General Conditions of the Stopover Service
• To benefit from the Stopover service, there should be at least a 20-hour layover between two flights.
• Passengers traveling to/from international flights with a connection at Istanbul Airport (IST) can benefit from our Stopover Service on both outbound or return flights.
• To take advantage of the Stopover Accommodation service in Istanbul, the layover between two flights should not exceed 7 days.
• To use the Stopover Accommodation service, the outbound and return flights should be on the same reservation. Separate tickets for outbound and return flights are not accepted.
• Passengers can benefit from this service only once for either the outbound or return flight.
• For the Stopover benefit to be valid, the country of departure and the country of arrival must be the same.
• The stopover accommodation service is only available for round trip flights operated by Turkish Airlines. Passengers with ticket numbers starting with 235 can benefit from this service.
• Rules may vary from country to country; passengers benefiting from the Stopover Accommodation Service are subject to the rules of the country from which they first depart with Turkish Airlines.
• Passengers who use the Stopover service cannot benefit from the Touristanbul service on the same route.
• Passengers under the age of 18 and those traveling alone cannot benefit from the Stopover accommodation service.
Accommodation Conditions and Duration
• Economy Class passengers can stay for 1 night at a 4-star hotel free of charge.
• Business Class passengers can stay for 2 nights at a 5-star or boutique hotel free of charge.
*Special cases:
Passengers traveling from Australia, Canada, Chile, China Mainland (PVG, CAN, PEK) , Chinese Taipei, Indonesia, Japan, Malaysia, Mexico, New Zealand, Singapore, South Korea and the USA:
-Economy Class passengers can stay for 2 nights at a 4-star hotel free of charge.
-Business Class passengers can stay for 3 nights at a 5-star or boutique hotel free of charge. • The free accommodation period must be used consecutively and cannot be split into different dates.
Application and Approval Process
• Passengers need to apply at least 72 hours before the departure of the flight on which they wish to benefit from the service.
• Passengers wishing to use the Stopover Accommodation Service should apply after completing the ticketing process.
• Passengers who do not apply for the service cannot use it in case of schedule changes or flight cancellations during their travel.
Visa, Transportation, and Additional Costs
• It is the passenger’s responsibility to obtain all the necessary documents for entry and exit from Turkey. You can visit the e-visa page before your journey.
• Visa fees, local travel expenses, and travel expenses between the airport and the hotel are the passenger’s responsibility.
Hotel Voucher Usage and Changes
• Passengers without a hotel voucher cannot benefit from the free accommodation service.
• The hotel voucher and boarding pass should be presented at check-in at the hotel.
• Hotel vouchers are created with the current ticket number. If the ticket number changes, the passenger needs to request a new voucher.
• Once the hotel voucher is issued by the system, it cannot be changed according to personal requests.
• For additional accommodation, after receiving the hotel voucher, you can directly contact the hotel to take advantage of Turkish Airlines' special prices.
Invalid Conditions
• Passengers with tickets in N and R fare classes cannot benefit from the Stopover Accommodation Service.
• Turkish Airlines reserves the right to change the terms and conditions of the Stopover service in Istanbul.
