Flights may be disrupted by weather, epidemics, natural disasters or operational issues.
In the event of a flight disruption, we will notify you via SMS and email if we have your contact information. For changes or refunds, we provide options via our website and mobile application. We recommend that you add your mobile phone number and email address to your membership information to be notified in case of flight disruptions. If you are not a member, please update your personal information for the related flight in the manage booking area on our website and mobile app.
For award tickets, you can submit a refund request via our web and mobile app. Changes to flights can be made via our website within the framework of certain rules. You can also perform these transactions by calling our call center and contacting our sales offices.
You can visit the Passenger Rights page for information on your rights in case of delay.
If your flight is cancelled, you can change your flight or obtain a refund. We recommend that you take action by checking your rights in the Passenger Rights table.
In the event of a schedule change, you can confirm, modify or cancel your proposed new flight. We recommend that you carry out these transactions by reviewing your rights in the Passenger Rights table.
If an extraordinary circumstance is declared, you can change your flight or obtain a refund within the framework of certain rules. We recommend that you take action by reviewing your rights in the Passenger Rights table.