Passengers who are traveling from one international destination to another and who have a layover of 6-24 hours at Istanbul Airport can participate in the tour. The layover time must be compatible with the tour hours

Participants must have a Turkish Airlines ticket with a ticket number starting with 235. Tickets purchased through all sales channels are valid. Departure and arrival flights must be under the same reservation code (PNR).

All passengers (even those who have made an online reservation) must report to the Touristanbul registration desk at the Arrivals terminal at least 30 minutes before the tour’s start time. It usually takes around 45 minutes to get from the arrival gate at Istanbul Airport to the Touristanbul registration desk in the arrivals floor. This time includes the passport control process.

To ensure that flight operations are completed smoothly, passengers must have at least one hour and 25 minutes between the end of the tour and their scheduled flight departure time.

There are two Touristanbul Desks at Istanbul Airport: one in the Arrivals Hall and one in the transfer area.

The Tour Registration Desk is located opposite meeting point number 4 in the Arrivals Hall, next to the Hotel Desk. The Information Desk is in the Transfer Desk area, opposite passport control.

At the Touristanbul Information Desk in the transfer area, you can obtain detailed information about the tours and find out if you are eligible for a tour, but you cannot make a tour reservation.

To reach the Tour Registration Desk, you can use the interactive map provided in the link or map document.

Щодня проводиться шість різних екскурсій:

08:00-11:30 Оглядова екскурсія

08:30-15:00 Екскурсія на півдня

08:30-18:00 Екскурсія на цілий день

12:00-18:00 Екскурсія TourAsia

16:00-21:30 Вечірня екскурсія

18:30–23:00 — Тур Босфором (діє з 1 квітня до 31 жовтня)

18:30-23:00 Екскурсія Старим містом (доступна з 1 листопада по 31 березня)

Усі учасники повинні зареєструватися на реєстраційній стійці Touristanbul принаймні за 30 хвилин до початку екскурсії.

Пасажири з квитками класу N і R, наданими компанією Turkish Airlines, можуть брати участь в екскурсіях. Однак співробітники авіакомпанії Turkish Airlines та інших авіакомпаній, які мають квитки класу N та R, не можуть брати участь в екскурсіях.

Visa procedures are the passenger’s responsibility. You can check visa arrangements on the website of the Ministry of Foreign Affairs of the Republic of Türkiye (http://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa) or on the e-visa services page (https://www.evisa.gov.tr/en).

The Touristanbul service is free of charge*. The tour includes the following services:

• Transportation service
• English-speaking guide service
• Meal** (May vary depending on the tour schedule.)
• Museum entrance fees

*Passengers who do not meet the tour conditions cannot participate in the tour even if they make any payment.

**Menus include vegetarian and vegan options.

You must have a Turkish Airlines ticket number that starts with 235.

Codeshare flight tickets belonging to Turkish Airlines but operated by another airline are valid for Touristanbul.

Codeshare flight tickets belonging to another airline but operated by Turkish Airlines are not valid for Touristanbul.

Guided tours are available in English.

You can participate in only one tour during a single waiting period.

There is no capacity limit. All passengers who meet the terms and conditions can participate in the tours.

Wheelchair users can participate in the tour accompanied by a non-wheelchair-using companion.

We do not offer any special services or assistance. Passengers with disabilities can participate in the tour accompanied by a companion.

Passengers under the age of 18 must be accompanied by an adult passenger. Unaccompanied passengers under the age of 18 are not accepted on the tours.

Pets accepted on the 08:00-11:30 Sightseeing Tour can be brought if contained in cages of certain sizes. More information can be found on the Turkish Airlines website.

Due to the rules of museums and places of worship, we cannot accept pets on the other tours.

If you meet the requirements for participating in Touristanbul, you can join the tours on both your departure and return layovers. Passengers can participate in one tour during a single layover.

There are no tours departing from Sabiha Gökçen Airport. All tours depart from and return to Istanbul Airport.

Touristanbul participants can leave their luggage (except for electronic or valuable items) in the tour service vehicles at their own discretion. Turkish Airlines is not responsible for lost, stolen, or damaged items.

There is an office operated by Istanbul Airport next to the Touristanbul Registration Desk where you can leave your luggage for a service fee. You can review the terms and prices on this page.

Усі пасажири з міжнародним трансферним рейсом через Стамбул з Turkish Airlines з пересадкою від шести до 24 годин можуть насолоджуватися екскурсіями, пропонованими Touristanbul, відповідно до часу, що найкраще підходить для їх пересадки. Обидва рейси пасажира повинні виконуватися авіакомпанією Turkish Airlines, а номер квитка повинен починатися з 235.

Пасажири можуть не отримати одночасно послугу розміщення та Touristanbul під час однієї подорожі. Якщо ви віддаєте перевагу розміщенню, ви можете зв’язатися з нашою службою готелю, щоб дізнатися про правила та умови, або натиснути тут. Вони повідомлять вам, чи відповідає ваше бронювання критеріям.

Перед відвідуванням Туреччини ви можете отримати електронну візу на вебсайті www.evisa.gov.tr/. Перевірте вимоги для своєї країни, щоб дізнатися, чи потрібно отримувати візу для в’їзду в Туреччину.

Passengers cannot use both Touristanbul and accommodation services during the same layover period. However, passengers with round-trip flights can use Touristanbul again during other waiting periods or choose free hotel accommodation if they meet the participation conditions.

The accommodation service is a separate service from Touristanbul. If you choose the accommodation service, you can contact our Hotel Desk office for terms and conditions. For the stopover service, you can click on this link.

We do not offer any other tour services besides Touristanbul.

Tour participants must be mentally and physically prepared to walk. The tours include different levels of physical activity depending on the program, but all involve walking, standing, and ascending and/or descending stairs.

The tours mostly take place outdoors, and you will need to walk certain distances, especially on longer tours. It is helpful to check the weather conditions before your flight and wear comfortable clothing and shoes.

We do not offer shopping tours, but you can purchase souvenirs at the break times during the tours. The time allocated for shopping may vary depending on the program.

Please visit the relevant web page for baggage rules.

Якщо ви вже є учасником Miles&Smiles, ви можете зареєструватися на екскурсію в останній момент і приєднатися до неї.

https://www.turkishairlines.com/uk-ua/miles-and-smiles/sign-up-form/index.html

Turkish Airlines reserves the right to make changes and cancellations to the tour program.

Passengers with N and R class tickets provided by Turkish Airlines can participate in tours. However, N and R class tickets provided to Turkish Airlines personnel and other airline personnel do not include the right to participate in tours.