Although serious allergic reactions are rare on our flights, if you do have an allergy to a specific food (e.g., nuts or peanuts), please consult your doctor before traveling to assess the risks of travel. If you have an allergic reaction to nuts, peanuts, or similar dried fruits consumed near you, be sure to bring your doctor's report in your cabin baggage, along with a prescription epinephrine/adrenaline auto-injector and any other medications you may require. You must have your auto-injector prescription and doctor's report in order to pass through airport security checkpoints without problems and to verify precautions taken before the flight. Passengers with severe nut or peanut allergies may not be permitted on the aircraft for flight safety reasons if they do not have a doctor's report.
If you have a specific allergy to foods such as nuts or peanuts, it is important to provide our cabin crew with detailed information about your allergy in advance; this is so that they can assist you in the event of a potential emergency that requires immediate intervention, such as a severe allergic reaction. When boarding the aircraft, please show the cabin crew your cabin bag containing medications, as well as your doctor's note indicating what actions to take in an emergency. Although cabin crew members have first aid training, if your allergy is severe, it is highly recommended that you travel with a companion who can assist you quickly and safely during the flight.
Complimentary snacks served onboard may include nuts or seeds, including peanuts or pistachios. Passengers with nut allergies can request an allergen-free menu via our sales channels up to 48 hours prior to the flight. Except for certain flights, this menu will be served only to passengers who have notified us of their allergy; other inflight menus will not be changed. While precautions are taken on our flights, we cannot guarantee that other passengers are not carrying items containing these nuts; particles/dust from these items may be distributed throughout the aircraft via the ventilation system. Accordingly, we cannot accept responsibility for any allergic reactions.