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    The most enjoyable surprise: Stopover in Istanbul

    The Stopover in Istanbul program offers our passengers the opportunity to explore the city. Passengers who are connecting via Istanbul Airport can enrich their travels by discovering the city’s history and cultural life with Stopover in Istanbul – and enjoy free accommodation in partner hotels!

    Who is eligible?

    Within the scope of the Stopover in Istanbul program, our passengers with a connection period of at least 20 hours can stay free of charge and accumulate unforgettable memories in Istanbul, which stands out with its historical and cultural heritage. The voucher required for the stay are issued after the application is complete.

    How to apply?

    At least 72 hours before their first flight, passengers can make a reservation by sending their name-surname, reservation code (PNR) and ticket number, desired accommodation dates, preferred room type, telephone number and e-mail address information to the e-mail address corresponding to their country of departure in the table below or via the booker above with the PNR and surname information.

    What does it offer?

    While staying in Stopover in Istanbul-contracted hotels, our passengers can explore the city’s historical and cultural structure and enjoy activities specific to Istanbul. Economy Class passengers may stay one night in a 4-star hotel and Business Class passengers may stay two nights in a 5-star hotel free of charge.


    Who is eligible?

    Within the scope of the Stopover in Istanbul program, our passengers with a connection period of at least 20 hours can stay free of charge and accumulate unforgettable memories in Istanbul, which stands out with its historical and cultural heritage. The voucher required for the stay are issued after the application is complete.

    How to apply?

    At least 72 hours before their first flight, passengers can make a reservation by sending their name-surname, reservation code (PNR) and ticket number, desired accommodation dates, preferred room type, telephone number and e-mail address information to the e-mail address corresponding to their country of departure in the table below or via the booker above with the PNR and surname information.

    What does it offer?

    While staying in Stopover in Istanbul-contracted hotels, our passengers can explore the city’s historical and cultural structure and enjoy activities specific to Istanbul. Economy Class passengers may stay one night in a 4-star hotel and Business Class passengers may stay two nights in a 5-star hotel free of charge.

    The table below, which is organized according to the country of first departure, contains the contact information required to make your hotel reservation.

    Stopover departure & destination points and contact information in Istanbul More information

    Exit country Arrival points E-mail Telephone
    United States of America All international destinations freehotelusa@thy.com  -
    Argentina United Arab Emirates, Lebanon, Azerbaijan, Serbia, Slovenia, Romania, Bulgaria, Bosnia and Herzegovina, Russia, China, Hong Kong, Indonesia, India, Philippines, South Korea, Singapore, Thailand, Vietnam, Maldives, Seychelles, Mauritius, Qatar freehotelargentina@thy.com +54 11 5032 8796
    Australia Balkans, Europe, Turkey, Middle East freehotelaustralia@thy.com +61 2 9255 9900
    Azerbaijan Americas Region (USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina and Brazil), Asia and Far East, Africa, Russia, Ukraine, Saudi Arabia, United Arab Emirates, Israel, London, Norway, Sweden, Denmark, Finland, Frankfurt, Barcelona, Estonia, Latvia, Lithuania, Qatar freehotelazerbaijan@thy.com +994 12 404 10 51
    Bangladesh USA, Canada, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden , Switzerland, UK UK, Ireland, Qatar freehotelbangladesh@thy.com +88 09614111555
    Belarus Asia-Far East, North Africa, Sub-Saharan Africa, Southern Europe, Americas, Middle East freehotelbelarus@thy.com +375 17 3272555
    United Kingdom Asia, Far East, Africa, Middle East freehoteluk@thy.com +44 207 471 6623
    Brazil Lebanon, Israel, United Arab Emirates, Japan, India, China, Jordan, Egypt, Greece, Italy, France, Portugal, Croatia, Sarajevo, Tanzania, Kenya, Maldives, Seychelles, South Africa, Uzbekistan, Azerbaijan, Russia, Qatar freehotelbrazil@thy.com +55 11 3371 9600
    Algeria Americas Region, Asia-Far East, Middle East freehotelalgeria@thy.com +21 366 907 8308
    China (PVG, XIY, CAN, PEK) Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), Europe, Africa, Middle East freehotelchina@thy.com +86 10 6465 1867
    Denmark Americas Region, Asia-Far East, Africa, Eastern Europe, Balkans, Middle East freehoteldenmark@thy.com +45 33 38 0849
    Estonia Asia & Far East and East Africa, Southern Europe, Americas Region, Eastern Europe, Middle East freehotelestonia@thy.com +372 623 1111
    Ethiopia USA, Canada, Amsterdam, Moscow, Geneva, Stockholm, Qatar freehotelethiopia@thy.com +251 11 662 7781
    Morocco Middle East, Saudi Arabia (Hajj and Umrah), Asia and Far East, Eastern Europe and the Balkans, Sub-Saharan Africa, Sudan, Egypt, Greece, France, Malta, Belarus, Russia, Switzerland, Czech Republic, Hungary, Austria, Sweden, Norway, Cuba, Turkish Republic of Northern Cyprus, Qatar freehotelmorocco@thy.com +212 522 640 507
    Ivory Coast Europe, Americas Region, Asia-Far East, Beirut, Israel, Medina, Qatar freehotelivorycoast@thy.com +225 88 37 31 08
    Finland Americas Region, Asia-Far East, Africa, Eastern Europe, Balkans, Middle East freehotelfinland@thy.com +358 9 774 518 15
    Ghana Europe, Americas Region, Asia-Far East, Beirut, Israel, Qatar freehotelghana@thy.com +233 302 73 45 60
    South Africa Asia-Far East, Americas Region, United Kingdom, Ireland, Europe, Saudi Arabia (Hajj, Umrah), North Africa, Middle East freehotelsouthafrica@thy.com +27 21 936 3448
    South Korea Sao Paulo, Kahire, Atina, Kiev, Cezayir, Tunus, Bologna, Tiflis, Fas, Bükreş, Tahran, Ljubljana, Bakü, İsrail, Macaristan, Almanya, Milano, İspanya, Avusturya, Bulgaristan, Norveç, Çek Cumhuriyeti, İsviçre, Hırvatistan, Danimarka, Madrid, Akra, Libreville, Abidjan freehotelkorea@thy.com +82 2 1800 8490
    India Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), Europe, Middle East freehotelindia@thy.com + 91 124 4193000
    Iran Americas Region, Asia-Far East, Eastern Europe, Northern Europe, Balkans, United Kingdom, Africa, Austria, France, Germany, Hungary, Italy, Netherlands, Spain, Qatar freehoteliran@thy.com +98 21 235 46
    Ireland Asia, Far East, Africa, Middle East freehotelireland@thy.com +353 1 844 79 20
    Spain Asia-Far East, Eastern Europe, Balkans, Northern Europe, Sub-Saharan Africa, Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), United Kingdom, North Africa, Greece, Middle East freehotelspain@thy.com +34 91 758 23 35
    Sweden Americas Region, Asia-Far East, Africa, Eastern Europe, Balkans, Middle East freehotelsweden@thy.com +46 8 120 95 103
    Italy Americas Region, China, Malaysia, India, Thailand, Japan, Russia, United Arab Emirates, Israel, Egypt, Oman, Lebanon, Sri Lanka, South Africa, Jordan, South Korea, Qatar freehotelitaly@thy.com +39 02 36563813
    Japan Europe, Africa, Middle East freehoteljapan@thy.com +81 3 3435 0421
    Canada Eastern Europe and the Balkans, Asia-Far East, Sub-Saharan Africa, Egypt, Russia, Middle East freehotelcanada@thy.com +1 416 260 4880
    Qatar Europe, Balkans, North Africa, Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), Turkish Republic of Northern Cyprus, Mauritania, Ghana, Ethiopia freehotelqatar@thy.com +974 3030 4712
    Kazakhstan Americas Region, South Africa, Bulgaria, Montenegro, Georgia, Azerbaijan, Moscow, St. Petersburg, Belarus, Turkmenistan, Egypt, Greece, Kyiv, Thailand, Hong Kong, India, United Kingdom, Ireland, Schengen Countries, Tel Aviv, Dubai, Bahrain, Qatar freehotelkazakhstan@thy.com +7727 250 6219
    Kenya Cairo, Tel Aviv, Munich, Berlin, Rome, Paris, Milan, Madrid, Athens, Manchester, Qatar freehotelkenya@thy.com '+254 203 893 656
    Colombia Jordan, Bahrain, India, Egypt, China, Hong Kong, Thailand, Indonesia, South Africa, Kenya, Mauritius, Maldives, Singapore, Japan, South Korea, Uzbekistan, Russia, Slovenia, Bulgaria, Croatia, Bosnia and Herzegovina, Qatar freehotelcolombia@thy.com +57 6017562067
    Kuwait America Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), Europe, Balkans, Asian Far East, Africa, Turkish Republic of Northern Cyprus, Middle East freehotelkuwait@thy.com +965 18 849 18
    Latvia Asia and Far East, Africa, Americas Region (USA, Canada, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Mexico) and Southern Europe, Eastern Europe, Balkans, Middle East freehotellatvia@thy.com +371 673 59441
    Lithuania Asia and Far East, Americas Region (USA, Canada, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Mexico), Southern Europe, Africa, Georgia, Middle East freehotellithuania@thy.com +370 521 90 725
    Malaysia Europe, Africa, Americas, Middle East freehotelmalaysia@thy.com +60 3 2164 0849
    Mexico Africa, Spain, China, United Arab Emirates, Jordan, Lebanon, Iran, Russia, Israel, Greece, Italy, Qatar freehotelmexico@thy.com +52 55 9180 8476
    Nepal Americas (USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil), Spain, England, Italy, France, Germany, Ireland, Croatia, Scotland, Switzerland, Sweden, Finland, Portugal, Malta, Czech Republic , Russia, Poland, South Africa, Kenya, Tanzania, Tunisia, Qatar freehotelnepal@thy.com +977 1 4438 363
    Nigeria Asia-Far East, Americas Region, Middle East freehotelnigeria@thy.com +234 1 277 22 30-32
    Norway Americas Region, Asia-Far East, Africa, Eastern Europe, Balkans, Middle East freehotelnorway@thy.com + 47 930 85 235
    Pakistan USA, UK, Ireland, Schengen countries, Canada, Saudi Arabia (Hajj, Umrah), Azerbaijan, Qatar freehotel@thy.com +92 21 384 02 333
    Panama Lebanon, Jordan, United Arab Emirates, Israel, Egypt, Greece, Italy, Croatia, India, China, Hong Kong, Japan, Singapore, Thailand, Russia, Kenya, South Africa, Qatar freehotelpanama@thy.com +507 3099530
    Portugal Asia-Far East, Africa, Europe, Balkans, Middle East freehotelportugal@thy.com

    +351 213163121

    Russia Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), Asia-Far East, Africa, Spain, Italy, France, Germany, Portugal, Greece, Lebanon, United Arab Emirates, Georgia, Malta , Israel, Prague, Vienna, Belgrade, Baku, Bucharest, Jordan, Croatia, Iran, Saudi Arabia, Bulgaria, Hungary, Central Europe, Northern Europe, Balkans, Middle East freehotelrussia@thy.com +7495 980 5207
    Serbia Brazil, Argentina, Cuba, USA, Canada, Russia, Ukraine, Portugal, United Arab Emirates, Iran, India, Israel, Oman, Uzbekistan, Nepal, Sri Lanka, Maldives, Thailand, Egypt, Algeria, Tunisia, Morocco, Tanzania, Mauritius , Seychelles, Qatar freehotelserbia@thy.com +381 11 209 72 25
    Saudi Arabia Americas, Europe, North Africa, South Africa, Uganda, Cameroon, Jordan, Turkish Republic of Northern Cyprus, Qatar freehotelsaudiarabia@thy.com +966 800 811 0478
    Tanzania Asia-Far East, Central Europe, Northern Europe, Americas Region, Lebanon, United Arab Emirates, Tehran, Najaf, Oman, Paris, Lyon, Israel, Saudi Arabia, United Kingdom, Qatar freehoteltanzania@thy.com +255 754 933 000
    Thailand Europe, Africa, Americas, Middle East freehotelthailand@thy.com +662 091 0300
    Tunisia Americas Region, United Kingdom, Africa, Asia-Far East, Sweden, Finland, Norway, Russia, Ukraine, Belarus, Poland, Romania, Greece, France, Middle East freehoteltunisia@thy.com +216 71 960 999
    Ukraine Americas Region, Europe, United Kingdom, Ireland, Seychelles, Mauritius, Georgia, Azerbaijan, Thailand, Israel, China, Maldives, Dubai, Morocco, Russia, Egypt, Indonesia, Japan, Kazakhstan, Turkmenistan, Kyrgyzstan, Uzbekistan, Tajikistan, Hong Kong , Mexico, Singapore, India, Vietnam, Malaysia, United Arab Emirates, Qatar freehotelukraine@thy.com +38 044 289 44 00
    Oman Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), UK, Ireland, North Africa, Europe, Balkans, Jordan, Lebanon, Tanzania, Ethiopia, Kenya, Georgia, Azerbaijan, Russia, Qatar freehoteloman@thy.com +968 2476 5074
    Greece Asia-Far East, Eastern Europe, Balkans, Northern Europe, Americas Region (USA, Canada, Argentina, Brazil, Colombia, Panama, Cuba, Venezuela, Mexico), United Kingdom, North Africa, Sub-Saharan Africa, Middle East freehotelgreece@thy.com +30 210 985 00 76

    Terms and conditions

    • Stopover in Istanbul is only available for passengers connecting from Istanbul Airport (IST); departure and return flights must be via Istanbul.
    • Stopover in Istanbul provides free accommodation for our passengers. The service may only be used once during the journey.
    • Stopover in Istanbul is available for round-trip tickets. It can be used on the outbound or return journey and one time only.
    • Stopover in Istanbul is only available for flights operated by Turkish Airlines.
    • Passengers can take advantage of free accommodation using their ticket number only if issued by Turkish Airlines stock number starting 235 (codeshare flights excluded).
    • To benefit from Stopover in Istanbul, there must be at least 20 hours of transit time between the two flights.
    • In order for the Stopover in Istanbul right to be valid, the trip must start and end in the same country.
    • To take advantage of this service, passengers must apply at least 72 hours before the first flight via the e-mail address of the country of departure from which the journey began, or book with their PNR and surname information via the booker on this page.
    • Within the scope of this service, Economy Class passengers can stay 1 night free of charge in a 4-star hotel and Business Class passengers can stay 2 nights free of charge in a 5-star hotel.
    • The hotel options provided are subject to the availability of Turkish Airlines contracted hotels.
    • Economy Class passengers starting their journey from the United States can benefit from our Stopover service for 2 nights; Business Class passengers can benefit from our Stopover service for 3 nights.
    • To take advantage of this service, all flights must be made to the destinations listed in the departure & destinations table above.
    • All departure and arrival points of the flight are taken into account in order to benefit from this service. For example: On a trip itinerary of Kazan - Istanbul - Munich / Chisinau - Istanbul - Kazan, passengers cannot benefit from free accommodation between the Kazan - Munich route because Chisinau is not included in the table of departures & destinations above.
    • Provided that Pakistan Stopover rules apply: Passengers traveling on codeshare flights with Pakistan International Airlines can benefit from our Stopover service.
    • Provided that the United States Stopover rules apply: Passengers traveling to the United States of America on our codeshare flights with Indigo Airlines can benefit from our Stopover service.
    • Free accommodation is not available (N and R classes) for free tickets.
    • Turkish Airlines awards (Miles) ticket available.
    • All expenses other than accommodation are the responsibility of the passenger.
    • Passengers without a hotel voucher are not eligible for free accommodation.
    • Please note that the hotel voucher and boarding pass must be presented to the hotel upon check-in.
    • The hotel voucher cannot be changed after it has been issued by the system.
    • After receiving the hotel voucher for extra accommodation, you can contact the hotel directly and benefit from Turkish Airlines' special rates.
    • Passengers who use Stopover in Istanbul cannot benefit from the TourIstanbul service at the same time.
    • Passengers traveling with AnadoluJet cannot benefit from Stopover in Istanbul.
    • Passengers whose flights are cancelled for operational reasons and whose tickets are changed cannot benefit from Stopover in Istanbul.
    • It is the responsibility of passengers to fulfill the entry requirements and requirements to Türkiye.
    • Passengers are responsible for all visa/passport and regulatory obligations (e-visa, visa fee, documents requested for health reasons, current travel requirements of countries, etc.) required for entering and exiting Türkiye.
    • Turkish Airlines is not responsible for any changes, errors or inaccuracies in the information provided.
    • Turkish Airlines reserves the right to change the terms and conditions of Stopover in Istanbul.

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