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Flight Disruptions

As the Turkish Airlines family, we want to bring you to your destination on time. Our first priority is to provide you with a safe, fast and enjoyable journey. However, the dates and times of flights may change, or flights may be cancelled due to operational reasons. As well, there may be extraordinary situations at the departure or arrival point. We work diligently to resolve such cases and strive to improve your travel experience.

Due to the COVID-19 pandemic, some of the information on this page may change. Our Free Change and Change to Open Ticket pages provides more information on rights provided due to flight disruptions.

Schedule change

  • You can approve the new proposed flight caused by a change in schedule.
  • If the new flight date or route is not suitable, you can change to a different flight, free of charge, under certain rules.
  • If necessary, you can cancel your ticket and obtain a refund. (For the cancellation of partially used international flight tickets, the refund amount is calculated under the international fare rules.)
  • You can perform your transactions through our website, mobile application, call center and sales offices.

Flight cancellations

  • If your flight has been canceled, you can change to another flight under certain rules.
  • If you do not wish to change your flight to another flight, you may request a full refund under certain rules. (For the cancellation of partially used international tickets, the refund amount is calculated under the international fare rules.)
  • You can perform your transactions through our website, mobile application, call center and sales offices.

Extraordinary Circumstances

  • For our passengers who experience flight disruptions due to extraordinary circumstances, we provide the option of changing to a different flight* under certain rules.
  • We provide ease of refund** for passengers who do not wish to change their flight under certain fare rules. (For the cancellation of partially used international flight tickets, the refund amount is calculated under the international fare rules.)
  • You can perform your transactions through our website, mobile application, call center and sales offices.

* Changes made within the scope of a state of emergency may result in fare differences.

** For cancellations made under a state of emergency, the entire ticketing fee may not be refunded.

Delays

  • You can change your flight within the rules determined according to the delay time.
  • You may cancel your flight and obtain a refund within the rules determined according to the delay time.
  • You may benefit from additional services offered to you within the rules determined according to the delay time.
  • You can perform your transactions through our call center and sales offices.

What you should know about flight disruptions

  • If you have provided your contact information, you will be notified of flight disruptions via text message and e-mail. You can request changes and refunds through our call center, sales offices, website and mobile application. We recommend adding your mobile phone number and e-mail address to your membership information to ensure that you are immediately notified regarding flight disruptions.
  • For vouchers, transactions regarding flight disruptions cannot be performed through our online channels. You may contact our call center or sales offices for these transactions.
  • Please review our Flight cancellation and changes page for more information on flight disruptions and frequently asked questions.
  • Please review our Passenger rights page for more information on your rights regarding schedule changes, flight cancellations, extraordinary circumstances and delays.