We kindly remind you that we cannot accept any participation after 08:00 am for the 08:30 am tour and after 11:30 am for the 12:00 noon tour.

All international transfer passengers who have flight through İstanbul can attend Touristanbul. Both flights should be with Turkish Airlines' ticket (codeshared or operated). Connection times between flights should not be longer than 24 hours and shorter than 6 hours.

Passengers may not get both accommodation service and Touristanbul on the same journey. If you prefer accommodation, you may contact our Hotel Desk for terms and conditions (hoteldesk@thy.com). They will inform you that your booking is eligible or not.

You must be an international transfer passenger of Turkish Airlines. Your connection should not be longer than 24 hours. (Who arrives from an international destination and travels to another international destination within 6hrs - 24hrs)

Our scheduled tours are every day from 8:00 to 11:30, from 08:30 to 15:00, from 08:30 to 18:00, from 12:00 to 18:00 and from 16:00 to 21:30. Thus, your departure and arrival time of your flight should be compatible with our scheduled tours.

Your arrival time should be enough to be ready at the Hotel Desk half hour before the tour starts. For instance, for our 08:30 tour, we kindly ask you to be ready in front of Hotel Desk at 08:00 am. For the 12:00 tour, this is 11:30 am.

Secondly, we expect our passengers to be ready for boarding and pass the passport and custom control minimum 1 hour 25 minutes before their scheduled departure time. For instance, if we assume that your departure is at 17:30, we may only suggest tours ending at 15:00.

Passengers may not get both free accommodation service and Touristanbul on the same journey.

If you prefer accommodation, you may contact our Hotel Desk for terms and conditions (hoteldesk@thy.com). They will inform you that your booking is eligible or not.

No, you are our guest and Touristanbul is definitely free for Turkish Airlines international transfer passengers. 

Tour includes: 

• Transportation services by shuttle bus (from / to airport) 
• Guidance service by a professional tour guide in English 
• Meal servings (breakfast and / or lunch) 
• All the museum fees included 
• Free time

No, please just proceed to Hotel Desk in the International Arrival Hall half an hour before the tour starts. It is located after passport and customs control, to the right. You don't need a listing or booking to join Touristanbul.

We are sorry to inform you that Touristanbul does not provide services except scheduled tours.

Touristanbul desk is the opposite of the meeting point 4 at Arrival Flour.

There is no age limitation. Children, infants and young Passengers (till 18 years old) will be asked for parental accompany. Unaccompanied minors cannot be accepted.

The transportation will be done by free tour shuttles.

No, you are our guest. The food service is for free. We will introduce you with Ottoman cuisine and Turkish hospitality. On lunch menus we have a vegetarian choice. We kindly remind you that there is no selection for medical or religious meals.

You will be accompanied by a professional tour guide during Touristanbul.

Touristanbul is being guided only in English

Even one single proceeding is sufficient for starting our scheduled tour.

There is baggage custody office next to Hotel Desk with a service fee. You may check the conditions and prices. If requested, Touristanbul participants can leave their baggage (unless they are electronics or precious items) to the assigned tour shuttles at their own risk. In this case Turkish Airlines is not responsible for any lost and damaged items.

You are our guest. All museum entrances within the tour service are free.

Sorry, joining the tours afterwards is not possible. All the participants should have proceeded to Hotel Desk half an hour before the tour starts.

Please check the visa regulations from Republic of Turkey Ministry of Foreign Affairs with the link: http://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa, for e-visa (online visa service): https://www.evisa.gov.tr/en 

If you are eligible for an e-visa you may obtain it from the Turkish Airlines Sales / Ticket Desks before or on the day of your departure. 

Unfortunately, not. Infrastructure is not available.

We have a tour based on low but whole-day physical activity includes walking, using stairs and standing.

We do not have any special or accompany service. We have a tour based on low but whole-day physical activity includes walking, using stairs and standing. Only restriction in the tour is the personal mobility and this is a personal decision, only can be given by passenger herself/himself.

You should contact your local sales office or call our call center: 0090 444 0 849

Thanks for choosing Turkish Airlines. Hope you will enjoy your flight and your connection in Istanbul. For inquiries and reviews please email to touristanbul@thy.com

We only accept pets to our 08:00 - 11:30 sightseeing tour within a cage (Max weight: 8 kg max, dimensions: 23x40x55 cm or a standart cage)

Because of the museums' restrictions, we cannot accept pets to the other scheduled tours.

Unfortunately, you can join only one scheduled tour during your connection.

Unfortunately, there is no city tour operating from Sabiha Gokcen Airport.

Touristanbul daily tours start and end only at Istanbul Airport. International Transfer Passengers who want to join the free tour must be ready at the Istanbul Airport’s international arrival terminal (Hotel Desk) 30 mins before the tour starts. The transportation between airports is passenger’s responsibility. Touristanbul does not provide transportation service between airports.

Turkish Airlines reserves the right to make changes to the tour program.

We are sorry to inform you that if you miss the tour bus you have to be your own responsible. In order to receive more information about the bus charge and schedule you may check the link: http://hava.ist/