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Safety Policy Learn more

In Türk Hava Yolları A.O. (“Turkish Airlines”), safety is the first priority for our passengers and employees. We, as Turkish Airlines Management, hereby declare that it is our responsibility to develop, employ and continuously improve a safety management system, with the objective of establishing a level of safety performance that meets national and international standards. All levels of management and employees are responsible for maintaining and continuously improving the level of safety.

Our management is committed to:

  • Provide and promote the necessary human and financial resources to support this policy.
  • Define accountabilities and responsibilities for all management and employees with regard to safety management system.
  • Ensure that the employees are competent in concepts of safety by providing regular and ongoing support for safety training and awareness.
  • Ensure that the operation is conducted safely in accordance with human factors principles in terms of how people interact with operational environments.
  • Foster and encourage a positive safety culture that features flat, just, adaptive, committed, informed, learning, and reporting elements among employees.
  • Encourage employees to report safety-related hazards and occurrences, which will be handled in a non-punitive manner, except for cases involving gross negligence, willful violations and destructive acts.
  • Ensure safety hazards are identified and risks are managed and mitigated to an acceptable level.
  • Ensure that all relevant safety events are analyzed and investigated, corrective and preventive actions implemented.
  • Encourage all employees to cooperate with the compliance monitoring requirements and investigation needs.
  • Follow up with safety related actions and keep track of their effectiveness.
  • Process, routinely review, and aim to continuously improve safety performance indicators.
  • Periodically review safety policies, procedures and practices to ensure compliance with standards, regulations and best practices.
  • Ensure that externally supplied systems and services that impact upon the safety of our operations are aware of this policy and meet appropriate safety standards.
  • Require all employees to familiarize themselves and comply with safety policies and procedures.
  • Operate a Fatigue Risk Management System (FRMS) in accordance with our PL.10.21.003 Fatigue Risk Management Policy.

Quality Policy Learn more

Turkish Airlines; 

Acts in accordance with the relevant standards, the national and international aviation regulations it is liable to comply with, and the legal and other requirements within the scope of the Quality Management System. Commits to the continuous improvement of the Quality Management System by using the appropriate method and resources with the participation of employees in order to achieve its goals and objectives. 

Seeking Excellence in Service 

Works to raise the flight, training and cargo transportation services it offers to higher levels by adopting a culture of excellence. 

Attaching Importance to Safety and Security in all Services 

Works as focused on “zero error” target to ensure flight safety and security by using competent human resources, advanced technological means in working environments equipped with the appropriate infrastructure. 

Exhibiting a Customer-Oriented Approach 

Evaluates the customers’ current and future expectations and needs by considering their different cultures, and provides services exceeding the service provided by its competitors. 

Evaluates all feedbacks effectively to keep the customer’s satisfaction at the highest level. 

Making a Difference with Employees 

Provides service through the employees who are aware of the value their works will add to the service given to the customer, who own the Company's values, who produce solutions, who adopt their works, who share their knowledge, who know and participate in teamwork, who develop themselves continuously, who are encouraged to show leadership, and whose needs and expectations are taken care of. 

Using the Best Technology 

Ensures that the best available technology is used in its activities by following the innovations that will make a difference among the competitors. 

Managing the Resources 

Provides and effectively manages all the resources needed to maximize safety, security, and quality. 

Having a Say in Global Civil Aviation 

Carries out works as focused on playing an active role in the management, activities, and decisions of the national and international civil aviation organizations. 

Joining Forces with our Stakeholders 

Joins forces by taking into account the needs and expectations of all stakeholders for the continuity of stable growth and long-term success worldwide.

Improving Consistently 

Plans and carries out its activities with a risk - and opportunity-oriented, systematic approach. Monitors the effectiveness of all activites in order to improve the performance of the Quality Management System continuously. Takes and maintains the improvement opportunities to reduce risks and turn them into opportunities.

Security Policy Learn more

Türk Hava Yolları A.O. (Turkish Airlines) hereby declares its Security Policy to ensure security and the constant improvement of operational conditions during the course of its activities. These include passenger transportation, cargo transportation, and training conducted according to national and international regulations and standards.

To Ensure Operational Security

Turkish Airlines develops and implements and ensures implementation of processes to prevent acts of unlawful interference that may occur on the ground or during flights and establishes security objectives and security performance standards. While implementing these processes, Turkish Airlines provides a periodic policy review to ensure continuing relevance to organizational needs and to the requirements of security performance standards.

Management of Security-Related Activities

Turkish Airlines ensures a clear statement of the organization's security objectives and the measures taken in order to conform to national and international security regulations. It executes its corporate security management system to provide security to all its activities with constant improvement.

To Determine Security Responsibilities

Turkish Airlines determines the responsibilities of its employees regarding security-related issues and ensures a commitment to security from senior management as a fundamental priority throughout the organization.

To Identify Security Vulnerabilities and Risks

To ensure that the security measures required for ensuring protection of staff members, passengers, visitors, buildings, facilities/premises, aircrafts of Turkish Airlines as well as of any cargo, for which Turkish Airlines is liable for carrying, against any and all kinds of sabotage, assaults, hostage-taking and such other similar incidents threating security, are determined by means of risk-based activities. It implements the determined measures and ensures their implementation.

To Provide the Highest Level of Communication

Turkish Airlines promotes a just culture where the flow of information and communication is carried out objectively between senior management and the employees in order to support all activities in a secure framework. Communication shall be executed in a secure manner, including non-punitive reporting procedures to encourage the reporting of any inadvertent human error.

To Establish and Promote a Corporate Security Culture

Turkish Airlines ensures that all necessary arrangements are made to establish and promote a “Corporate Security Culture”. It promotes activities to increase security awareness and to make security an integral part of the corporate management system.

To Provide Necessary Resources for Security

Turkish Airlines ensures the provision of the resources necessary for the successful implementation of the security policy.

Occupational Health And Safety Policy Learn more

The Senior Management of Turkish Airlines declares its Occupational Health and Safety Policy in order to bring together its employees, customers, suppliers, affiliates, all business partners and shareholders for the same purpose.

Abiding by the Rules

Complies with international aviation rules along with national, legal and other regulations on occupational health and safety issues.

Considering People while Growing,

Uses equipment and organizations that have the minimum risk level while planning new investments, expanding the fleet, and raising the technological infrastructure level by considering the health and safety of its employees, customers, suppliers and subcontractors.

The Company Management believes in the importance of working in a safe and healthy environment, and that this is a part of the Company's success.

Participation, Communication and Consultation

Ensures participation of all the levels of the organization in the improvement of occupational health and safety performance. Realizes activities in order to support the improvement of occupational health and safety culture via increasing knowledge and awareness of employees regarding occupational health and safety. Each employee is aware of her contribution to the performance of the Occupational Health and Safety Management System of the Incorporation in her field, and fulfills her duties as being responsible for its effectiveness and continuous improvement.

Establishes an open dialogue regarding occupational health and safety with all relevant parties inside and outside the organization for current and future activities.

Leadership, Commitment and Sourcing

It leads and shows commitment to consultation with and participation of employees in the planning, implementation, maintenance and development of the Occupational Health and Safety Management System. Each unit manager, being aware of the contribution of the employees to the performance of the Occupational Health and Safety Management System of the Incorporation in their own activities and fields, participates in and encourages activities aimed at ensuring its effectiveness and continuous improvement. It undertakes the provision and existence of the necessary resources for the Occupational Health and Safety Management System.

Managing the Risks and Opportunities

Identifies the occupational health and safety hazards of its activities, develops action plans to eliminate the hazards, reduce the risks and manage the opportunities. It works to prevent injury and deterioration of health, and to provide safe and healthy working conditions.

Ensures the surveillance of the working environment and the continuity of preventive medicine studies.

Establishes  the  necessary  infrastructure  to  provide  a  healthy  and  safe  working  environment  for  employees, subcontractors and visitors.

Determines possible emergencies in the work areas and makes studies to be prepared for all these scenarios.

It ensures that employees who perform in critical operational duties for the safety and security of flight operations are physically and medically fit for duty.

With the awareness of the human factor in the civil aviation sector, it aims not to compromise operational safety and
security and to minimize operational risks. First of all, it determines alcohol and psychoactive substance addiction as a
selection criterion in the employment of new human resources for operational critical tasks in terms of the safety and
security of flight operations. It does not employ candidates who are found to be addicted to alcohol and/or psychoactive

  • Does not allow performing tasks while under the influence of alcohol and/or psychoactive substances.
  • Prohibits abuse and/or addiction of alcohol and/or psychoactive substances.
  • Does not allow employees who are found to be under the influence and/or addicted to alcohol and/or psychoactive
    substances to participate in operational duties.
  • The regulations of national and international civil aviation authorities are exactly applied.

Improving Consistently

Monitors, measures and reviews the occupational health and safety performance in line with its targets, and continuously improves its performance in this field by considering the best practices in the world.

Fulfills the requirements of appropriate management procedures by constantly reviewing the policy with targets on Occupational Health and Safety and continuous improvement programs.

Training policy Learn more

Turkish Airlines Inc. declares its Training Policy, which not only contributes to the professional progress of its employees and stakeholders, but also adds value to the organization. It perpetuates customer satisfaction and corporate standing by enhancing the quality of the services offered, and responds to our needs with an approach of excellence since it is scheduled, objective and ever-growing.

Perpetuating Success

Turkish Airlines Inc. recognizes training activity as essential to sustainable success.

The company believes the training, which is specific to the aviation industry and prescribed by national and international regulations, is fundamental to its operation and it is carried out accordingly.

The company acknowledges the role of training in the generalization of quality management, safety, security, and environmental standards; and creates training programs accordingly.

Delivering Internationally-Recognized Training

In order to be able to deliver an internationally-recognized and up-to-date training service, Turkish Airlines develops innovative and ground-breaking training programs to generate knowledge in accordance with globally-accepted criteria.

Turkish Airlines Inc. collaborates with internationally-recognized training organizations and institutions for sustainable profits, steady growth and long-term achievement.

The company makes use of a high standard of infrastructure and cutting-edge equipment, software, and technology during the delivery of training.

Making a Difference with Its Instructors

Turkish Airlines Inc. trains instructors to a level that satisfies all national and international requirements, with expertise in their fields with the aim of conveying their experience and knowledge to a new generation.

Being Innovative and Achieving Through Best Practices

Turkish Airlines Inc. develops innovative and unique practices when compared with regular aviation industry training. The company pursues the best practices in the industry, and develops and implements its own practices through the experience and knowledge it has gained.

Improving the Efficiency and Productivity of Training

Turkish Airlines Inc. measures the extent and degree of training efficiency and productivity at all training stages from planning to delivery by carrying out performance analysis in respect of its purpose; utilizes its resources in the most efficient way by using computer software and technological infrastructure. The company stays abreast of industry advancements in order to increase efficiency and productivity.

Demonstrating a Proactive Approach Compatible with the Changing Aviation Industry Processes

By demonstrating a proactive approach to the aviation sector processes that are renewed in line with national and international developments; Turkish Airlines Inc. supports live distance learning and effective digital training with its existing resources, experience and knowledge. This way, by synthesizing in-class and online education models; it maintains the advantage of in-class training that is carried out in direct interaction with experienced instructors. It uses all means possible which will facilitate access to education and provides this to its employees and stakeholders.

Delivering Customer Satisfaction-Oriented Training

Turkish Airlines Inc. pays attention to the expectations, proposals and complaints of its customers at every stage of training, measures and assesses the satisfaction of the customers, and makes changes and improvements where necessary.

Contributing to Employee Development

Turkish Airlines Inc. believes that its employees constitute its most worthy asset. The company sees training as an opportunity to increase their motivation and makes efforts to utilize this motivation in the best way possible. Turkish Airlines enables personal and professional improvement and the progress of its personnel by means of training delivered in house and received externally in accordance with its targets and strategies.

Ensuring Continuous Improvement of Training

Turkish Airlines Inc. aims to continuously improve its training process through the feedback received from its customers, as well as through its own experience, to keep up with changes to and progression of training requirements in the aviation industry.

Environmental Policy Learn more

Turkish Airlines Inc.,its mission is to become Europe's leading air carrier of choice with a global network of coverage network thanks to its strict compliance with flight safety, reliability, product line, service quality and competitiveness whilst maintaining its identity as the flag carrier of the Republic of Türkiye in Civil Air Transportation İndustry.
Turkish Airlines Inc., hereby declares its Environmental Policy covering the design and presentation of the scheduled and unscheduled passenger and cargo commercial flight operations and in-flight services in domestic and international lines, its corporate complexes within the borders of Turkish Republic as well as the office activities in those complexes, and the training services in order to bring all its related parties together around a common goal.

Abiding by the Rules

It complies with the aviation regulations along with the other legal and other requirements on the environmental issues that it is liable to comply with and undertakes to comply with voluntarily; it aims to extend beyond compliance with laws by the projects, applications, and initiatives it supports and plays an active role.

Managing the Environmental Aspects

It detects the environmental aspects and environmental impacts of all its activities, products, and services, and develops action plans to prevent, decrease and, if possible, eliminate all negative environmental impacts at source throughout its life cycle. It applies improvement-oriented management systems and methods to keep significant environmental aspects under control.

Minimizing Adverse Environmental Impacts

It gives top priority to protection of environment while carrying out all its activities, products and services.

It supports the fuel efficiency initiatives to decrease and eliminate the factors that may worsen the climate change. It monitors and reports the greenhouse emissions regularly, and shares the results with all its stakeholders. It takes the necessary measures and sets goals to decrease its emissions, and develops action plans to attain these goals, and monitors the status of such actions regularly.

It develops projects based on Zero Waste principle and waste management hierarchy in the waste management practices.

Considering the environmental impacts of its products and services, it supports the sustainable products and services, and gives priority to preferring such products and services whenever possible.

It acts being aware of its impact on the local pollution. It takes measures against noise pollution, water emission, odor emission, and waste generation. It places importance on protection of the ecosystem and biological diversity

Decreasing the Consumption of Natural Resources

It uses the natural resources effectively and efficiently in line with the sustainability principle.

It ensures the creation of the infrastructure required to increase the resource and energy efficiency and decrease their consumption, and supports the projects and applications developed to that end.

Considering People and the Environment while Growing

It adopts the sustainable growth strategies to leave a better world to the next generations while extending all its activities, products, and services and planning its new investments.

It targets to decrease its emissions and noise level with its next generation environment-friendly aircraft that increases fuel efficiency by modernizing its fleet.

It places importance on protection of the natural ecosystems and biological diversity.

Developing along with Stakeholders

It works to increase the environmental awareness of its own employees, provides trainings to its employees on environmental issues. It shares its good environmental practices with all its stakeholders; popularizes them; and encourages its stakeholders to participate through multidirectional communication.

Improving Consistently

It measures its environmental performance regularly against the performance criteria it has determined, monitors its development, and shares it with all its related parties through the Sustainability Report it publishes annually. 

It evaluates the feedbacks coming from the national and international rating agencies, its employees from all levels of its organization, and all its related parties, considers every possible feedback, and takes actions to improve its Environmental Management System consistently. 

It reviews the Environmental Policy periodically, updates it when necessary, and shares it with its related parties.

Customer Satısfaction Policy Learn more

As Turkish Airlines we lend ear to our customers without any economic expectation by providing communication opportunities through which our customers can deliver their expectations, complaints, suggestions and satisfaction in passenger transportation activity that we perform with a customer-oriented approach. We implement compensation methods to ensure customer satisfaction as well as evaluate feedbacks of our customers and produce solutions by considering national and international legal requirements, legislative requirements, civil aviation rules and documented information of the Company.

We assess and manage the processes for understanding, identifying, analyzing, directing, providing solutions and notifying results to customers in the most accurate manner about customer complaints related to our operations with a customer-oriented approach in accordance with the principles of transparency, accessibility, responsiveness, objectivity, confidentiality and accountability, as well as we utilize such and information to ensure our continuous improvement.

In accordance with the expectations and requirements of our customers, we continuously improve our processes by using the feedbacks received particularly from our customers and employees, as well as from all of our stakeholders and by providing all necessary resources to improve our products and services.

Energy policy Learn more

As Turkish Airlines Incorporation, we adopt the principles of using energy with the maximum efficiency, reducing the use of natural resources, and sustainable development. In this context, Turkish Airlines declares its Energy Policy in order to bring together its employees, customers, suppliers, sub-employers, affiliates, all business partners and shareholders for the same purpose.

Obeying Legal Legislation and Requirements

It obeys the national and international legal legislations and requirements related to energy use, consumption, and efficiency; it carries out our activities by obtaining all information and resources necessary for an energy management system targeting continuous development in line with our goals and targets.

Managing the Resources

It provides the human, technology, infrastructure, finance, etc. resources required for Energy Efficiency and reduction of the use of Natural Resources, and gives priority to energy efficiency in the investments and operations planned for the future.

Following Technology

It follows efficient technologies in all processes and considers energy efficient products, services and designs that contribute to the improvement of energy performance as a priority criterion in purchasing processes.

Developing Continuously

It works to improve our energy performance and energy management system continuously.

Performance Monitoring

It continuously reviews our performances by monitoring our goals and targets set in compliance with our policy with the Energy Performance Indicators.

Bequeathing a Habitable World for Future Generations

It carries out projects increasing the energy efficiency to decrease the greenhouse emissions arising from our operations, and aims to increase the use of the renewable energy resources.

Developing along with Stakeholders

It carries out works to raise energy efficiency awareness of our employees by establishing an effective communication with all our stakeholders

Sustainability policy Learn more

Turkish Airlines declares the Sustainability Policy based on the sustainability strategy to unite its employees, customers, providers, affiliates, all business partners, and shareholders around the same goal for its future. 

Our Company’s Sustainability Policy is based on our sustainability strategy and the priority issues determined considering our stakeholders’ expectations. 

Adoption of Corporate Management Culture 

Adopting the Corporate Management Principles as its corporate culture, Turkish Airlines complies with the national legal requirements, other national and international requirements, and the aviation sector regulations, with which it is liable to comply, and develops methods going beyond the national and international rules where applicable. 

It works to detect the risks that may jeopardize the continuity of all its activities, products, and services as well as the opportunities that may support its development in advance, to determine the correct actions for the detected risks and opportunities, to implement such actions, and to manage the risks and opportunities. 

Climate Change Combat 

Turkish Airlines is fully aware of the impact of the aviation industry on the climate change. Therefore, it acts being aware of the importance of the works carried out to decrease the carbon footprint. 

It supports the fuel efficiency initiatives and takes measures to decrease the greenhouse gas emissions to decrease and eliminate the factors that may worsen the climate change. It supports the sustainable biofuel research and development works. 

Considering People and the Environment while Growing 

It acts with an awareness of the fact that the resources in the world are not infinite and the responsibility of leaving a carefully protected environment for the future. 

It takes preventive measures against noise pollution and wastes. It minimizes wastes by giving priority to the use of sustainable products with the life cycle understanding and support to recycling. It motivates its providers and affiliates accordingly. 

It places importance on protection of the natural ecosystems and biological diversity. 

Adding Value to Stakeholders 

Turkish Airlines provides all its customers with the highest possible standards to ensure flight safety and security, and designs, implements, and audits all its processes with the same care so that these standards can be applied in a sustainable manner. 

It monitors the customer satisfaction continuously, measures it periodically, and carries out the works, designs and implements the projects required to increase the customer satisfaction. 

It monitors its employees loyalty and satisfaction continuously by making periodic measurements, and offers a better Employee Experience by developing projects to increase their satisfaction. 

It offers its employees the latest human resources and sector practices that will make contributions to the corporate culture. It keeps its employees’ health and motivations at the top level and invests in their personal and professional developments. 

It protects the confidentiality, integrity, and accessibility of information under the national and international legal requirements, and develops projects to ensure the security of the information that belongs to all its stakeholders. 

Improving the Balance between Female and Male Employees 

It creates equal opportunity in the human resources selection and evaluation processes. It aims to increase the women’s employment rate in operational and governance areas. It carries out works to make contributions to improvement of the gender balance at each level in the aviation sector, and supports the relevant national and international projects. 

Adding Value to Society 

It respects the universal human rights and complies with the laws and regulations in force in every country it operates. 

It respects the cultures, traditions, histories, values, and social norms of the societies in which it operates, and considers the expectations of all concerned parties. 

It acts being aware of that its corporate social responsibility is universal at all stations where it performs a flight, and supports the social responsibility projects at these stations. 

Compliance with the Code of Conduct Principles 

It defines the policies, principles, and rules all its employees and managers are liable to comply with. 

The acquisitions it has gained through ethical conducts and the fight against corruption serve the purpose of becoming the identity and course of conduct of Turkish Airlines employees in the long run. 

Sustainable Growth and Profitability 

It aims to create value for everybody living in the society and adopts the sustainable growth strategies to leave a better world to the next generations while extending all its activities, products, and services. 

With its wide connection network, it supports the local economic and social developments in the regions it flies to. 

Support to Innovation 

It targets to decrease its emissions and noise level by increasing its fuel efficiency through the next generation environment-friendly aircraft by modernizing its fleet. 

It follows the technological developments continuously and supports the innovative projects. 

Continuous Improvement 

It monitors and measures the development of its sustainability performance. It reviews its practices and Sustainability Policy in line with the performance results, and updates and shares the same with the concerning parties when necessary. 

It works to improve its sustainability performance continuously. 

It develops its sustainability strategy continuously in line with the expectations and interests of the stakeholders.

Information security policy Learn more

Turkish Airlines is a leading airline in Europe that is active on a global scale and preferred for its flight safety, reliability, product range, service quality and competitive position in the civil aviation sector.

Turkish Airlines hereby announces its Information Security Policy to ensure the security of any information assets (electronic records, video records, pictures, printed documents, verbal information, etc.) they own or are obligated by national and international laws, regulations, contracts, standards and ethics to protect and to destroy or anonymize such information when necessary.

This policy applies to all Turkish Airlines departments using the Turkish Airlines information processing systems, users with access to the Turkish Airlines information processing systems as a third party and the service, software or hardware providers that give technical support to the Turkish Airlines information processing systems.

The parties in this scope are required to comply with the rules and requirements specified in the documents, in which there are also sanctions, created for the purpose of managing the relations between Turkish Airlines and its employees and stakeholders. 

According to the Turkish Airlines Information Security Policy;

  • Confidentiality, integrity and accessibility are the principles for information security in the processing, transmission and storing of information.
  • All Turkish Airlines employees and stakeholders protect the information that has been assigned to them and their access information according to the written rules and commitments and when it becomes necessary to share the information they act according to the Turkish Airlines policies.
  • Neither onsite nor remote access is given for any facility, resource and information that a direct right has not been assigned. Access authority is checked and tested when necessary or periodically, and rearranged when necessary.
  • All of the Turkish Airlines information systems are securely monitored, recorded and subjected to tests when necessary by Turkish Airlines, in compliance with legal regulations.
  • Suitable cryptographic methods are used when transmitting and storing all critical information that is required to be protected by law or carries a risk for Turkish Airlines.
  • Turkish Airlines has developed the Information Security Management System with a systematic risk approach methodology. Each type of information asset is classified by the specified methodology, subjected to a risk analysis and controls are applied to minimize any risks to an acceptable level.
  • The management of all access authority and any processes that are carried out on these information assets are realized with consideration for the class value and risk value.
  • All information security violations (real or suspected) are reported to the Turkish Airlines Cyber Incident Management Team (CIMT). The Turkish Airlines CIMT will respond to all incidents that are reported.
  • All Turkish Airlines employees act on a “need to know” principle and provide a written commitment to comply with confidentiality rules.
  • Turkish Airlines ensures the security of information and access in relations with third parties through written contracts and commitments obtained from third parties.
  • The Turkish Airlines Information Security Policy and Information Security Management System are reviewed periodically in Compliance Review Board meetings and are revised in the framework of a constant improvement principle.

Human Rights and Employee Rights Policy Learn more

Turkish Airlines Inc. (“Company”) that is the flag carrier of the Republic of Turkey undertakes to respect the human rights and to operate in compliance with the international principles, standards specified in the Universal Declaration of Human Rights, the International Labor Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work, the United Nations Global Compact, the United Nations Guiding Principles on Business and Human Rights, the United Nations Women's Empowerment Principles (WEPs), the Worst Forms of Child Labor Convention (ILO/No.182), and the national legislation in all its operations, particularly in the scheduled, unscheduled commercial passenger and cargo air transportation services on domestic and international lines, and training services. The purpose of the Human Rights and Employee Rights Policy (“Policy”) is to create a guide that reflects the Company’s approach to and standards for the human rights, thus emphasizing the importance it attaches to the human rights and employee rights. The commitment to operate by respecting the human rights covers all internal and external stakeholders including employees, customers, suppliers, contractors, and business partners. The Company expects the relevant persons, institutions, or organizations to act in compliance with this Policy, and takes the necessary steps to ensure that.



Human rights are the fundamental rights and freedoms inherent to all human beings, regardless of race, nationality, ethnicity, religion, language, sex, and dissent. In all its activity areas, the Company places top priority on the health, safety, respectability, and wellness of the employees, customers, business partners, suppliers, contractors, and everybody who may be affected by its activities.
It ensures with the Business Ethics and Code of Conduct Manual (“Code of Ethics”) that the employees act in compliance with the laws, ethical values, social norms, and by respecting humans, and allows them to report, safely and confidentially, any act violating the corporate principles on discrimination, bribery, conflict of interests, and code of conduct through the Ethics Helpline reporting system.


The Company always observes the equal opportunity principle in its activity area composed of numerous different countries and cultures, and never discriminates against anybody on the basis of race, skin color, sex, ethnicity, nationality, language, religion, physical appearance, age, economic conditions, and familial status. In the Company, contribution is made to creation and preservation of a fair environment of trust in which the persons’ private lives are respected and the constructive and different ideas are expressed freely. Beyond the physical environment, this environment includes how people interact with each other and how people treat each other. Therefore, it emphasizes diversity that is one of the corporate culture values with the motto “We are Different Together”. The Company cares about and encourages women’s participation in working life. It supports women’s employment with the female employee rate of 46% as of 2022.


Under the roof of the Company, no one may be forced to work without their own consent and by preventing them from exercising their legal rights. In the Company, all rights of any employee are guaranteed. As the whole corporation, the Company is against any practices in violation of human rights such as illegal employment of immigrants, employment of foreign national employee who does not have work permit, indentured servitude, and forced labor including any kind of human trafficking.


All the Company’s employees deserve to be treated with respect and dignity. The Company is against any and all kinds of bullying and harassment regardless verbal, written, physical, or visual. It is never tolerated that the employees’ inviolability is violated in any manner through physical, sexual, psychological and/or emotional harassment in the workplace or anywhere they work, that they are abused or intimidated. The employees are encouraged to report bullying and harassment incidents. The managers also act in compliance with the said policy of the Company.


The Company is aware of the importance of ensuring the intellectual, physical, and psychological health of all the world’s children. It acts in compliance with the national and international laws and other requirements, the International Labor Organization (ILO) Minimum Age Convention dated 1973 in particular, on the use of child labor, and child labor is never used in any one of its activities.


It is one of the priorities to offer humane working conditions and establish and maintain a healthy work-private life balance in all countries of operation. Therefore, the work order, the rights to leave, and the working and resting periods have been determined and put under protection through the local legal regulations in the countries of operation, the collective labor agreement (“Collective Labor Agreement”) in force, and the Company’s Human Resources Procedure.


The renumeration policy is determined competitively in compliance with the local legal regulations, the sector, the labor market, and the requirements of the collective labor agreements in force within the framework of the internal and external factors. Full compliance with the legal regulations is observed in the payments such as wage, fringe benefits, and overtime. The process followed in renumeration of employees is determined through the Collective Labor Agreement and the Board of Directors Decisions, and shared with all employees transparently.


The Company targets to ensure the satisfaction of the employees who are the basic driving force behind the success by giving them opportunity to develop their professional knowledge, skills, and talents. It supports the employees in revealing their potentials, improving their performances, and developing themselves in their own areas of interest through the working environment, virtual/classroom trainings, career and personal development opportunities, social opportunities, career opportunities offered, and the certified trainings organized jointly with domestic and foreign institutions.


The Company respects the employees’ rights to union membership and collective bargaining. The purpose of the Collective Labor Agreement signed between the Company and the authorized union is the protection and improvement of the employees’ renumeration, social and personal rights.


The Company is aware of the fact that the confidentiality of personal data is important. The Company takes the necessary actions in compliance with the principles, rules, and procedures prescribed in the national and international personal data protection legislations it is subject to, the Personal Data Protection Law Number 6698 in particular, and including the European Union General Data Protection Regulation. It acts in accordance with Turkish Airlines Inc. Information Security Policy and the other relevant principles, and fulfills its duties in this area. With the TS ISO/IEC 27001 Information Security Management System it applies, the Company keeps the information of its customers, suppliers, contractors, employees, candidate employees, and all its business partners confidential, secures the same, and destroys and anonymizes the same when necessary within the framework of the national and international laws, legislations, and conventions. The Company informs employees and customers about the information security policies and procedures prepared for the employees and customers, and raises their awareness through announcements and trainings. It avoids any attempts that may constitute a crime or violation of a right in any one of its activities, and expects the employees to exercise the same diligence. Besides, it guarantees the passengers’ rights within the framework of the standards of its management system and the civil aviation regulations.


The safety and health of the employees and the persons who are in the Company's working areas is more important than anything. In order to provide a safe and healthy workplace, full compliance with the Policy, the occupational health and safety laws, regulations in force, the in-house procedures, and all the other legislations is ensured. The Company identifies and eliminates the potential accident, injury, and health problem risks by communicating with the employees.


The Company acts by protecting the environment in all works within its area of activity to bequeath a livable world to future generations. It supports the fuel efficiency initiatives and takes measures decreasing the greenhouse gas emissions and preventing noise pollution and waste formation to decrease and eliminate the factors that may worsen the climate change. It targets to minimize its emissions to air, water, and soil as well as its wastes through energy-saving and environment-friendly technologies by using the resources efficiently. In this context, it trains the employees to raise their awareness.


The Company and all its internal and external stakeholders including its employees, customers, suppliers, contractors, and business partners follow this Policy, and the Company also implements and supports its relevant procedures and checks in compliance with the requirements of this Policy. The principles set out in the Policy are based on the Business Ethics and Code of Conduct Manual (“Code of Ethics”). All the internal and external stakeholders mentioned above must comply with the applicable law and the principles of the Business Ethics and Code of Conduct Manual (“Code of Ethics”) in full. In the event that any provision of the contracts made with the third parties conflicts with the principles of this Policy and/or the Business Ethics and Code of Conduct Manual (“Code of Ethics”), the principles of this Policy and/or the Business Ethics and Code of Conduct Manual (“Code of Ethics”) shall apply.
In case of any conflict between the legislations applicable in the countries of operation and this Policy in terms of the laws, traditions, and practices, the questions on the matter or any potential violation of this Policy must be reported and consulted with their manager or the Office of Chief Human Resources Officer by the employee immediately. Besides, the employee may report the same by sending an e-mail to tkethics@kpmg.com.tr. For the anonymous reports, an application can be made to the Ethics Helpline through tkethics.com. In case of the third party violations, such violations can be reported through the contact person or the Company’s ethical violation reporting channel tkethics@kpmg.com.tr.
Any violation of this Policy by an employee may cause significant disciplinary penalty including also the discharge penalty. In case of violation by any third party who must act in compliance with this Policy, the validity of the contract between that third party and the Company is reconsidered.