Disabled passenger and staff assisting them at the counter

Passengers with disabilities and reduced mobility

We are committed to making every stage of travel accessible, comfortable and predictable for passengers who require special assistance. In addition to offering special discounts to passengers with disabilities, we provide comprehensive support for their needs at the airport and throughout their journey, taking extra care to ensure a safe and comfortable travel experience.



Passengers with reduced mobility

We support passengers with reduced mobility at every stage of their journey by offering complimentary wheelchair services and accompanying assistance upon request.


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Passengers with visual impairments

We help passengers with visual impairments enjoy a safe, comfortable and independent travel experience by offering Braille boarding passes, specially adapted safety videos, escort assistance and information support.


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Passengers with hearing impairments

We offer solutions tailored to the needs of passengers with hearing impairments, including accessible content on our in-flight entertainment system, in-flight safety videos featuring sign language and a video call contact centre.


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Hidden disabilities and emotional support needs

Visit our page to learn more about our Sunflower Lanyard service for passengers who need a calmer and more comfortable journey, and about guide dogs.


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When can passengers travel without a companion?

Passengers who can walk short distances, walk within the cabin and climb stairs but require assistance during airport procedures, as well as those who can move independently within the cabin but need assistance when boarding or disembarking the aircraft and using stairs, may travel without a companion if they confirm that they can independently meet their personal care needs.

Passengers who use wheelchairs may also travel without a companion if they confirm that they can independently meet their personal needs throughout the flight, including eating, drinking, using the toilet and managing their medication. Assistance required during airport procedures or when boarding and disembarking the aircraft is provided as part of the relevant services.

Відео

Information for flights to the United States Find out more

Complaint resolution official (CRO)

In accordance with the relevant U.S. Department of Transportation regulation, Title 14 of the Code of Federal Regulations, Part 382, Subpart K, passengers with reduced mobility and physical or intellectual disabilities travelling on flights operated by Turkish Airlines to the United States may contact a Complaint Resolution Official (CRO) regarding complaints or concerns. CROs are available at airports during our operating hours. They can also be contacted by email at CRO@THY.COM, and provide assistance in both English and Turkish. To access the relevant list of CROs, please click here. 

If you believe that Turkish Airlines has acted in violation of the applicable regulations, you may submit a formal complaint through one of the following channels, in accordance with the relevant procedures.

By mail:

U.S. Department of Transportation Aviation

Consumer Protection Division/C-75400

7th Street, SW

Washington, D.C. 20590

1-202-366-2220

Online:

Aviation Consumer Protection Division >>

Air carrier access act (ACAA) Detailed Information

You can consult Title 14, Part 382, “Nondiscrimination on the Basis of Disability in Air Travel,” under the U.S. Department of Transportation (DOT)’s ACAA Final Rule.

To obtain this regulation in an accessible format, you can contact the U.S. Department of Transportation through the following channels.

Toll-free telephone numbers for passengers with disabilities (English-language service only):

001-800-778-4838 (Voice)

001-800-455-9880 (TTY: a system that allows passengers with hearing impairments to communicate by text using a special device; available only in the United States.)

U.S. Aviation Consumer Protection Division telephone numbers:

202-366-2220 (Voice)

202-366-0511 (TTY: a system that allows passengers with hearing impairments to communicate by text using a special device; available only in the United States.)

U.S. Aviation Consumer Protection Division address:

C-75, U.S. Department of Transportation

1200 New Jersey Ave., SE.

Washington, D.C. 20590

U.S. Aviation Consumer Protection Division website:

http://www.dot.gov/airconsumer