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We are rendering special services to our disabled or sick patients

We care that our disabled or sick patients travel without worries in comfortable conditions. For the services we provide for our passengers with special needs to travel in better conditions and the measures we take for the safety of all of our passengers, you can see the video we have prepared.
Vídeo

Hearing-impaired customers can click here for the video call center.

Dear Passengers,

In addition to current standards, we have improved our services to make sure you have a safe and healthy journey during the COVID-19 process. Please visit the travel information page for current applications and measures we have implemented.


For our sick or disabled passengers: Is your health condition suitable for travelling by plane?

Due to international flight regulations, unfortunately we cannot give admission to board to our passengers suffering certain diseases.

We can give admission to board to our sick patients who has no infectious diseases and for whom there is no medical impediment to travel, provided that they submit a medical report issued within a maximum of 10 days and bearing the statement of "there are no risks on traveling by plane".

On the other hand, we can give admission to board to our passengers with special needs or whose ability to move is temporarily restricted, either alone or with a companion depending on their medical conditions.


Should you be travelling alone or with a companion?

Our passengers with physical disabilities but able to fulfil their own personal needs may travel alone without a companion. However, our passengers who are unable to fulfil their personal needs are required to attend the flight under supervision of a companion. As well, our passengers with mental disabilities must necessarily attend the flight under supervision of a companion.

You can view the details regarding the situations that require travelling with a companion in the table below.

Situation Must travel with a companion Can travel without a companion Description
Sick passenger who can attend to his/her personal needs on his/her own X Can travel only with a medical report taken within 10 days before the flight.
Passenger with disability who can attend to his/her personal needs X No medical report is required
Mentally handicapped passenger X No medical report is required, all travel documents must be carried by the companion.
Visually impaired passenger X No medical report is required
Hearing-impaired passenger X No medical report is required
Hearing-impaired and visually impaired passenger X No medical report is required
Passenger with one broken leg X No medical report is required
Passenger who is mobile only with the help of a wheelchair X No medical report is required

*Passenger who can move without the assistance of cabin crew and has a crutch in case of an emergency or necessity

Passengers with certain medical conditions may fly, provided they submit a doctor’s report. The report must be prepared within 10 days of the flight, in English or Turkish, and must confirm that the passenger is fit to fly.

Wheelchair service



A complimentary wheelchair service is available to passengers with approved wheelchair requests. Wheelchair requests must be submitted at least 48 hours prior to the flight. Other wheelchair requests are evaluated within the station facilities.

Priorities Provided



We offer priority to special needs passengers upon request, and when checking in, going through passport control, and boarding. We provide special needs passengers with front row seats based on seat availability and aircraft configuration.

Guide dogs

Guide dogs are accepted in the cabin free of charge. Reservations for emotional support dogs and guide dogs can be submitted up to 48 hours before departure. During the flight, guide dogs must sit at the feet of their owners, uncaged.

Guide dogs must have valid health certificates, identification documents and vaccination papers. In addition, guide dogs must have any other documentation required by the destination country. These documents may be requested when checking in.

For more information, please see our pet travel page.


Medical Equipment



Some of the medical equipment you might need during the flight is available in our cabins. You may also use your own medical equipment during the flight.

Oxygen Cylinder



For security reasons you are not allowed to use your own oxygen tank during the flight; however, we will provide oxygen tank with a medical certificate with the amount per minute stated on your medical report. The oxygen inquiries should be placed at least 48 hours before the flight.

Respirators



In case you are traveling with personal respirator/ POC/CPAP machine please make sure that the device is FAA approved. You may use your own devices whenever you need to, except during take-off and landing.

Medications



Our passengers with diabetes may take their relevant medications without producing a report. Our passengers with medical conditions other than diabetes who are required to take medication during the flight must keep their prescriptions with them.

Information regarding USA flights Learn more

Complaints Resolution Official (CRO)

During flights to/from the United States, passengers may request to speak to a Complaint Resolution Official (CRO) regarding any problems related to a disability. The CRO team is authorized to resolve complaints on behalf of Turkish Airlines. CRO team members have undergone sensitivity and awareness training, as well as related DOT regulation and legislation training as specified in the “U.S Department of Transportation, Title 14, Chapter II, Sub-chapter D, Part 328, Subpart K”. CROs are available at the airports during operation hours. If you are not able to contact a CRO, you can e-mail CRO@THY.COM so that your issue gets the necessary attention. Please see this page for the complete list of CROs. CRO services are available in English and Turkish.

If you believe Turkish Airlines has violated any provision of the Code of Federal Regulations 14CFR, Part 382, you may file a formal complaint under the applicable procedures of 14CFR Part 382.65 via the following channels:

Via Mail:

U.S. Department of Transportation Aviation

Consumer Protection Division/C-75400

7th Street, SW

Washington, D.C. 20590

1-202-366-2220

Via online channel:

Aviation Consumer Protection Division Learn more

Aviation Consumer Protection Division >>

Air Carrier Access Act (ACAA)

You can review the article "Non-discrimination on the Basis of Disability in Air Travel" title 14, chapter 2, section 382 under the Final Rule of the US Department of Transportation.

You can access the Department of Transportation's regulation via the following channels.

Free phone numbers for passengers with disabilities - in English:

1-800-778-4838 (voice)

1-800-455-9880 (TTY)

Phone numbers for the US Aviation Consumer Protection Department:

202-366-2220 (voice)

202-366-0511 (TTY)

Address of the US Aviation Consumer Protection Department:

C-75, U.S. Dept. of Transportation

1200 New Jersey Ave., SE.

Washington, D.C. 20590

Website of the US Aviation Consumer Protection:

http://www.dot.gov/airconsumer