We are cancelling the requirement to submit related documents in each flight for discounts provided to our passengers with disability. Our passengers with disability, activating their Miles&Smiles membership by submitting a “proof of disability” document only once, will now benefit from a 20% discount in domestic flights and a 25% discount for international flights departing from Türkiye without the need to present any further documents.
When our passengers with disability become Miles&Smiles members with submitting one of the following documents, no further documents will be required from them.
Passengers with disabilities can purchase plane tickets with their disability documents at our sales offices or contracted travel agencies in Türkiye. After completing their Miles&Smiles membership, passengers can also have their disability discounted tickets arranged at any time through the call center, website or mobile application by filling out the feedback form.
To benefit from this discount, our passengers are required to get approval after completing their Miles&Smiles membership, either by using the feedback form on our website or by applying to our sales offices with their disability documents.
Our passengers only need to bring their disability documents to our sales offices or contracted travel agencies to get discounted tickets.
Passengers who wish to purchase tickets from our call center must fill out the feedback form and upload their disability documents to the system after they become Miles&Smiles members.
Proof of disability document must be uploaded in “Your File” section.
Terms and Conditions
For detailed information regarding transportation of passengers with disability, you can visit our passengers with a medical condition or disability page.
Companion passenger discount
Discounted tickets can also be issued for the companions of our passengers with disability provided that they travel together. In order to benefit from discount, the companion card given to passenger with disability by the Ministry of Family and Social Policy or proof of disability document demonstrating the “right to have a companion” must be submitted to our sales offices.
Our efforts to cancel the requirement for our companion passengers to present related documents continue.