Another facility for our passengers with disability

We are cancelling the requirement to submit related documents in each flight for discounts provided to our passengers with disability. Our passengers with disability, activating their Miles&Smiles membership by submitting a “proof of disability” document only once, will now benefit from a 20% discount in domestic flights and a 25% discount for international flights departing from Türkiye without the need to present any further documents.

In Turkish Airlines operated flights departing from Türkiye, it is now enough for our passengers with disability to activate their Miles&Smiles membership by submitting a “proof of disability” document only once. Our passengers with disability will not be required to present any further documents in each flight to benefit from a 20% discount for domestic flight tickets and a 25% discount for international flight tickets for flights departing from Türkiye.

Accepted documents

When our passengers with disability become Miles&Smiles members with submitting one of the following documents, no further documents will be required from them.

• A disabled ID card obtained from the Directorate General of Services for Persons with Disabilities and the Elderly (Rebublic of Türkiye, Ministry of Family and Social Services General Directorate of Services for Persons with Disabilities and the Elderly)
• Medical board report demonstrating disability rate of 40% and above obtained from a general state hospital
• National Identity Card containing “disability” expression

Discounted ticketing

To benefit from this discount, our passengers are required to get approval after completing their Miles&Smiles membership, either by using the feedback form on our website or by applying to our sales offices with their disability documents.

Our passengers only need to bring their disability documents to our sales offices or contracted travel agencies to get discounted tickets.

Passengers who wish to purchase tickets from our call center must fill out the feedback form and upload their disability documents to the system after they become Miles&Smiles members.

• Feedback category: “Miles&Smiles Program”
• Feedback subject: "Membership processes"

Proof of disability document must be uploaded in “Your File” section.

Terms and Conditions

• Miles&Smiles membership is activated in 7 days at the latest after the feedback form is filled.
• Following the activation of Miles&Smiles membership, passengers can have their discounted tickets issued.
• Passenger with disability discount is also applied in connecting flights.
• Passenger with disability discount cannot be combined with other discounts.
• Tickets, for which passenger with disability discount is applied, can be reissued or refunded.
• Original fare rules are valid for other application conditions within the scope of passenger with disability discount.

Companion passenger discount

Discounted tickets can also be issued for the companions of our passengers with disability provided that they travel together. In order to benefit from discount, the companion card given to passenger with disability by the Ministry of Family and Social Policy or proof of disability document demonstrating the “right to have a companion” must be submitted to our sales offices.

Our efforts to cancel the requirement for our companion passengers to present related documents continue.