Miles&Smiles Infrastructure Upgrade

When will the Miles&Smiles infrastructure upgrade take place?

The Miles&Smiles infrastructure upgrade will take place from 9:00 PM on January 23 to 11:59 PM on January 24. During this period, access to your membership account and certain services will be unavailable.

What services will be inaccessible during the infrastructure renewal work?

During the infrastructure renewal work, Miles&Smiles membership transactions and Miles spending will not be possible. These primarily include the following services.

Creating a new membership / Updating profile information / PIN code transactions / Defining discount types / Processing missing Miles / Purchasing and transferring Miles / Extending the validity of Miles and converting Miles / Gifting Elite cards / You&Friends / Participation in Smiling Doctors, Turkish Airlines Kids Club, and Family Membership programs / Public Miles transactions / Miles&Smiles Credit Card applications, etc.

Award ticket issuance, changes, and refunds / Mileage Cabin Upgrades and Elite Plus complimentary cabin upgrades (Upgrade) / Award ticket issuance, refunds, changes, and cabin upgrades on Star Alliance member airlines/ Spending Miles on shopandmiles.com / Program Partner membership matching and Miles conversion / Payment for additional services with Miles (excess baggage, seat selection, etc.) / Spending Miles earned with the Miles&Smiles Credit Card, etc.

 

Can award tickets for a flight be used during the period from January 23 at 9:00 PM to January 24 at 11:59 PM?

Yes, you can fly using your award tickets dated January 23-24, 2026, which were issued before the infrastructure renewal work began at 9:00 PM on January 23.

If an award ticket has a travel date that coincides with the infrastructure renewal work, is it possible to change the route or flight date on this award ticket during the infrastructure renewal work period?

No. You cannot change the route or flight date on your award tickets during the period from 9:00 PM on January 23 to 11:59 PM on January 24, while the infrastructure renewal work is in progress. To avoid any inconvenience, please make any changes before 9:00 PM on January 23.

If passengers are purchasing paid tickets during the infrastructure renewal work dates, can they specify discounts for students, teachers, disabled persons, veterans, and relatives of veterans or martyrs in order to benefit from the discount?

No. Discounts cannot be specified during the infrastructure renewal work period.

If passengers are issuing paid tickets during the infrastructure renewal work dates, can they benefit from previously defined discount rights (student, teacher, disabled, veteran, veteran relative, or martyr relative discounts)?

Yes. Discounts defined in your name before January 23 at 9:00 PM will be reflected on any paid tickets you issue during the infrastructure work.

Can passengers submit requests online to process missing Miles from earlier flights that were not automatically credited to their accounts?

No. It will not be possible to submit a request to process missing Miles during the infrastructure renewal work. You can process missing Miles to your account after 11:59 PM on January 24.

Can I earn and spend Miles through my Miles&Smiles credit card during the infrastructure renewal work?

Members who are Miles&Smiles credit card holders can continue using their credit cards and earning Miles from credit card spending during the infrastructure renewal work.

Miles earned during this period will be credited to your account after the infrastructure renewal work is completed on January 24 at 11:59 p.m. However, Miles cannot be spent with Miles&Smiles credit cards during the infrastructure renewal work.