Visa policies of countries may change over time. For this reason, we recommend that you get information about the current visa policy of the country you are going to from the website of the Ministry of Foreign Affairs and the websites of embassies while making travel plans.
You must have a valid passport to travel abroad. If you are obtaining a passport for the first time or renewing it, please remember the process can take several days.
For more information on documents required for the passport application, and to make an appointment, please see Türkiye's Ministry of Interior Passport Services page (link in Turkish).
Visa policies of countries may change over time. For this reason, we recommend that you learn about the current visa policy of the country you are going to from the websites of the Ministry of Foreign Affairs and embassies while making travel plans.
Countries require visitors to provide personal information known as Advanced Passenger Information (API) or Advanced Passenger Information System (APIS). This information must be collected by the airline before the passenger boards the flight.
You will need to provide this information during the reservation process to ensure that you can use other self-service check-in options.
Information required for APIS:
You can add APIS information for your purchased tickets via the Manage My Bookings tab on our website.
According to new regulations, children are no longer permitted to travel on a parent’s passport. Your children must have their own passports and visas.
Working hours
Hamburg: 04:30-23:30
Berlin Brandenburg: 05:30-23:30
Dusseldorf: 06:00-21:00