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Award travel terms and conditions

Miles&Smiles members can book on Turkish Airlines, Star Alliance and other partner airlines. Members can also upgrade their cabin class on Turkish and partner flights using their Miles. Here you can find the all related information on the award travel offered to our Miles&Smiles members.

Award ticket

As a Miles&Smiles member you can use award tickets on flights operated by Turkish Airlines and other Star Alliance member airlines. On the condition that reservations are made and confirmed, Award tickets are valid for round-trip and one-way flights.

Use award tickets to take a holiday and discover new places, or gift them to loved ones. Just as you can have award tickets issued in your own name, you can also have them issued for family and loved ones.

Award ticket types

Under the Miles&Smiles program, award tickets for Turkish Airlines flights can be divided into two groups; "limited space capacity" and "guaranteed space".

A defined number of seats will be allocated on our flights for limited space capacity award tickets. If there is space available within this allocation, a reservation can be made. For limited space capacity award tickets, the reservation class is X for Economy Class and I for Business Class. The Miles value of limited space capacity award tickets is lower than guaranteed space award tickets.

There is no allocation limit on guaranteed space award tickets. Just as passengers who are traveling with paid tickets, as long there is space on a flight, a guaranteed space award ticket can be issued. For guaranteed space award tickets, the reservation class is X for Economy Class and I for Business Class. On Turkish Airlines award tickets issued in combination with Star Alliance member airlines, the reservation class will be the reservation class for limited space capacity award tickets. Miles values provided in the Star Alliance award ticket table will apply for award tickets issued in combination.

To get more information, you can review limited space capacity companion ticket table, guaranteed space award ticket table and award region table. You can find these tables under the “Miles&Smiles award tables” menu.

It's easy to fly with an award ticket!

You can book your award ticket via our sales offices, call center, website or authorized agencies. If the sales offices will book the award ticket in your name, you must submit your Miles&Smiles card or statement with your valid ID, as well as your copy of your ID and Miles&Smiles card with your signed petition. We do not require any documentation for your online award ticket reservations.

Additional expenses like airport taxes and statutory charges may be charged when award tickets are issued. Please don't forget to provide your credit card information while making a reservation in order to charge these to your credit card. Payment methods other than cash or credit card, such as MCO or vouchers, are not valid. The Miles required for your award ticket will automatically be debited from your Miles&Smiles account. You can see your remaining Miles in your account. Your award ticket should be issued within the option period provided after your reservation has been confirmed. Reservations for award tickets which are not issued will be canceled. You can collect your award ticket from one of our sales offices by presenting a valid photo ID.

Terms and conditions

  • Travel agents may not issue award tickets abroad and may only issue award tickets for domestic travel.
  • The total Miles required for award tickets is equal for adult and child passengers.
  • The validity of award tickets is one year as of the date of issue.
  • Award tickets cannot be transferred and cannot be combined via any means of payment.
  • Miles cannot be earned on journeys made with award tickets or from any other award services.
  • Award tickets will be issued as round-trip or one-way tickets.
  • Open-jaw (tickets issued as round trip as the return is to a different destination. Example: a round trip award ticket can be an Istanbul – Berlin departure with a return trip from Hamburg - Istanbul.) can only be used once on award tickets.
  • Award tickets cannot be issued as open tickets.
  • Award ticket reservations must be made and confirmed in the award tickets class.
  • Award tickets cannot be upgraded.
  • Award tickets can consist of a maximum of eight routes.
  • On the outbound journey or return journey, an airport cannot feature on a route more than once.
  • It may not be possible to use award tickets with partner airlines at certain times of the year. In addition, award tickets may be subject to allocation limits and other restrictions.
  • Turkish Airlines reserves the right to make changes to the award ticket tables.

Stopover: If the award ticket is used on Turkish Airlines operated flights, only one stopover is allowed in outbound or return flight.


You can now easily book your award tickets on Star Alliance partner airlines, online!

As a Miles&Smiles member, you can now issue award tickets on Turkish Airlines’ Star Alliance partners through our website. With this new service, you can enjoy the comfort of redeeming your Miles online on partner flights. Fly with Star Alliance member airlines all over the world with your Miles&Smiles Miles! To book your next trip with the Miles you have collected, just login to your Miles&Smiles account and enter the details of your dream destinations!

Companion ticket

As a Miles&Smiles member, when flying with a paid ticket which earns you Miles, you can have a ticket issued for a companion of your choosing for fewer Miles than a standard award ticket would cost. A ticket issued in this way is a companion ticket. Under the Miles&Smiles program, companion tickets can be divided into two groups; "limited space capacity" and "guaranteed space".

To take advantage of companion tickets, first purchase a paid ticket (which will also earn you Miles) for a confirmed reservation from one of our sales offices, our call center or your travel agent. Then make a reservation at the sales office from which you purchased your paid ticket or with our call center, and indicate you would like a companion ticket to be issued for your travel companion. Don't forget to provide your Miles&Smiles membership number and other necessary information when making the reservation for you and your companion.

Companion tickets should be issued within the normal option period provided after a reservation has been confirmed. The Miles required for your companion ticket will automatically be debited from your Miles&Smiles account. You will still be charged airport tax and statutory fees. You can collect your companion ticket from one of our sales offices by presenting a valid photo ID.

To get more information, you can review limited space capacity companion ticket table and guaranteed space companion award ticket table. You can find these tables under the “Miles&Smiles award tables” menu.

Terms and conditions

  • One companion ticket will be issued for each paid ticket.
  • The companion passenger must travel on the same flight, and in the same or lower flight class.
  • Companion tickets cannot be used on codeshare flights or flights operated by other airlines.
  • If the member traveling with a paid ticket uses Miles to upgrade their flight class, the companion ticket cannot be issued for the upgraded flight class.
  • Companion tickets cannot be upgraded in exchange for Miles.
  • The ticketing period for Miles&Smiles companion tickets will be as per normal ticketing limits.
  • The total Miles required for companion tickets is equal for adult and child passengers.
  • Companion tickets cannot be issued by travel agents.
  • The validity of companion tickets is one year as of the date of issue.
  • Journeys made with companion tickets will not earn Miles.
  • Companion tickets can consist of a maximum of eight routes.
  • On the condition that the award region, season and flight class remain the same, changes (date and time) can be made to companion ticket reservations for a fee. When making changes to companion tickets, the passenger traveling with a paid ticket must be on at least one of the routes.
  • On the outbound journey or return journey, an airport cannot feature on a route more than once.
  • Mile refunds may be issued for completely unused companion award tickets for a fee.
  • Turkish Airlines reserves the right to make changes to the companion ticket tables.
  • For companion tickets with flight points in different regions, the total Miles for the region with the highest Mile value will be debited from the member's account.
  • Only one stopover can be made on a companion ticket.
  • Companion tickets cannot be issued online.
  • Companion tickets can only be issued for Turkish Airlines flights.

One-way award ticket

Terms and conditions

  • One-way award ticket Mile totals will be calculated by taking 50% of the round-trip award ticket Mile total.
  • Stopovers cannot be made with one-way award tickets. Waiting times between flights must not exceed 24 hours. In cases where waiting times exceed 24 hours, a one-way award ticket cannot be issued.
  • On one-way award tickets, the arrival point of each segment must be the same as the departure point of the next segment.
  • The departure and arrival points may not be in the same city on domestic routes, and may not be in the same country on international routes.
  • If a combined one-way award ticket for Business Class and Economy Class is requested, the required Miles for the higher class will be debuted from the member's account, and a one-way award ticket will be issued. This can only be applied if there is no Miles&Smiles feature available in the chosen flight class. It is not applicable if a Miles&Smiles feature is available in the chosen flight class but no space is available.
  • On partner flights, one-way award tickets cannot be issued where Turkish Airlines does not operate the flights.
  • One-way companion tickets are not available.
  • One-way award tickets will be use in accordance with the order of flight legs. Unused flights on a leg will be automatically cancelled by the reservation system.
  • On condition that the region and flight class remain the same, route changes can be made to issued one-way award tickets for a fee.
  • Miles refund and reservation change fees will apply as on other Miles&Smiles award ticket features.
  • After a one-way award ticket has been issued, reservation alterations such as ticket validity period, date and time can be changed for a fee.
  • One-way tickets can be issued for AnadoluJet flights and these tickets can be combined with Turkish Airlines tickets.
  • Award tickets for AnadoluJet flights can be issued via www.anadolujet.com.tr. Combine AnadoluJet and Turkish Airlines flights and have a one-way award ticket issued via www.thy.com.tr.
  • One-way award ticket rules which apply on Turkish Airlines flights will apply to one-way award tickets on AnadoluJet flights.
  • One-way award tickets can be issued on flights operated by other Star Alliance member airlines.
  • Miles refunds will not be issued for one-way award tickets which have had any of their flight legs used.
  • Other rules which apply to Miles&Smiles award tickets will apply to one-way award tickets.
  • The rules above will apply in full to award tickets issued via the Turkish Airlines call center and website.

Upgrade

If you're a Miles&Smiles member, you can upgrade your Economy Class ticket to enjoy all the privileges Business Class has to offer. In order to upgrade to the next flight class, you must hold a valid, paid Economy Class or Business Class ticket, which earns Miles and is for a confirmed reservation. In order to take advantage of this service on eligible scheduled flights, you must have a confirmed reservation and issued ticket in the fare classes given below, and a confirmed reservation for the class to which you are upgrading.

Terms and conditions

  • The upgrade must be shown on the ticket.
  • Miles&Smiles members can take advantage of last-minutes upgrades.
  • If there is available space in the cabin on the requested flight, a last-minute upgrade can be completed. Last-minute upgrades may not be available at certain locations where system infrastructure is not sufficient.
  • On tickets which have been award upgraded, the Miles total from the previous ticket class will be credited to the member's account.
  • Where Miles spent from a Miles&Smiles account are used to upgrade, it is not possible for a companion ticket to be used in the upgraded class.
  • The Miles amount required for upgrades is equal for adults and children.
  • The Miles required for upgrade will be debited from the member's account. If the Miles balance in a member's account is insufficient, the difference can be made up by transferring Miles or purchasing Miles.
  • Travel agents do not have authorization to issue upgrades.
  • All the rules of the previous ticket apply to an upgraded ticket.
  • If an upgraded ticket is refunded, again in accordance with the rules of the previous ticket, the total paid for the ticket before the upgrade will be refunded.
  • Award tickets and companion tickets cannot be upgraded.
  • Award tickets and companion tickets cannot be upgraded.
  • Upgrades can only be issued for flights operated by Turkish Airlines.
  • After upgrade, baggage allowance and passenger lounge access for the upgraded class will apply

Changes made to award tickets

Reservation changes 

  • If the flight is operated by Turkish Airlines, the flight times, dates or routes of the accompanying tickets may be changed within 1 year from the date of issue, provided that the change is in the same award region and the same reservation class, at an additional cost per transaction. Taxes and fees incurred as a result of route changes are paid by the member.
  • If the flight is operated by Turkish Airlines, the award ticket dates or routes may be changed within 1 year of the date of issue, for an additional fee per transaction. Taxes and fees incurred as a result of route changes are paid by the member.
  • When making changes to companion tickets, it must be remembered that the companion must fly with the paying member on the outbound route.
  • TRY 50 is collected in domestic flights and USD 25 is collected in international flights per transaction.
  • In case of no-show and offload, reissuing costs TRY 100 in domestic flights and USD 50 for award tickets.* 
  • On domestic tickets with an international connection, the international change fee will be charged, even if changes are only made to the domestic reservation.

Miles refund

  • The Miles for award tickets, companion tickets and upgrade awards which have had no legs used may be refunded to a member's account for a fee. Refunded Miles will have the same expiration date as when they were first earned. Airport taxes are subject to normal refund procedure.
  • TRY 50 is collected in domestic flights and USD 25 is collected in international flights per transaction.
  • In case of no-show and offload, refunding costs TRY 100 in domestic flights and USD 25 for Miles refund in award tickets.* 
  • In normal tickets upgraded with Miles, pre-flight cancelation costs TRY 50 per transaction in domestic flights and USD 25 in international flights; while in case of no-show, TRY 100 is collected in domestic flights and USD 50 is collected in international flights per transaction.
  • Changes to passenger plans and Miles refunds must be processed at Turkish Airlines sales offices and a Miles&Smiles membership card must be presented. Travel agents do not have authorization to carry out these transactions.

*No-show and offload: This is where despite making a reservation and having a ticket issued, a passenger does not check in on time or does not present the necessary documentation to fly. In this situation, a no-show fee will be charged.