If you have any concerns regarding your health before your flight, we strongly recommend consulting a doctor to ensure your journey is safe and comfortable. Most medical conditions do not prevent air travel; however, additional evaluations may be required in certain cases.

Passengers who have medical conditions that could be exacerbated or adversely affected by flying may be required to provide a doctor’s note stating that they “can complete the flight without needing urgent medical assistance.”

• Passengers with medical conditions that pose a potential risk to flight safety (such as active vomiting, severe shortness of breath, uncontrolled rapid breathing accompanied by shortness of breath, extreme pallor and cold sweats accompanied by weakness severe enough to prevent standing, a severely pained facial expression due to any cause, suspected confusion, uncontrolled agitation with sudden and unpredictable movements that could harm others, active bleeding or injuries that may indicate recent trauma, etc.),
• Passengers who have undergone any type of heart, vascular, chest, or brain disease or related surgeries (bypass, angiography, heart surgery, brain surgery, etc.) within 10 (ten) days of the flight departure; or who have undergone orthopedic or major abdominal surgeries and wish to submit a statement regarding their condition or have a special request,
• Passengers who require the use of medical devices (oxygen tanks, portable respiratory devices) during the flight.

Passengers with disabilities or health issues are accepted for travel unless they fall into one of the following categories, or unless the airline’s procedures specify otherwise.

• Infants less than 48 hours old are not accepted for travel.
• Pregnant passengers are not accepted for travel starting from the beginning of the 36th week of a single pregnancy or the beginning of the 32nd week of a multiple pregnancy.
• Passengers who require the use of electric or air-pressurized equipment during the flight—other than oxygen cylinders provided by the airline and medical devices approved by the airline—are not accepted for travel.
• Passengers who are determined to be unable to follow the cabin crew’s instructions in the event of an inflight emergency (for example, a passenger who cannot understand or follow instructions provided during the check-in process at the counter) will not be permitted to board the flight unless accompanied by a companion. If accompanied by a companion, they will be permitted to board the flight without a doctor’s note.
• Passengers who have medical certificates stating that they require personal care or nursing services during the flight will not be permitted to board the flight unless accompanied by a qualified personal care assistant and/or nurse.
• Passengers who have medical certificates or declarations indicating contagious and communicable diseases such as rubella, measles, mumps, meningitis, hand-foot-and-mouth disease, whooping cough, scabies, chickenpox, monkeypox, or tuberculosis will not be permitted to board the flight under any circumstances during the contagious period. However, these passengers may be permitted to board if they present a doctor’s note stating, “There is no risk of the disease spreading to other passengers.”
• Passengers who, due to their physical or medical condition, are deemed to pose a direct threat to the health or safety of other passengers and/or their belongings, to the aircraft, or to the crew will not be permitted to board. (This includes aggressive or uncontrollable behavior, hallucinations or delusions, a tendency to harm oneself or others, extreme agitation). Such passengers will not be permitted to board the aircraft under any condition or circumstance, even if accompanied by a companion.

To ensure that they can safely complete their journey and follow safety instructions in an emergency, some passengers may need to fly with an attendant.

Whether a passenger requires an attendant can be assessed based on their ability to provide consistent and context-appropriate answers to questions, follow instructions, and independently complete check-in procedures.

In addition, if the passenger’s medical certificate or evaluation indicates the need for an attendant, the passenger is permitted to board only if accompanied by their attendant. For passengers who have medical conditions that require being accompanied on the flight by a healthcare professional (such as a doctor, paramedic, or nurse, as specified in the report) during the flight, that person must meet the criteria below.

• The attendant must be present with the passenger throughout the entire flight, including takeoff, flight, and landing,
• The attendant is expected to have the physical and cognitive abilities necessary to assist the passenger in an emergency.

Cabin crew members do not provide companion services for passengers.

Passengers with neurodevelopmental diversity (e.g., autism, ADHD (attention-deficit/hyperactivity disorder), intellectual or learning disabilities) are not required to provide a medical certificate; however, if these passengers require additional support in understanding safety instructions, responding appropriately to emergencies, or managing sensory challenges, they must travel with a companion.

Individuals in these situations may exhibit different behaviors—such as impulsivity, inattention, or an inability to sit still for long periods—due to social communication differences or stresses triggered by factors like light, sound, smell, crowds, or changes in environment. Passengers should not be asked questions regarding illness, medical diagnoses, etc., and they are not required to present a medical certificate.

However, if these passengers are traveling without a companion, their facility to understand safety instructions, to respond appropriately to emergencies, and/or to manage sensory difficulties can be assessed during the check-in process as follows:

• Providing consistent and context-appropriate answers to questions,
• Being able to follow instructions,
• Being open to guidance,
• Remaining calm amid noise, waiting, or crowds,
• If the passenger can complete the check-in process independently, they will be accepted for the flight without an escort; except in cases that pose a serious threat to flight safety, the passenger will be permitted to board the flight.

• We cannot guarantee that other passengers will not bring food or other items that may contain allergens into the cabin and/or consume such items during the flight.
• Due to the cabin ventilation system, it is not possible to completely prevent food-derived particles from spreading throughout the aircraft.
• It is not possible to completely eliminate all types of allergens from the aircraft cabin.
• Passengers must consult their physician regarding their fitness to fly under these conditions.
• Passengers must carry their own medication (e.g., an epinephrine auto-injector, etc.) along with the medication prescription.
• Passengers are responsible for taking the necessary personal precautions during the flight.
• Passengers at risk of a severe allergic reaction must travel with a companion who can assist with administering medication in an emergency.
• Passengers are solely responsible for any health issues that may arise during the flight.

Passengers with disabilities or reduced mobility can travel alone if they are able to meet their personal needs independently.

Passengers who are unable to understand safety instructions, respond appropriately to emergencies, manage sensory challenges, or meet their personal needs independently are required to travel with a companion.

投訴解決人員 (CRO)

在往返美國的航班上，乘客可以要求就任何與殘障有關的問題與投訴解決人員 (CRO) 交談。CRO 團隊有權代表土耳其航空公司解決投訴問題。CRO 團隊成員接受了“美國交通部，第 14 篇，第二章，D 子章，328 部分，K 子部分”中規定的敏感性和覺知訓練，以及相關的 DOT 法規和立法培訓。機場在營運時間內提供 CRO 服務。如果無法聯絡 CRO，則可以傳送電子郵件至 CRO@THY.COM，您的問題會得到必要的關注。請查看此頁面，了解 CRO 完整清單。CRO 服務提供英語和土耳其語版本。

如果您認為土耳其航空公司違反了聯邦法規 14CFR 第 382 部分的任何規定，請透過以下管道根據 14CFR 第 382.65 部分的適用程序提出正式投訴：

透過郵件：

U.S. Department of Transportation Aviation

Consumer Protection Division/C-75400

7th Street, SW

Washington, D.C. 20590

1-202-366-2220

透過線上管道：

航空消費者保護部門 >>

航空無障礙法案 (ACAA)

您可以查看美國交通部最終條例標題 14，第 2 章，第 382 部中的文章 "Non-discrimination on the Basis of Disability in Air Travel（身心障礙者搭機反歧視準則）"。

可以透過以下管道了解交通部的規定。

殘障乘客的免費電話號碼 - 英語：

1-800-778-4838（語音）

1-800-455-9880 (TTY)

美國航空消費者保護部門的電話號碼：

202-366-2220（語音）

202-366-0511 (TTY)

美國航空消費者保護部門地址：

C-75，美國運輸部

1200 New Jersey Ave., SE

Washington, D.C. 20590

美國航空消費者保護網站：

http://www.dot.gov/airconsumer