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고객 서비스 센터

24 Hour Booking and Customer Services

콜센터는 매일 24시간 서비스를 제공 해드리고 있습니다


+82 2 602 2 4270

We are here to help you with anything

We are constantly trying to improve our performance when it comes to providing our passengers with comfort and quality service. We attach great importance to providing passengers with easy access to any information they might need about our flights and services.

피드백 및 클레임

항공편과 관련된 클레임을 제기하거나 항공편을 이용하면서 겪었던 경험이나 의견, 제안 사항을 피드백 양식.
또한 수하물과 관련된 클레임(분실, 누락, 손상, 지연 등)을 온라인 클레임 양식을 통해 제기할 수 있습니다. 에서 공유할 수 있습니다.

to reach our video call center dedicated to our hearing impaired customers.

TURKISH AIRLINES HEADQUARTERS

Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Turkey

Phone: +90 212 463 63 63

Fax: +90 212 465 21 21

OUR CUSTOMER SATISFACTION POLICY

During the course of our customer-oriented passenger transport operations, Turkish Airlines provides communication channels to help customers pass on their views, complaints, suggestions, and appreciation. We take careful note of all comments, regardless of any expectation of economic returns. We operate a compensation scheme to ensure customer satisfaction, evaluating customer feedback to find solutions and taking into account statutory national and international conditions, legislative requirements, civil aviation rules, and documentary evidence gathered by our partnership.

We take a customer-oriented approach to dealing with customer complaints. The processes of awareness, recognition, analysis, guiding, solution-finding, and customer follow-up are managed in line with the principles of transparency, accessibility, responsiveness, objectivism, confidentiality, and accountability. The information we gain from the process contributes to our aim of continuous improvement.

We are continually improving our procedures by utilizing customer and employee feedback as well as suggestions from our other stakeholders. We provide all the resources necessary in order to develop our products and services in line with the expectations and needs of our customers.