To avoid health related risks for our other passengers during the flight, we cannot allow certain travelling patients on board due to international flight rules.
Any sick passengers that do not have any contagious diseases or travel restrictions are allowed on board, provided that they can produce a medical report made within 10 days before the flight stating that there is no harm in travelling by airplane.
Our passengers with disabilities and temporary limited motion capability are allowed on board either alone or with a companion, depending on their medical condition.
|Situation||Must travel with a companion||Can travel without a companion||Description|
|Sick passenger who can attend to his/her personal needs on his/her own||X||Can travel only with a medical report taken within 10 days before the flight.|
|Passenger with disability who can attend to his/her personal needs||X||No medical report is required|
|Mentally handicapped passenger||X||No medical report is required, all travel documents must be carried by the companion.|
|Visually impaired passenger||X||No medical report is required|
|Hearing-impaired passenger||X||No medical report is required|
|Hearing-impaired and visually impaired passenger||X||No medical report is required|
|Passenger with one broken leg||X||No medical report is required |
|Passenger who is mobile only with the help of a wheelchair||X||No medical report is required |
We transfer our passengers who require a stretcher or wheelchair from the airplane to the airport and from the airport to airplane with the assistance of our attendants. You must request a stretcher or wheelchair via our reservation channels no later than 48 hours before the flight.
Upon request we give priority to our disabled passengers as well as to all passengers who might need special services during check in, passport and boarding procedures. There is a special check-in counter in Istanbul Airport for such passengers.
Our passengers with diabetes may take their relevant medications without producing a report.
Our passengers with medical conditions other than diabetes who are required to take medication during the flight must keep their prescriptions with them.
During your U.S. flights (to and/or from), in case you encounter a disability related problem, you may request to speak to a Complaint Resolution Official (CRO). Our CRO team has authority to resolve complaints on behalf of Turkish Airlines, and the team members have been trained in sensitivity and awareness as well as related DOT regulation and legislation specified in “U.S Department of Transportation Title 14 Chapter II Subchapter D Part 328 Subpart K”. CRO’s are available at the airports during operation hours. In case you have no time to contact a CRO, you may send an e-mail to CRO@THY.COM so that your issue gets the attention needed. Please visit this page to see our complete list of CRO’s. CRO service is available in both English and Turkish.
If you think Turkish Airlines has violated any provision of 14CFR Coder of Federal Regulation, Part 382, you may file a formal complaint under the applicable procedures of 14CFR Part 382.65 via the following channels:
U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
Via online channel:
You can access the Department of Transportation's regulation via the following channels.
Free phone numbers for passengers with disabilities:
Phone numbers for the US Aviation Consumer Protection Department:
Address of the US Aviation Consumer Protection Department:
C-75, U.S. Dept. of Transportation
1200 New Jersey Ave., SE.
Washington, D.C. 20590
Website of the US Aviation Consumer Protection:
Guide dogs accompanying our disabled passengers will be accepted on board free of charge. However, you must inform our sales offices or call centres about your guide dog request at least 48 hours before the flight. Your guide dog must stay leashed and must remain sitting at your feet at all times during the flight. In addition, you are required to keep all of your guide dog's necessary documents with you, such as a health report, ID, vaccination certificate and other documents required by the destination country.