NDC (New Distribution Capability) is an XML-based data exchange standard developed by IATA. It improves communication between airlines and travel sellers and changes how airline products are sold by removing many limits of legacy distribution.

TKCONNECT is Turkish Airlines' NDC program. It covers the TKCONNECT UI, connections through certified aggregators and Direct Connection (API), and lets you shop, book and service Turkish Airlines flights.

The creation of different product suggestions by the airline according to passenger needs and search queries and their presentation to the customer at the time of purchase is called an “offer”. An order is created from the offer you select. It records the flights, products and services in the booking. Payment and ticketing follow as separate steps.

Turkish Airlines has the IATA Airline Retailing Maturity Index (ARM) certificate.

The creation of different product suggestions by the airline according to passenger needs and search queries and their presentation to the customer at the time of purchase is called an “offer”. An order is created from the offer you select. It records the flights, products and services in the booking. Payment and ticketing follow as separate steps.

Agencies (IATA, non-IATA, TIDS) and distribution intermediaries (such as technology providers, aggregators, TMCs, OTAs, consolidators and other third-party vendors) may connect directly with TKCONNECT.

You can connect to TKCONNECT via API, simple web portal (UI) and aggregators. For detailed information, please visit the “How to connect?” page.

Indicatively, NDC API request approval takes about 2 to 3 business days and certification about 1 to 2 weeks once your build is ready. The total depends on your development effort and is typically 6 to 8 weeks from the start of development to go-live.

Onboarding guide documentation is provided in the "How to connect?" page. ...For other queries, submit a ticket in the Issue Tracking Panel of the Agency Portal, or email ndccore@thy.com if you are not yet a partner.

Turkish Airlines does not charge any fees to its business partners for the services it provides through TKCONNECT. If you connect through an aggregator, your aggregator's own commercial terms apply.

You can start application process in the "How to connect?" page.

Yes. All partners sign a non-disclosure agreement (NDA), the TKCONNECT Agreement, a Data Processing Agreement (DPA) and a Security Commitment Agreement. Non-IATA agencies also sign a Direct Settlement Agreement. You sign the NDA when you apply; the other agreements follow once your application is approved.

Using TKCONNECT, tickets can be issued for both simple and complex travel plans (one-way, round-trip, open-jaw and multi-city).

Tickets are provided with standard agency reports through the IATA Billing and Settlement Plan (BSP) and Airline Reporting Corporation (ARC). Non-BSP agencies settle under their Direct Settlement Agreement

TKCONNECT supports local currencies as well as US Dollar and Euro.

Yes. In the TKCONNECT UI you can exchange and reissue, refund unused and partly used tickets, void before the daily sales report closes, split passengers into a new order, add ancillaries after ticketing and handle disruptions. Through a Direct Connection (API), you can update passenger information, split orders, add or remove services, reshop and rebook, and cancel orders. Through an aggregator, the available actions depend on your aggregator.

There is no award ticket issuing function.

Yes, SSR can be added/removed.

Yes, the commission is supported.

Group tickets are not available. For group requests, contact your Turkish Airlines sales office.

Additional services like seat selection, extra baggage, sports equipment, PETC-AVIH, business upgrade, extra seat are available.

No. Service every TKCONNECT booking only through TKCONNECT; changes made elsewhere put the order and the PNR out of sync. If your channel cannot complete an action, see Support and updates.

Turkish Airlines emails the passenger directly about the change. If you use the TKCONNECT UI, involuntary changes are also flagged in your order list and listed on the Order Change Notification (OCN) page, where you can act on them. Direct Connection (API) partners receive the change through the Order Change Notification (OCN) service; aggregator users see it as their aggregator presents it. Depending on Turkish Airlines policy and the order status, you can accept the change, reissue without penalty or take a full refund.

In applicable markets, you can void a ticket until midnight (00:00) local time in your country on the day it was issued. After that, use a refund.

In the TKCONNECT UI you can add your own markup as a percentage or a fixed amount, calculated on the base fare plus fuel surcharge (not on taxes or ancillaries). You can show or hide it. The markup is collected with the ticket and settles through your payment cycle. Before you use markup, contact your local Turkish Airlines sales team.

You can pay by cash, credit card (Visa, Mastercard, American Express, Diners Club, JCB, UATP or Discover), corporate card, IATA EasyPay or IATA Pay. Available methods vary by market and must be enabled on your Agency Portal card. To check what is available in your market, contact your local Turkish Airlines sales team.

You manage your users in the Agency Portal. Roles include Manager, Accounting, Ticket Sale and Administrative, and technical staff use a Developer user for API access. Only users with the Ticket Sale role can sell and sign in to the TKCONNECT UI.

Soon available, curently not.