Miles&Smiles Business Upgrade

Miles&Smiles members can upgrade their cabin class on Turkish and partner flights using their Miles. Elite Plus members also have upgrade voucher privilege. Here you can find the all related information about Miles&Smiles Business upgrade.

使用哩程升艙 了解更多

  • 使用哩程升艙是一項尊榮禮遇，所有 Miles&Smiles 會員皆可使用哩程將其付費或獎勵機票升至商務艙。
  • Miles&Smiles 會員可以在我們的網站或行動應用程式使用哩程升艙功能。
  • 使用哩程升艙後，將適用升艙艙位的行李限重以及乘客休息室使用權。
  • 升艙機票如需改簽或退票，必須先退還升艙，再依機票的退票及改簽條件辦理。
  • 使用哩程升艙可用於付費機票和獎勵機票。
  • 使用哩程升艙不適用於其他航空公司營運的代碼聯營航班。 Star Alliance 星空聯盟升艙獎勵 (SAUA) 服務適用於 Star Alliance 成員航空公司。
  • 簽發升艙僅適用於由 Turkish Airlines 營運的航班。
  • 使用哩程升艙必須在班機起飛前至少 24 小時完成。 最後一刻升艙服務可在航班起飛前 24 小時內使用。
  • 使用哩程升艙僅適用於商務艙的某些票價等級。

Elite Plus Complimentary Business Upgrade Learn more

  • Elite Plus Complimentary Business upgrade is a privilege that Elite Plus members can upgrade their paid or award tickets to Business class.
  • As of the start of Elite Plus status, the two upgrades must be used in the first and second periods. Each period is 12 months. Rights that are not used by the end of the period lose their validity. 
  • When a Complimentary Business upgrade is used, no Miles will be deducted from the member account.
  • Elite Plus members with a family membership can use their Complimentary Business upgrade for other members of the family membership.
  • After the upgrade with Elite Plus Complimentary Business upgrade, baggage allowance and passenger lounge access for the upgraded class will apply.
  • Elite Plus gift upgrade is only valid for certain fare classes in Business Cabin.

最後一刻升艙 了解更多

  • 最後一刻升等是一項尊榮禮遇，您可以在航班起飛前 24 小時內使用哩程或優惠券將您的機票升至商務艙（視座位情況而定）。
  • 如果所要求的航班有座位，所有 Miles&Smiles 會員皆可享有最後一刻升艙服務。 由於某些機場的運營原因，可能會發生變化。
  • 最後一刻升艙也適用於獎勵機票。
  • 最後一刻升艙可以透過網路行動管道、客服中心及櫃檯進行。

Star Alliance Upgrade Awards (SAUA) Learn more

  • Star Alliance upgrades can only be made online. Star Alliance upgrades cannot be completed at check-in or when boarding.
  • In the scope of Star Alliance upgrade awards, it is necessary to apply to the sales office of the operating airline for changes and refunds.
  • If a reservation with a Star Alliance upgrade is canceled, the Star Alliance upgrade will be canceled automatically and the Miles will be refunded to the member's account.
  • For any changes (changes to date or route, or cancelation) to be made after a Star Alliance upgrade has been issued for a Turkish Airlines flight, it will be necessary to apply to a Turkish Airlines sales office.
  • Upgrades can only be issued for the next highest flight class. Two upgrades cannot be applied on the same route.
  • For a Star Alliance upgrade award requested on a Star Alliance member airline flight, depending on the operating airline's implementation, upgrades from both Economy Class to Business Class, and Business Class to First Class can be made.
  • On airlines which operate a three-cabin class system, upgrades from Economy Class to Business Class, or Business Class to First Class can be issued.
  • For flights with two cabin classes, depending on the operating airline's implementation procedure, paid upgrades from Economy Class to Business Class, or from Economy Class to First Class can be issued.
  • The Star Alliance upgrade award is only valid for certain ticket fare classes. On Turkish Airlines flights, in order to upgrade from Economy Class to Business Class, the ticket fare class must be either Y or B.
  • Star Alliance upgrade awards cannot be used on discounted, free or award tickets.
  • Stopovers are not included in the scope of Star Alliance upgrade awards. Upgrades are issued on a route basis. An upgrade award is available for every route.
  • Star Alliance upgrade awards are only valid on flights operated by Star Alliance member airlines.
  • Codeshare flights are not included.
  • Upgrades can be issued no earlier than 355 days before and no later than 24 hours before scheduled departure.
  • Miles&Smiles members can request Star Alliance upgrade awards for themselves or for a person of their choosing. It is not necessary for the Miles&Smiles member whose Miles were used to fly.
  • On a single occasion, a Star Alliance upgrade award can be issued for at most four passengers, four Miles&Smiles members using Miles from their accounts, and for one route.
  • In SAUA, all passengers on the same pnr must be upgraded. SAUA can be requested for a maximum of 4 passengers on the same reservation at one time. If all passengers on the same reservation will not be upgraded, the reservation must be divide.
  • Alternative reservations are not permitted in the scope of Star Alliance upgrade awards.
  • With regards to earning Miles, the original ticket class will be taken into account, not the upgraded class.
  • On certain reservations with specific special requests, a Star Alliance upgrade award will not be permitted. Special requests such as seat selection and special meals must be requested from the airline operating the flight.
  • The number of Miles required for a Star Alliance upgrade award is equal for adults and children.
  • Star Alliance upgrade awards cannot be issued for infant passengers under the age of 2.
  • No upgrade certificate will be requested from passengers using a Star Alliance upgrade award.
  • The Miles&Smiles upgrade award and Star Alliance upgrade award are distinct features and their conditions and Mile values may differ.
  • If a passer who has received a Star Alliance upgrade award wishes to make a change to their reservation or cancel a reservation will not be charged a fee to do so.
  • Passengers must follow these steps when applying for Star Alliance upgrades.
  1. Indicate the number of passengers and number of Miles&Smiles members using Miles from their account.
  2. Enter Miles&Smiles membership number and PIN code.
  3. Enter the name, surname and flight details of the passenger to be upgraded.
  4. Confirm the number of Miles required for the upgrade.
  5. View the Miles debited from the Miles&Smiles account and the upgrade information saved on the reservation.