish Airlines, in compliance with legal regulations. • Suitable cryptographic methods are used when transmitting and storing all critical information that is required to be protected by law or carries a risk for Turkish Airlines.
  • Turkish Airlines has developed the Information Security Management System with a systematic risk approach methodology. Each type of information asset is classified by the specified methodology, subjected to a risk analysis and controls are applied to minimize any risks to an acceptable level.
  • The management of all access authority and any processes that are carried out on these information assets are realized with consideration for the class value and risk value.
  • All information security violations (real or suspected) are reported to the Turkish Airlines Cyber Incident Management Team (CIMT). The Turkish Airlines CIMT will respond to all incidents that are reported.
  • All Turkish Airlines employees act on a “need to know” principle and provide a written commitment to comply with confidentiality rules.
  • Turkish Airlines ensures the security of information and access in relations with third parties through written contracts and commitments obtained from third parties. 
  • The Turkish Airlines Information Security Policy and Information Security Management System are reviewed periodically in Compliance Review Board meetings and are revised in the framework of a constant improvement principle.

Original is signed.

Bilal EKŞİ

CEO and President

Approval Date: 08.06.2017

Entry into Force: This policy shall enter into force on the first business day following the date of approval.

Our Human Rights and Employee Rights Policy Learn more

As Turkish Airlines (“Company”) that is the flag carrier of the Republic of Turkey, we undertake to respect the human rights and to operate in compliance with the international principles, standards specified in the Universal Declaration of Human Rights, the International Labor Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work, the United Nations Global Compact, the United Nations Guiding Principles on Business and Human Rights, the United Nations Women's Empowerment Principles (WEPs), the Worst Forms of Child Labor Convention (ILO/No.182), and the national legislation in all our operations, particularly in the scheduled, unscheduled commercial passenger and cargo air transportation services on domestic and international lines, and training services. The purpose of the Human Rights and Employee Rights Policy (“Policy”) is to create a guide that reflects our Company’s approach to and standards for the human rights, thus emphasizing the importance it attaches to the human rights and employee rights. Our commitment to operate by respecting the human rights covers all our internal and external stakeholders including employees, customers, suppliers, contractors, and business partners. Our Company expects that the relevant persons, institutions, or organizations to act in compliance with this Policy, and takes the necessary steps to ensure that.

BASIC PRINCIPLES

RESPECTING HUMAN RIGHTS

Human rights are the fundamental rights and freedoms inherent to all human beings, regardless of race, nationality, ethnicity, religion, language, sex, and dissent. In all our activity areas, the health, safety, respectability, and wellness of our employees, customers, business partners, suppliers, contractors, and everybody who may be affected by our activities constitute our top priority.

We ensure with the Code of Ethics Manual (“Code of Ethics”) that our employees act in compliance with the laws, ethical values, social norms, and by respecting humans, and allow them to report, safely and confidentially, any act violating our corporate principles on discrimination, bribery, conflict of interests, and code of conduct through the Ethics Helpline reporting system.

DIVERSITY and EQUAL OPPORTUNITY

As the Company, we always observe the equal opportunity principle in our activity area composed of numerous different countries and cultures, and we never discriminate against anybody on the basis of race, skin color, sex, ethnicity, nationality, language, religion, physical appearance, age, economic conditions, and familial status. In our Company, we contribute to creation and preservation of a fair environment of trust in which the persons’ private lives are respected and the constructive and different ideas are be expressed freely. Beyond our physical environment, this environment includes how we communicate with each other and how we treat each other. Therefore, we emphasize our diversity that is one of our corporate culture values with the motto “We are Different Together”. Our Company cares about and encourages women’s participation in working life. We support women’s employment with our female employee rate of 46% as of 2022.

FORCED LABOR, MODERN SLAVERY, HUMAN TRAFFICKING

Under the roof of our Company, no one may be forced to work without their own consent and by preventing them from exercising their legal rights. In our Company, all rights of any employee are guaranteed by us. As the whole corporation, we are against any practices in violation of human rights such as illegal employment of immigrants, employment of foreign national personnel who do not have proper work permit, indentured servitude, and forced labor including any kind of human trafficking.

BULLYING and HARASSMENT

All our Company’s employees deserve to be treated with respect and dignity. Our company is against any and all kinds of bullying and harassment regardless verbal, written, physical, or visual. We never tolerate that our employees’ inviolability is violated in any manner through physical, sexual, psychological and/or emotional harassment in the workplace or anywhere they work, that they are abused or intimidated. Our employees are encouraged to report bullying and harassment incidents. Our managers act in compliance with the said policy of our Company.

CHILD LABOR

As the Company, we are aware of the importance of ensuring the intellectual, physical, and psychological health of all the world’s children. We act in compliance with the national and international laws and other requirements, the International Labor Organization (ILO) Minimum Age Convention 1973 in particular, on the use of child labor, and we never use child labor in any one of our activities.

WORKING CONDITIONS and WORK-PRIVATE LIFE BALANCE

It is one of our priorities to offer humane working conditions and establish and maintain a healthy work-private life balance in all countries where we operate. Therefore, the work order, the rights to leave, and the working and resting periods have been determined and put under protection through the local legal regulations in the countries where we operate, the collective labor agreement (“Collective Labor Agreement”) in force, and our Company’s Human Resources Procedure.

REMUNERATION

Our remuneration policy is determined competitively in compliance with the local legal regulations, the industry, the labor market, and the requirements of the collective labor agreements in force within the framework of the internal and external factors. Full compliance with the legal regulations is observed in the payments such as wage, fringe benefits, and overtime. The process followed in remuneration of employees is determined through the Collective Labor Agreement and the Board of Directors Decisions, and shared with all our employees.

TRAINING and DEVELOPMENT OPPORTUNITIES

We target to ensure the satisfaction of our employees who are the basic driving force behind our success by giving them opportunity to develop their professional knowledge, skills, and talents. We support our employees in revealing their potentials, improving their performances, and developing themselves in their own areas of interest through the working environment, virtual/classroom trainings, personal development opportunities, social opportunities, career opportunities we offer, and the certified trainings we organize jointly with domestic and foreign institutions.

FREEDOM OF ORGANIZATION and COLLECTIVE BARGAINING RIGHT

We respect our employees’ rights to union membership and collective bargaining. The purpose of the Collective Labor Agreement signed between our Company and the authorized union is the protection and improvement of the employees’ remuneration, social and personal rights.

PROTECTION OF PERSONAL DATA

Our Company is aware of the fact that the confidentiality of personal data is important. Our Company takes the necessary measures in compliance with the principles, rules, and procedures prescribed in the national and international personal data protection legislations it is subject to, the Personal Data Protection Law Number 6698 in particular, and including the European Union General Data Protection Regulation. It acts in accordance with Turkish Airlines Inc. Information Security Policy and the other relevant principles, and fulfills its responsibilities in this area. With the TS ISO/IEC 27001 Information Security Management System it applies, our Company keeps the information of its customers, suppliers, contractors, employees, candidate employees, and all its business partners confidential, secures the same, and destroys and anonymizes the same when necessary within the framework of the national and international laws, legislations, and conventions. We let our employees and customers know the information security policies and procedures we prepare for our employees and customers, and raise their awareness through our announcements and trainings. We avoid any attempts that may constitute a crime or violation of a right in any one of our Company’s activities, and expect the employees to exercise the same diligence. Besides, we guarantee our passengers’ rights within the framework of the standards of our management system and the civil aviation regulations.

SAFE and HEALTHY WORKPLACE

The safety and health of our employees and the persons who are in our Company's working areas is more important than anything. In order to provide a safe and healthy workplace through our policy, we pursue full compliance with the occupational health and safety laws, regulations in force, the in-house procedures, and all the other legislations. We identify and eliminate the potential accident, injury, and health problem risks by communicating with our employees.

ENVIRONMENTAL CONSCIOUSNESS

We act by protecting the environment in all works within our area of activity to bequeath a livable world to future generations. We support the fuel efficiency initiatives and take measures decreasing the greenhouse gas emissions and preventing noise pollution and waste formation to decrease and eliminate the factors that may worsen the climate change. We target to minimize our emissions to air, water, and soil as well as our wastes through energy-saving and environment-friendly technologies by using our resources efficiently. In this context, we train our employees to raise their awareness.

IMPLEMENTATION PRINCIPLES

Our Company and all its internal and external stakeholders including its employees, customers, suppliers, contractors, and business partners are responsible for following this Policy, and our Company is also responsible for implementing and supporting its relevant procedures and checks in compliance with the requirements of this Policy. The principles specified herein are based on the Code of Ethics Manual (“Code of Ethics”). Both the applicable law and the all the internal and external stakeholders mentioned above must comply with the principles of the Code of Ethics Manual (“Code of Ethics”) in full. In the event that any provision of the contracts made with the third parties conflicts with the principles of this Policy and/or the Code of Ethics Manual (“Code of Ethics”), the principles of this Policy and/or the Code of Ethics Manual (“Code of Ethics”) shall apply.

In case of any conflict between the legislations applicable in the countries we operate and this Policy in terms of the laws, traditions, and practices, the questions on the matter or any potential violation of this Policy must be reported and consulted with their manager or the Office of Chief Human Resources Officer by the employee immediately. Besides, the employee may report the same by sending an e-mail to tkethics@kpmg.com.tr as well. For the anonymous reports, an application can be made to the Ethics Helpline through tkethics.com. In case of the third party violations, such violations can be reported through the contact person or the Company’s ethical violation reporting channel tkethics@kpmg.com.tr.

Any violation of this Policy by an employee may cause disciplinary penalty including also the discharge penalty. In case of violation by any third party who must act in compliance with this Policy, the validity of the contract between that third party and our Company is reconsidered.