Disabled female passenger receiving special service at THY istanbul airport check-in counter

Another facility for our passengers with disability

We are cancelling the requirement to submit related documents in each flight for discounts provided to our passengers with disability. Our passengers with disability, activating their Miles&Smiles membership by submitting a “proof of disability” document only once, will now benefit from a 20% discount in domestic flights and a 25% discount for international flights departing from Türkiye without the need to present any further documents.

Accepted documents

When our passengers with disability become Miles&Smiles members with submitting one of the following documents, no further documents will be required from them.

A disabled ID card obtained from the Directorate General of Services for Persons with Disabilities and the Elderly (Rebublic of Türkiye, Ministry of Family and Social Services General Directorate of Services for Persons with Disabilities and the Elderly)
Medical board report demonstrating disability rate of 40% and above obtained from a general state hospital
National Identity Card containing “disability” expression

Passengers with disabilities can purchase plane tickets with their disability documents at our sales offices or contracted travel agencies in Türkiye. After completing their Miles&Smiles membership, passengers can also have their disability discounted tickets arranged at any time through the call center, website or mobile application by filling out the feedback form.

Discounted ticketing

To benefit from this discount, our passengers are required to get approval after completing their Miles&Smiles membership, either by using the feedback form on our website or by applying to our sales offices with their disability documents.

Our passengers only need to bring their disability documents to our sales offices or contracted travel agencies to get discounted tickets.

Passengers who wish to purchase tickets from our call center must fill out the feedback form and upload their disability documents to the system after they become Miles&Smiles members.

Feedback category: “Miles&Smiles Program”
Feedback subject: "Membership processes"

Proof of disability document must be uploaded in “Your File” section.

Terms and Conditions

Miles&Smiles membership is activated in 7 days at the latest after the feedback form is filled.
Following the activation of Miles&Smiles membership, passengers can have their discounted tickets issued.
Passenger with disability discount is also applied in connecting flights.
Passenger with disability discount cannot be combined with other discounts.
Tickets, for which passenger with disability discount is applied, can be reissued or refunded.
Original fare rules are valid for other application conditions within the scope of passenger with disability discount.
Our passengers with disability will now benefit from a 20% discount in domestic flights and a 25% discount for international flights departing from Türkiye.

For detailed information regarding transportation of passengers with disability, you can visit our passengers with a medical condition or disability page.

Companion passenger discount

Discounted tickets can also be issued for the companions of our passengers with disability provided that they travel together. In order to benefit from discount, the companion card given to passenger with disability by the Ministry of Family and Social Policy or proof of disability document demonstrating the “right to have a companion” must be submitted to our sales offices.

Our efforts to cancel the requirement for our companion passengers to present related documents continue.