We are here to help you with anything

With a service approach that does not compromise on quality and comfort, we ensure that passengers can easily access information and answers to their questions.

Feedback & Claim

You can make your flight related claims or share the experiences you get during your travels, your opinions and suggestions by visiting our feedback form.
Furthermore, you can make a baggage related claim (lost, missing, damaged, delayed,etc..) in our online claim form here.
You can visit the link to contact the Turkish Airlines smart travel assistant via WhatsApp for your questions regarding your trip.

Our Call Centers

TURKISH AIRLINES HEADQUARTERS

Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye

Phone: +90 212 463 63 63

Fax: +90 212 465 21 21

OUR CUSTOMER SATISFACTION POLICY

During the course of our customer-oriented passenger transport operations, Turkish Airlines provides communication channels to help customers pass on their views, complaints, suggestions, and appreciation. We take careful note of all comments, regardless of any expectation of economic returns. We operate a compensation scheme to ensure customer satisfaction, evaluating customer feedback to find solutions and taking into account statutory national and international conditions, legislative requirements, civil aviation rules, and documentary evidence gathered by our partnership.

We take a customer-oriented approach to dealing with customer complaints. The processes of awareness, recognition, analysis, guiding, solution-finding, and customer follow-up are managed in line with the principles of transparency, accessibility, responsiveness, objectivism, confidentiality, and accountability. The information we gain from the process contributes to our aim of continuous improvement.

We are continually improving our procedures by utilizing customer and employee feedback as well as suggestions from our other stakeholders. We provide all the resources necessary in order to develop our products and services in line with the expectations and needs of our customers.