LIST OF DOCUMENTS ARE REQUIRED FOR MILES&SMILES PROGRAM
A.Claim Missing Miles
- Ticket
- Boarding pass
- ID card or passport if the membership is registered after the flight.
B.Membership Procedures:
- Merge (Merge account) Request
- Home and work address information (in case of an address change, confirmation of the former address information with the new address information)
- Photocopy of ID or passport
- Family Membership
- Photocopies of ID card or passport of family members
- Photocopy of marriage certificate
- Detailed address/phone/fax/ email information
- Photocopies of Miles&Smiles membership card
- In case Transferring Miles is requested, a written request thereof.
- Updating Information
- Photocopy of ID or passport
- Gift Elite Card
- Photocopies of ID card and Elite Plus card of our Elite Plus card holder member
- Name and surname information of the person(s) to be given Elite Card.
- Detailed house and work address information
- Telephone - fax numbers and email address if available
- Signed written request
- Membership Activation
- Photocopy of ID or passport
- Mile Transfer In Case Of Death
- Death certificate of our deceased member
- Certificate of Inheritance
- A notarized waiver indicating that the other successors have relinquished their rights
C.Star and Program Partners
- Mileage Accrual
- Scanned ticket print out
- Boarding pass
D.PIN Code Procedures
- Photocopy of ID or passport
- Address information
- Telephone number
- Email information
E.Student/Teacher Discount
- ID or passport
- Student/Teacher ID and and a valid student certificate
F.Passenger With Disability Discount
- In order to define a disability discount to your Miles&Smiles membership:
- A document proving 40% and above disability
- A disabled ID card obtained from the Directorate General of Services for Persons with Disabilities and the Elderly (formerly T.R. Prime Ministry Department of the Administration of the Disabled)
- Medical board report from a general state hospital
- Image of an ID card with disability inscription.