We offer complimentary wheelchair assistance to passengers who submit their requests at least 48 hours before departure and receive confirmation. Requests received less than 48 hours before departure are assessed subject to the resources available at the relevant station.

To ensure that baggage handling, wheelchair assistance and security procedures are completed on time, passengers with reduced mobility are advised to arrive at the terminal at least 2 hours before domestic flights and 3 hours before international flights.

Passengers who prefer to bring their own wheelchairs are kindly requested to visit our relevant page to learn about the carriage requirements for wheelchairs powered by lithium-ion batteries before travelling.