Support and Updates

 
Welcome to the TKCONNECT Information Hub, your one-stop destination for everything related to Turkish Airlines’ NDC platform. Here, you can access dedicated support for integration and technical inquiries, explore the latest TKCONNECT news and product updates, and find detailed answers to frequently asked questions. Whether you’re looking for guidance on connection types, staying updated on new features, or reviewing technical release notes, this page brings together all the essential resources to help you make the most of TKCONNECT.

Contact

For general inquiries or further assistance regarding our NDC program, please reach out to us using the following contact information:

  • Email: ndccore@thy.com
  • Support Portal: Submit a Ticket (login required)

We look forward to assisting you and ensuring your experience with our NDC platform is seamless and successful.

We understand that transitioning to NDC can come with challenges, but we are here to support you throughout the process. For assistance with integration, technical support, or other inquiries about our connection types (direct connection via APIs, via an aggregator, or simple UI), please submit a support ticket through our agency portal using this link (login required). In our support portal, you can either submit a new ticket or review your previously submitted ones. Please ensure you select 'TKCONNECT' along with the necessary options from the left menu. Afterward, you will be prompted to choose other options that best describe your issue. You can also attach files or screenshots related to your issue. Please note:

If you are an agency connecting to our NDC through an aggregator, kindly contact the aggregator first for support.

  • We encourage you to visit our FAQ page before reaching out to us.
  • Our NDC support is available 24/7. This means you can reach out to us at any time, day or night, for assistance with any NDC-related inquiries or issues. Our dedicated team is here to ensure that you receive timely and efficient support whenever you need it.
  • We can assist with access to NDC services, API-related queries, troubleshooting errors, fares, availability or login/OTP issues and any other related issues you may encounter.

Thank you for choosing TKCONNECT. We look forward to assisting you!

TKCONNECT news and updates

Stay informed about the latest developments with TKCONNECT!

In this section, you’ll find

  • Product Launches and Feature Updates – Learn about innovative new functionalities, platform enhancements, and major milestones.
  • Company Announcements – Stay informed about strategic partnerships, growth achievements, and other corporate news. For a complete overview of all updates, please visit our News page.

FAQs

To help you better understand TKCONNECT and the IATA NDC standard, we’ve compiled a set of frequently asked questions. Here, you’ll find clear answers about what NDC is, how TKCONNECT works, the benefits it offers, integration details, supported functions, and more.
Whether you are a travel agency, aggregator, or technology provider, this FAQ provides the essential information you need to explore partnership opportunities and get started with TKCONNECT.

Go to full FAQ page.

Technical updates-releases

Access the latest technical updates and release notes for the TK NDC platform in the Turkish Airlines Agency Portal under the “Products & Services” tab, in the “NDC” drop-down menu (login required). For our tech-savvy users, we provide detailed information to keep your integration running smoothly:

  • API Enhancements & Software Updates: Information on new API features, performance improvements, and bug fixes.
  • Release Notes & Documentation Changes: Comprehensive details on recent changes, including impact descriptions and implementation guidance.
  • System Improvements & Roadmap Updates: Announcements on upcoming changes and planned enhancements to ensure you are using the most current version of our platform.