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Terms of Use for Flight Vouchers

  • The flight voucher is issued in the name of the customer holding the original ticket.
  • The vouchers’ validation date is 2 years as of the date of issue of the voucher.
  • Vouchers can only be used to purchase tickets.
  • Vouchers can only be used on Turkish Airlines and AnadoluJet flights.
  • Changes are not permitted in the type of return following the refund process with a voucher, and the refund cannot be requested in cash.
  • Vouchers are created in the currency of the original ticket. (In certain circumstances, a voucher can be created with the EUR currency rather than the currency of the original ticket. Creating a voucher with EUR is valid for certain cases as determined by Turkish Airlines. If the currency of the original ticket currency is not EUR, a flight voucher cannot be issued in EUR).
  • Name changes are not permitted on the flight voucher. Flight vouchers may not be sold to another person and may not be transferred to any third parties.
  • Vouchers may be used at Turkish Airlines sales offices, online channels via our web site and the Call Center. Please apply to sales offices with the voucher number and valid national ID card/passport.
  • Tickets purchased with a voucher cannot be refunded. If a refund is requested according to the ticket rules, a new voucher is issued for the relevant amount.
  • If the voucher amount is greater than the amount of the ticket purchased, a one-time voucher will be issued for the remaining amount.
  • If the voucher amount is insufficient for the ticket purchase, the difference is collected from the passenger.
  • The voucher with 15% additional amount is calculated over the unused fare component (including taxes, surcharges and all other applicable costs) of the original purchased ticket.
  • The voucher with 15% additional amount is not available for every passenger. This voucher is offered to passengers on certain flights determined by Turkish Airlines and who are affected by flight cancellations or flight tariff changes.
  • Flight vouchers may not be used to pay taxes for tickets purchased using Miles points.
  • Flight vouchers issued for an original ticket for a domestic flight may only be used for domestic flights. Similarly, flight vouchers issued for an original ticket for an international flight may only be used for international flights.
  • Flight vouchers are usable only on behalf of the passenger. The voucher cannot be used on behalf of another passenger with the same reservation code when issuing the ticket.
  • Flight vouchers cannot be used/combined with other coupons or discount codes.
  • More than one voucher can be used when issuing a ticket.
  • If the currency of the flight voucher is different from the currency of the to-be-issued ticket, the exchange rates available on the Turkish Airlines website and reservation tools will be applied.
  • Turkish Airlines reserves the right to change the terms and conditions of flight vouchers.
  • Payment with flight voucher from the website is valid only for adult and baby passenger types. This payment option is not available for child passengers.