Hearing-impaired customers can click here for the video call center.
In addition to current standards, we have improved our services to make sure you have a safe and healthy journey during the COVID-19 process. Please visit the travel information page for current applications and measures we have implemented.
Persons with certain conditions may not be permitted to board the flight due to international flight regulations.
Ill passengers may board flights if they submit a doctor’s report, prepared within 10 days prior to the flight, confirming that they are fit to fly. This does not apply to passengers who have infectious diseases or other medical restrictions.
Passengers with special needs or temporarily limited mobility may board flights unaccompanied or with a companion according to their health conditions.
Passengers with physical disabilities who can meet personal needs during the flight may travel unaccompanied. Passengers who require assistance in meeting their personal needs must board the flight under the supervision of a companion. Passengers with mental disabilities must be accompanied by a guardian or caregiver.
Please review the table below to determine when to travel with a companion.
| Situation | Must travel with a companion | Can travel without a companion | Description |
|---|---|---|---|
| Sick passenger who can attend to his/her personal needs on his/her own | X | ✓ | Can travel only with a medical report taken within 10 days before the flight. |
| Passenger with disability who can attend to his/her personal needs | X | ✓ | No medical report is required |
| Mentally handicapped passenger | ✓ | X | No medical report is required, all travel documents must be carried by the companion. |
| Visually impaired passenger | X | ✓ | No medical report is required |
| Hearing-impaired passenger | X | ✓ | No medical report is required |
| Hearing-impaired and visually impaired passenger | ✓ | X | No medical report is required |
| Passenger with one broken leg | X | ✓ | No medical report is required |
| Passenger who is mobile only with the help of a wheelchair | X | ✓ | No medical report is required |
*Passenger who can move without the assistance of cabin crew and has a crutch in case of an emergency or necessity
Passengers with certain medical conditions may fly, provided they submit a doctor’s report. The report must be prepared within 10 days of the flight, in English or Turkish, and must confirm that the passenger is fit to fly.
A complimentary wheelchair service is available to passengers with approved wheelchair requests. Wheelchair requests must be submitted at least 48 hours prior to the flight. Other wheelchair requests are evaluated within the station facilities.
We offer priority to special needs passengers upon request, and when checking in, going through passport control, and boarding. We provide special needs passengers with front row seats based on seat availability and aircraft configuration.
Guide dogs are accepted in the cabin free of charge. Reservations for emotional support dogs and guide dogs can be submitted up to 48 hours before departure. During the flight, guide dogs must sit at the feet of their owners, uncaged.
Guide dogs must have valid health certificates, identification documents and vaccination papers. In addition, guide dogs must have any other documentation required by the destination country. These documents may be requested when checking in.
For more information, please see our pet travel page.
Some of the medical equipment you might need during the flight is available in our cabins. You may also use your own medical equipment during the flight.
For security reasons you are not allowed to use your own oxygen tank during the flight; however, we will provide oxygen tank with a medical certificate with the amount per minute stated on your medical report. The oxygen inquiries should be placed at least 48 hours before the flight.
In case you are traveling with personal respirator/ POC/CPAP machine please make sure that the device is FAA approved. You may use your own devices whenever you need to, except during take-off and landing.
Our passengers with diabetes may take their relevant medications without producing a report. Our passengers with medical conditions other than diabetes who are required to take medication during the flight must keep their prescriptions with them.
During flights to/from the United States, passengers may request to speak to a Complaint Resolution Official (CRO) regarding any problems related to a disability. The CRO team is authorized to resolve complaints on behalf of Turkish Airlines. CRO team members have undergone sensitivity and awareness training, as well as related DOT regulation and legislation training as specified in the “U.S Department of Transportation, Title 14, Chapter II, Sub-chapter D, Part 328, Subpart K”. CROs are available at the airports during operation hours. If you are not able to contact a CRO, you can e-mail CRO@THY.COM so that your issue gets the necessary attention. Please see this page for the complete list of CROs. CRO services are available in English and Turkish.
If you believe Turkish Airlines has violated any provision of the Code of Federal Regulations 14CFR, Part 382, you may file a formal complaint under the applicable procedures of 14CFR Part 382.65 via the following channels:
Via Mail:
U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
1-202-366-2220
Via online channel:
Aviation Consumer Protection Division >>
You can review the article "Non-discrimination on the Basis of Disability in Air Travel" title 14, chapter 2, section 382 under the Final Rule of the US Department of Transportation.
You can access the Department of Transportation's regulation via the following channels.
Free phone numbers for passengers with disabilities - in English:
1-800-778-4838 (voice)
1-800-455-9880 (TTY)
Phone numbers for the US Aviation Consumer Protection Department:
202-366-2220 (voice)
202-366-0511 (TTY)
Address of the US Aviation Consumer Protection Department:
C-75, U.S. Dept. of Transportation
1200 New Jersey Ave., SE.
Washington, D.C. 20590
Website of the US Aviation Consumer Protection:
